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  5. Sunway Pyramid Hotel

Sunway Pyramid Hotel

Persiaran Lagoon, Bandar Sunway, , Bandar Sunway, Selangor, Malaysia, 47500
Cherootz, Cigar Lounge
Club Lounge
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According to 132 guests
I'm highly recommended this hotel, easy excess to Sunway Pyramid Shopping centre, the room is good, the staffs very friendly. worth your money.
Nur S. A. R.
See all reviews
Based on 1,356 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
Sunway Lagoon Theme Park
(0.26 km)
Setia Jaya Station
(1.37 km)
Seri Setia Station
(2.05 km)
Subang Jaya Station
(2.85 km)
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Review by Traveloka users

67 Traveloka customers have stayed in this hotel and given reviews:

Need for a wider range for breakfast
The hotel room was great. Clean and comfortable. Just the shower water pressure seemed to be low. The breakfast spread was bland and so was the taste. It was not really inviting.
I stayed at sunway pyramid hotel four night. I'm bored because everyday I breakfast with same menu.
Housekeeping staffs were wonderful. They always giving me warm smile and greeting any time see me pass by. However, Front Desk staffs not friendly at all, I saw one of them showing unhappy face to other customer when the customer just turn around after check in. And one of concierge staff was impolite when I sent my luggage there. Room is ok. Breakfast is not as expectation. Can be said poor compare to other 5 star hotels I stayed before. in 5 stars standard, breakfast here consider not much choices.
Good ambience and comfortable.
I had to wait too long for check in. the rest is okey.
A very great hotel and comfortable, and near tourism spot the new sunway lagoon theme park (basically just use elevetor to go)
I'm highly recommended this hotel, easy excess to Sunway Pyramid Shopping centre, the room is good, the staffs very friendly. worth your money.
Good but restaurant breakfast staff a bit rude
Hotel integrated to the mall, very convenient. Clean and modern.
Based on
1,356 reviews
Review from
Solo travel49
Friends getaway77
Rating Result
Very Bad
Very Good
Clean and Good facilities
Very comfortable bed and facilities. Especially, early open time of Fitness center. Then I can do an exercise before going to work. WIFI signal is fast and stable. However, It would be nice if they have working desk for business man (Only some rooms have, some doesn't)
Business - Nov 12, 2017
Rosalind N
Great stay in pyramid Sunway hotel
Rooms are new and clean with amenities. Great location to Malls and Sunway lagoon. Breakfast has limited meat selection but its okay. Staffs are courteous and committed. Will definitely come back again for the wonderful stay!
Family - Nov 10, 2017
One of the worst hotels I've ever been so far
PROS: 1) Nice receiving hall. 2) Sufficient number of elevators to cater to guests. 3) One of the best breakfast spread I've had (they had feta cheese and many many selection of salad dressing, which is rare). 4) They offer free handphone to use all over KL, which may be helpful for tourists, except that it's very hard to get a decent signal in many places where tourists go. CONS: 1-4) VERY poor customer service. I arrived using the airport transfer I booked from them but did not receive any luggage assistance whatsoever. Nobody will open the door for you and you have to drag yourself and your luggages to the front desk. Front desk was undermanned--unusual for an afternoon check-in. Luggage also took awhile to reach my room--I waited 30 minutes and viola! still no luggage. I had to leave for dinner and didn't return till 2 hours after so I'm not sure what time my luggage finally arrived in the room. Customer helpdesk does not answer the phone--you have to at least dial 3x before it gets answered, sometimes never. When I had to extend my stay (which I paid for, by the way) I had to refresh my key card--this should only take 15 seconds but the front desk asked me to queue amongst those 10 others who are checking out, which didn't make sense. 5) There is very little variety for in-room dining--only middle eastern menu is available till about midnight, and for the rest of the night the best that you can get is sandwich and tea. Minibar also doesn't have much--only coffee is offered and 3 types of sodas. This is important for business travellers like me as there is not much restaurants open during late hours on a weekday.
Business - Nov 8, 2017
Good location
I like the location where you have the shopping mall and theme park I didn't have to go away after my work I just can go down for the mall I can do shopping , eat and enjoy There are cinema archry and many cafes
Business - Nov 4, 2017
Muhamad Andy Bi... A
Fixed and resolved the problem
Room a the amenities was nice. Bed was so comfy. Special thanks to Mr Azmi Duki of Rooms Division Manager on his help for arranging our daily breakfast preference at resort cafe during our stay here. He is great in doing his job well. Lastly, thanks sunway oyramid team for making our stay a pleasant one. We will definitely come back again in the near future. .
Couples - Nov 3, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Hotel Services
    • Concierge
    • Laundry service
    • Luggage storage
    • Welcoming drinks
    • Money changer
    • Doorman
    • 24-hour security
    • Bellhop
    • 24-hour Receptionist
  • Public Facilities
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Elevator
    • Breakfast restaurant
    • Lunch restaurant
    • Dinner restaurant
  • In-room Facilities
    • Desk
    • Hairdryer
    • In-room safe
    • TV
    • Shower
    • Minibar
    • Cable TV
  • Food and Drinks
    • Poolside bar
    • Breakfast
    • Restaurant with AC
    • Breakfast and lunch
    • A la carte lunch
    • A la carte dinner
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Beauty salon
  • Things to Do
    • Massage
    • Fitness center
    • Spa
    • Outdoor pool
    • Children pool
  • General
    • Family room
    • AC
    • Non-smoking room
    • Ballroom
    • Swimming pool
  • Business Facilities
    • Business center
    • Meeting facilities
    • Conference room
    • Theatre/auditorium
  • Transportation
    • Parking with surcharge
    • Area shuttle
  • Accessibilty
    • Access friendly
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • LAN Internet

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Sunway Pyramid Hotel is located in area / city Bandar Sunway.

The hotel has a very good location, also near the Sultan Abdul Aziz Shah Airport (SZB), which is only 9.97 km away.

The hotel is located only 1.37 km away from Setia Jaya Station.

There are plenty of tourist attractions nearby, such as Sunway Lagoon Theme Park within 0.26 km, and Setia Jaya Station within 1.37 km.

About Sunway Pyramid Hotel

Whether you are planning an event or other special occasions, Sunway Pyramid Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

Are you a shopaholic? Staying at Sunway Pyramid Hotel will surely spoil you for numerous shopping centers nearby.

Have fun with various entertaining facilities for you and the whole family at Sunway Pyramid Hotel, a wonderful accommodation for your family holiday.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Sunway Pyramid Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Sunway Pyramid Hotel is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.