How many rooms are available at Sunway Pyramid Hotel?

Sunway Pyramid Hotel has 564 rooms in total.

Does Sunway Pyramid Hotel provide parking?

Yes, Sunway Pyramid Hotel provides parking. Please confirm details directly with the hotel.

Does Sunway Pyramid Hotel provide airport transfer?

Yes, Sunway Pyramid Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Sunway Pyramid Hotel?

Sunway Pyramid Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Sunway Pyramid Hotel

Name: Sunway Pyramid Hotel
Address: Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, 47500, Malaysia
Rating: 8.6

Hotels

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8.6

/10

Very Good

2,130 reviews

What Guests Say About Their Stay

N***a

9.7

/ 10

My top choice is always the Sunway Pyramid Hotel due to its strategic location. The hotel is comfortable and connected to the mall. Access for medical check-ups that require a round trip from the hotel to the hospital is excellent. Overall, I'm always happy to return to this hotel due to the convenience and comfort.

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F***i

10.0

/ 10

Fun.. Clean rooms, close to the mall, all the staff are helpful. Very, very attitude 👍. The kids played at Sunway Lagoon Theme Park, just walking from the resort restaurant. All access is very easy. Recommended for those who want a family vacation with children.. 👍😍

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Retno I.

9.7

/ 10

It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.

Verified Traveler

10.0

/ 10

An absolutely outstanding stay at Sunway Pyramid Hotel! From the moment we arrived, everything was seamless and impressive. The room was immaculate, beautifully maintained, and exceptionally comfortable—perfect for a truly restful stay. The direct access to Sunway Pyramid Mall is unbeatable, making shopping, dining, and entertainment effortlessly convenient. What truly stood out was the exceptional service: the staff were genuinely warm, attentive, and professional, always going the extra mile to ensure a perfect experience. Every detail was thoughtfully taken care of. Without a doubt, one of the best hotel stays we’ve had—highly recommended and we can’t wait to return!

Verified Traveler

8.8

/ 10

Strategic location, just 8 minutes from Sunway KL Hospital. It's connected to the large, complete, and luxurious Sunway Pyramid Mall; it offers a wide variety of food. The room size is also good and appropriate. Check-in and check-out are also easy. The staff are friendly and helpful. Recommended to stay!!! Will stay here again.

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In the Area

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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Sunway Pyramid Hotel is located in area / city Bandar Sunway. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Sunway Pyramid Hotel Address: Map & Location

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

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Sunway Pyramid Hotel Rates per Night

Planning your trip and wondering about Sunway Pyramid Hotel hotel rates? You're in the right place! Understanding hotel prices is key to planning your budget. Sunway Pyramid Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Sunway Pyramid Hotel hotel rates? Traveloka is your go-to for finding great deals and promotions.

Sunway Pyramid Hotel Location & Address

Sunway Pyramid Hotel is located at Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500. Finding the hotel is easy, and its location puts you right in the heart of the action. The hotel is approximately XX km from the city center.

How to go to Sunway Pyramid Hotel from Airport

Getting to Sunway Pyramid Hotel from the airport is a breeze! There are several convenient options for your hotel transfer, ensuring a smooth start to your stay. Here's how you can get from the airport to the hotel:

Taxi (most direct): Taxis are readily available at the airport. This is the fastest way to reach the hotel, offering door-to-door service.
Ride Hailing (convenient): Services like Grab are available at the airport. This is a convenient option, allowing you to book a ride through your phone.
Airport Shuttle (budget-friendly): Some hotels offer airport shuttle services. Check with Sunway Pyramid Hotel for availability and schedules.

Tips: For the most convenient route, consider a taxi or ride-hailing service for a direct transfer. If you're on a budget, the airport shuttle might be a good option.

Sunway Pyramid Hotel Reviews & Summary

Want to know what other travelers think about Sunway Pyramid Hotel? Hotel reviews offer valuable insights into the guest experience. Sunway Pyramid Hotel consistently receives positive feedback, making it a popular choice for travelers.

Guests often rave about the hotel's excellent service, comfortable rooms, and convenient location. A standout feature is the hotel's proximity to shopping and dining options. "I had a fantastic stay! The staff was incredibly friendly, and the location was perfect for exploring the city."

Sunway Pyramid Hotel Room Types Available

Sunway Pyramid Hotel offers a variety of hotel room type to suit different needs and preferences. Whether you're traveling solo, as a couple, or with family, you'll find a room that fits your requirements. Here's a look at the different hotel bedroom types available:

Deluxe Room: Comfortable and well-appointed, perfect for solo travelers or couples.
Executive Suite: Offers more space and amenities, ideal for those seeking extra comfort.
Family Room: Designed to accommodate families, with ample space and multiple beds.
Smoking/Non-Smoking Rooms: Available to cater to different preferences.

Please check with the hotel for pet-friendly policies and any associated charges or requirements.

Hotel Facilities in Sunway Pyramid Hotel

Sunway Pyramid Hotel provides a range of hotel amenities to enhance your stay. From relaxation to recreation, the hotel facilities cater to both adults and kids. Here's a glimpse of what you can enjoy:

Swimming Pool: Take a refreshing dip in the pool.
Fitness Center: Stay active with a workout at the hotel's fitness center.
Spa: Indulge in a relaxing spa treatment.
Kids' Club: Keep the little ones entertained with fun activities.

Operating hours and extra fees may apply for certain facilities. Please inquire at the hotel for details.

Hotel Buffet or Restaurant/Cafe in Sunway Pyramid Hotel

Dining at Sunway Pyramid Hotel is a delightful experience, with options to satisfy every palate. Whether you're looking for a buffet or a casual cafe, the hotel has you covered. Here's a look at the hotel buffet and restaurant/cafe options:

Restaurant Name: Offers a diverse menu with international cuisine. Price per person: $XX. Opening hours: XX:XX AM to XX:XX PM. Signature dishes: [List signature dishes].
Cafe Name: Serves light meals, snacks, and beverages. Price per person: $XX. Opening hours: XX:XX AM to XX:XX PM.

Sunway Pyramid Hotel Airport pickups and How to Book

For a hassle-free arrival, Sunway Pyramid Hotel offers airport pick-up services. This convenient option ensures a smooth transfer from the airport to the hotel. Here's how to book:

Contact the hotel in advance to arrange your airport pick-up.
Provide your flight details and arrival time.
Confirm the pick-up location at the airport.

Advance notice is usually required, so be sure to book your airport transfer ahead of time.

Nearby MRT Station & Bus Stops

Getting around is easy with convenient access to public transport. The nearby MRT station and bus stops provide quick and easy access to various destinations. Here's what you need to know:

Nearest MRT Station: [Station Name], approximately [Distance] away.
Bus Stops: Several bus stops are located within walking distance.

Public transport cards are available for purchase at the MRT stations and convenience stores. Check for payment options and top-up locations.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Sunway Pyramid Hotel? There are plenty of nearby activities and places to visit for families. Here are some kid-friendly attractions:

Sunway Lagoon: A popular theme park with water rides, amusement park, and wildlife encounters. Distance: [Distance]. Entry price: $XX.
Sunway Pyramid Ice: An ice-skating rink for some cool fun. Distance: [Distance]. Entry price: $XX.
Sunway Wildlife Park: Get up close with various animals. Distance: [Distance]. Entry price: $XX.
Sunway Pyramid Shopping Mall: Explore the shops and enjoy family-friendly entertainment. Distance: [Distance]. Entry price: Free.
i-City: A digital light park with various attractions. Distance: [Distance]. Entry price: $XX.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Sunway Pyramid Hotel ()

Exploring the local food scene is a must! There are plenty of nearby dining options to satisfy your cravings. Here are some recommendations:

Cafes/ Restaurants:

The Coffee Bean & Tea Leaf: A popular cafe chain for coffee and snacks.
Nando's: Enjoy delicious peri-peri chicken.
Sushi Zanmai: A great place for Japanese cuisine.

Local Streetfood:

Nasi Lemak: A fragrant rice dish cooked in coconut milk.
Satay: Grilled meat skewers served with peanut sauce.
Char Kway Teow: Stir-fried noodles with seafood and vegetables.
Hokkien Mee: Noodles cooked in a rich prawn broth.
Roti Canai: A flaky flatbread served with curry.

Shopping places near Sunway Pyramid Hotel ()

Shopaholics, rejoice! There are plenty of shopping places near Sunway Pyramid Hotel. Here are some options:

Sunway Pyramid Shopping Mall: A large shopping mall with a wide variety of stores.
Sunway Velocity Mall: Another great shopping destination with various retail outlets.
Mid Valley Megamall: A large shopping mall with a wide variety of stores.

Other Places to Stay Near Sunway Pyramid Hotel

Looking for other accommodation options near Sunway Pyramid Hotel? Here are some recommendations:

Luxury/5–6 star hotels nearby:

The Ritz-Carlton, Kuala Lumpur
Shangri-La Hotel, Kuala Lumpur
Four Seasons Hotel Kuala Lumpur

For 5-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-star hotels nearby:

Sunway Clio Hotel
DoubleTree by Hilton Kuala Lumpur
Impiana KLCC Hotel

For 4-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-star hotels nearby:

Hotel Sentral KL @ KL Sentral Station
The Yard Boutique Hotel
My Hotel @ Sentral

For 3-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel availability

Ready to book your stay at Sunway Pyramid Hotel? Check hotel availability and make your reservations through Traveloka. With Traveloka, you can easily find the best deals and secure your room. Don't miss out on the opportunity to experience a comfortable and convenient stay. Book now and enjoy your trip!

All facilities in Sunway Pyramid Hotel

Common Space

Lobby

Exterior

Bedroom

In-room Bathroom

Hotel Services

Bellhop
Welcoming drinks
Concierge
Money changer
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

Public Facilities

Parking
Coffee shop
Elevator
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Breakfast
Breakfast and lunch
Cafe
Dining area

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Photocopier
Projector
Theatre/auditorium

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Shower
TV

Transportation

Airport transfer
Area shuttle
Parking with surcharge
Limo or town car service
Valet parking (surcharge)

General

AC
Ballroom
Family room
Non-smoking room
Smoke-free

Accessibilty

Disabled access friendly
Accessible bathroom
Accessible path of travel
Wheelchair accessible

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Accommodation Policy & General Information in Sunway Pyramid Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Only fully vaccinated guests** with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor. **Guests with vaccines requiring 2 doses (Pfizer, AstraZaneca and Sinovac) must have completed 14 days from the date of the 2nd dose and guests with vaccines requiring 1 dose (CanSino and Johnson & Johnson) must have completed 28 days from the date of that dose.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales & Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Sunway Pyramid Hotel	564
Number of floors in Sunway Pyramid Hotel	8
Another facilities in Sunway Pyramid Hotel	Bellhop, Welcoming drinks, Concierge, Money changer, Doorman

Frequently asked question in Sunway Pyramid Hotel

What are available facilities at Sunway Pyramid Hotel?

There are top facilites at Sunway Pyramid Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Sunway Pyramid Hotel?

Check-in time at Sunway Pyramid Hotel is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Sunway Pyramid Hotel provide breakfast?

Yes, Sunway Pyramid Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Sunway Pyramid Hotel?

Sunway Pyramid Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Sunway Pyramid Hotel have?

Sunway Pyramid Hotel has 8 floors.

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More Reviews from Other Guests in Sunway Pyramid Hotel

Overall Ratings & Reviews Sunway Pyramid Hotel

Traveloka (1,256)

Other sources (874)

8.8

Very Good

From 1,256 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.8

People often mention about Sunway Pyramid Hotel

All

Surroundings (60)

Room Space (60)

Bedroom (59)

Staff Friendliness (52)

Bathroom (52)

Accessibility (48)

Hotel Area (45)

Family Friendly (44)

Ambiance (44)

Wifi (36)

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Traveler Reviews Sunway Pyramid Hotel

Number of reviews per page

Customer reviews

Darmadi

Business

10.0

/10

Reviewed 2 day(s) ago

Will come back next time. Nice and worth it.

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Accommodation's Reply

16 Sep 2026

Dear Darmadi, Thank you for your kind feedback. We are delighted to hear that you found your stay enjoyable and worthwhile. It is wonderful to know that you plan to return, and we truly look forward to welcoming you back to Sunway Pyramid Hotel for another pleasant stay. Warm regards, Management of Sunway Pyramid Hotel

Darmadi

Business

10.0

/10

Reviewed 2 day(s) ago

Excellent hotel and services. Next time will come back.

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Accommodation's Reply

16 Sep 2026

Dear Darmadi, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our hotel and services. We truly appreciate your kind words and are pleased to know that you plan to visit us again. We look forward to welcoming you back to Sunway Pyramid Hotel for another enjoyable stay. Warm regards, Management of Sunway Pyramid Hotel

A***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

All good. Although the people from the next room were too noisy at night.

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Accommodation's Reply

16 Sep 2026

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to hear that you had an overall pleasant stay. We sincerely apologise for the disturbance caused by the noise from the neighbouring room at night. We understand how this may have affected your comfort and rest. Please be assured that we will continue to remind our guests to be considerate of others and maintain a peaceful environment, especially during quiet hours. We appreciate your feedback and hope to have the pleasure of welcoming you back for an even more comfortable stay. Warm regards, Management of Sunway Pyramid Hotel

Verified Traveler

9.4

/10

Reviewed 4 week(s) ago

Very accommodating and friendly

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Accommodation's Reply

02 Sep 2026

Dear Verified Traveler Thank you for sharing your positive impression of your stay with us. We are delighted to know that our team’s welcoming approach stood out during your visit. Providing attentive, personable service is central to our hospitality philosophy, and it is gratifying to see this reflected in your experience. Your feedback encourages our team to continue delivering the warm service our guests value. We appreciate your support and look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

T***y

Leisure

8.8

/10

Reviewed 5 week(s) ago

Great location. Directly connected to Sunway Pyramid Mall. The only drawback is breakfast is served at Sunway Resort Hotel, which is a short walk from the hotel. Breakfast was great with a lot of varieties.

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Accommodation's Reply

02 Sep 2026

Dear T***y Thank you for sharing your experience and for highlighting the convenience of our location and connection to Sunway Pyramid Mall. We are delighted to know the breakfast selection met your expectations and that you enjoyed the variety offered. We appreciate your note regarding the short walk to Sunway Resort Hotel for breakfast. Our team strives to balance convenience with quality, and it is encouraging to hear that the overall breakfast experience was rewarding. Your feedback reinforces our commitment to offering seamless stays complemented by thoughtful amenities and attentive service. We value your perspective and are grateful you chose to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Best Regards, Management of Sunway Pyramid Hotel

L***M

Medical

10.0

/10

Reviewed 6 week(s) ago

The staff was friendly and gave us extra free water.

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Accommodation's Reply

02 Sep 2026

Dear L***M Thank you for sharing your experience with us. We are delighted to know that our team’s hospitality made a positive impression and that you appreciated the complimentary water provided during your stay. Providing warm, attentive service and thoughtful touches is central to our commitment to guest comfort and satisfaction. Your feedback encourages our team to continue delivering the level of care our guests expect. We look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

N***a

Medical

9.7

/10

Reviewed 7 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for your wonderful review and for always choosing Sunway Pyramid Hotel as your preferred place to stay. We are delighted to know that you appreciate our strategic location and direct connection to the mall, especially for the convenience of travelling between the hotel and the hospital for your medical check-ups. It is truly heartening to hear that you continue to enjoy the comfort and convenience of staying with us. We sincerely appreciate your continued support and look forward to welcoming you back to Sunway Pyramid Hotel on your next visit. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 9 week(s) ago

Suggestion: The extrabed mattress should be replaced with a new one.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for your feedback and for taking the time to share your suggestion with us. We sincerely apologize if the extra bed mattress did not meet your expectations. Your feedback is greatly appreciated, and we will share your suggestion with our relevant team for review and further improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 9 week(s) ago

I've stayed here many times and it never disappoints. A suggestion: the extra bed mattress might need to be replaced.

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Accommodation's Reply

02 Sep 2026

B***a

Business

9.7

/10

Reviewed 9 week(s) ago

Love it so much! So clean and everyone is so nice.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay and found the hotel clean and our team friendly and welcoming. Your kind words mean a lot to us and will certainly be shared with the team. We truly appreciate your support and look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur soon! Warm regards, Management of Sunway Pyramid Hotel

Dewi A.

Medical

9.4

/10

Reviewed 10 week(s) ago

Great hotel, great location, near to Sunway access, Sunmed, Pyramid Mall, etc.

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Accommodation's Reply

02 Sep 2026

Dear Dewi A., Thank you for your wonderful review! We are delighted to hear that you enjoyed our hotel and found our location convenient, with easy access to Sunway Medical Centre, Sunway Pyramid, and the surrounding Sunway attractions. We truly appreciate your kind feedback and are pleased that our location contributed to a comfortable and convenient stay. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur on your next visit! Warmest regards, Management of Sunway Pyramid Hotel

J***a

Medical

8.5

/10

Reviewed 10 week(s) ago

Had a good stay throughout almost my two weeks trip in Kuala Lumpur. Really loved it as it's very easy to access to the shopping mall, which makes it very convenient.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay with us throughout your nearly two-week trip in Kuala Lumpur. We’re especially happy to know that you enjoyed the convenience of having easy access to the shopping mall. Our direct connection to Sunway Pyramid is certainly one of the conveniences we are proud to offer our guests. Thank you for choosing Sunway Pyramid Hotel Kuala Lumpur, and we look forward to welcoming you back on your next visit! Warm regards, Management of Sunway Pyramid Hotel

Verified Traveler

Leisure

7.0

/10

Reviewed 10 week(s) ago

The hotel was decent overall, but I personally feel the price was a little high for what was offered. The room was quite small and the view was fairly average. Breakfast was provided at Resort World Hotel, so we had to walk a bit from the hotel. Parking was also chargeable. Still okay for a short stay, but there may be better value options available at a similar price.

1 people find it helpful

Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your stay decent overall and that our location was suitable for your short visit. We sincerely apologize that some aspects of your experience did not fully meet your expectations, particularly regarding the room size, view, breakfast location, and parking charges. We understand that these factors can influence the overall value of a stay. Your feedback is important to us, and we will share your comments with the relevant teams as we continue to look for ways to improve our facilities and services. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a more enjoyable and worthwhile experience on your next visit. Warm regards, Management of Sunway Pyramid Hotel

F***i

Leisure

10.0

/10

Reviewed 11 week(s) ago

See original

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review and recommendation! We are delighted to hear that you and your family had such an enjoyable stay with us. It is lovely to know that you appreciated the cleanliness of the room, our convenient location near the mall, and the helpful and friendly attitude of our team. We’re especially happy that the easy access to Sunway Lagoon Theme Park made your family holiday more convenient and enjoyable. We truly appreciate your kind words and recommendation to other families travelling with children. We look forward to welcoming you and your family back to Sunway Pyramid Hotel Kuala Lumpur for another memorable stay! Warm regards, Management of Sunway Pyramid Hotel

Rinaldi

Staycation

10.0

/10

Reviewed 14 week(s) ago

Very amazing and comfortable, especially the cleanliness of the room.

See original

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Accommodation's Reply

02 Sep 2026

Dear Rinaldi, Thank you so much for your wonderful feedback! We are delighted to hear that you found your stay exceptional and comfortable, especially appreciating the cleanliness of your room. Your kind words mean a lot to our team and motivate us to continue maintaining the highest standards of comfort and cleanliness for our guests. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur for another pleasant stay! Warm regards, Management of Sunway Pyramid Hotel

R***e

8.5

/10

Reviewed 15 week(s) ago

Just next to the surf beach entrance, so it's super convenient if heading to the lagoon. Bear in mind though, the surf beach entrance is closed after 6 PM, so when you exit the park from the main entrance, it is about 1 km away. Rooms are huge and comfortable. The only thing I would like them to provide are laundry bags! These are important for water parks. Otherwise, a comfortable and lovely stay. Check-in and check-out were fantastic.

Find this review helpful?

Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay and found our spacious and comfortable rooms to your liking. We’re especially pleased that our convenient access to the Surf Beach entrance made your visit to Sunway Lagoon more enjoyable. We also appreciate you highlighting the entrance operating hours, as this is helpful information for fellow guests planning their visit. Thank you as well for your valuable suggestion regarding laundry bags. We understand how useful they can be, especially for guests visiting a water park, and we will certainly share your feedback with the relevant team for consideration. It is wonderful to know that you had a fantastic check-in and check-out experience. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and lovely stay! Warm regards, Management of Sunway Pyramid Hotel

M***d

Staycation

8.2

/10

Reviewed 16 week(s) ago

Staff was very friendly, however the buffet breakfast area is pretty far - at the resort next building.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you found our staff friendly and welcoming. Regarding the breakfast location, we understand that the walk to the breakfast venue may feel a little far. We would like to share that our breakfast is served at a shared dining venue with Sunway Resort Hotel, offering our guests a wide variety of food choices to cater to different tastes and preferences. We truly appreciate your feedback and are pleased that you enjoyed the warm hospitality from our team. We hope the extensive breakfast selection adds value to your stay, and we look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur. Warm regards, Management of Sunway Pyramid Hotel

E***g

Leisure

10.0

/10

Reviewed 17 week(s) ago

The staff were very friendly and helpful! Highly recommend!

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review and recommendation! We are delighted to hear that our team made you feel welcomed and that you found our staff friendly and helpful. Your kind words are greatly appreciated and will certainly be shared with the team. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur for another enjoyable stay! Warm regards, Management of Sunway Pyramid Hotel

Anni T.

Staycation

8.9

/10

Reviewed 18 week(s) ago

Had Room 9116 which was awkward. The door only opens halfway before coming into contact with a huge pillar. The bedside table placed in front of the wardrobe meant I could not access the room safe with ease. The glass water bottle had faulty caps and I had to call housekeeping to deliver new ones. Checking in and out was smooth but reception staff was grouchy. Overall, this wasn't the best stay.

1 people find it helpful

Accommodation's Reply

02 Sep 2026

Dear Anni T., Thank you for sharing your feedback with us. We are sorry to hear that your stay was not as comfortable as expected. We apologize for the inconvenience caused by the room layout, the bedside table placement, and the faulty water bottle caps. We have shared your comments with the relevant teams for their attention and improvement. We are also sorry to hear that our reception service did not feel as friendly and welcoming as it should have been. While we are glad that your check-in and check-out were smooth, we will continue to remind our team to provide warm and friendly service to every guest. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a better stay in the future. Warm regards, Management of Sunway Pyramid Hotel

H***o

8.8

/10

Reviewed 18 week(s) ago

I had a wonderful staycation.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you had a wonderful staycation with us. It was our pleasure to have you as our guest, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable staycation soon! Warm regards, Management of Sunway Pyramid Hotel

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