How many rooms are available at Sunway Pyramid Hotel?

Sunway Pyramid Hotel has 564 rooms in total.

Does Sunway Pyramid Hotel provide parking?

Yes, Sunway Pyramid Hotel provides parking. Please confirm details directly with the hotel.

Does Sunway Pyramid Hotel provide airport transfer?

Yes, Sunway Pyramid Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Sunway Pyramid Hotel?

Sunway Pyramid Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Sunway Pyramid Hotel

Name: Sunway Pyramid Hotel
Address: Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, 47500, Malaysia
Rating: 8.6

Hotels

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8.6

/10

Very Good

2,122 reviews

What Guests Say About Their Stay

N***a

9.7

/ 10

My top choice is always the Sunway Pyramid Hotel due to its strategic location. The hotel is comfortable and connected to the mall. Access for medical check-ups that require a round trip from the hotel to the hospital is excellent. Overall, I'm always happy to return to this hotel due to the convenience and comfort.

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F***i

10.0

/ 10

Fun.. Clean rooms, close to the mall, all the staff are helpful. Very, very attitude 👍. The kids played at Sunway Lagoon Theme Park, just walking from the resort restaurant. All access is very easy. Recommended for those who want a family vacation with children.. 👍😍

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Retno I.

9.7

/ 10

It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.

Verified Traveler

10.0

/ 10

An absolutely outstanding stay at Sunway Pyramid Hotel! From the moment we arrived, everything was seamless and impressive. The room was immaculate, beautifully maintained, and exceptionally comfortable—perfect for a truly restful stay. The direct access to Sunway Pyramid Mall is unbeatable, making shopping, dining, and entertainment effortlessly convenient. What truly stood out was the exceptional service: the staff were genuinely warm, attentive, and professional, always going the extra mile to ensure a perfect experience. Every detail was thoughtfully taken care of. Without a doubt, one of the best hotel stays we’ve had—highly recommended and we can’t wait to return!

Verified Traveler

8.8

/ 10

Strategic location, just 8 minutes from Sunway KL Hospital. It's connected to the large, complete, and luxurious Sunway Pyramid Mall; it offers a wide variety of food. The room size is also good and appropriate. Check-in and check-out are also easy. The staff are friendly and helpful. Recommended to stay!!! Will stay here again.

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In the Area

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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Sunway Pyramid Hotel is located in area / city Bandar Sunway. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Sunway Pyramid Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

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Discover More About Sunway Pyramid Hotel

Welcome to the Sunway Pyramid Hotel, a premier destination offering unparalleled comfort and convenience for your next getaway. Whether you're planning a family vacation, a romantic escape, or a business trip, the Sunway Pyramid Hotel promises an unforgettable experience in the heart of Kuala Lumpur. Discover a world of luxury, exceptional service, and prime location that makes the Sunway Pyramid Hotel the perfect choice for discerning travelers. Room rates at Sunway Pyramid Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Sunway Pyramid Hotel Location

Nestled in the vibrant township of Bandar Sunway, the Sunway Pyramid Hotel enjoys a strategic location that places you at the center of excitement and convenience. Situated at Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500, the hotel is approximately 45 minutes away from Kuala Lumpur International Airport (KLIA) and about 30 minutes from the bustling Kuala Lumpur city center, offering easy access to major transportation hubs and the city's iconic landmarks. The atmosphere surrounding the Sunway Pyramid Hotel is one of dynamic energy, with direct access to a world-class shopping mall and entertainment complex, making it ideal for those who love to be in the heart of the action. For travelers seeking urban exploration, the hotel's proximity to key areas ensures you're never far from the pulse of Kuala Lumpur.

Sunway Pyramid Hotel Facilities & Services

Facilities for guests at Sunway Pyramid Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay for all.

Swimming Pool: Take a refreshing dip in the outdoor swimming pool, perfect for unwinding after a day of exploration. Operating hours are from 7:00 AM to 7:00 PM.
Fitness Center: Maintain your workout routine at the fully equipped fitness center, open daily from 6:00 AM to 10:00 PM.
Business Center: For our business travelers, a well-equipped business center is available to assist with your professional needs.
Meeting & Banquet Facilities: The hotel offers versatile spaces for meetings, conferences, and events.
Concierge Services: Our dedicated concierge team is available 24/7 to assist with inquiries, bookings, and recommendations.
Complimentary Wi-Fi: Stay connected with free high-speed Wi-Fi throughout the hotel.
Parking: Ample parking space is available for guests, ensuring convenience for those arriving by car.
Kids' Club: A dedicated Kids' Club offers fun and engaging activities for younger guests, operating from 9:00 AM to 6:00 PM.
Spa & Wellness: Indulge in rejuvenating treatments at the on-site spa, offering a sanctuary of relaxation. Additional fees apply.

Sunway Pyramid Hotel Room Types

Discover a range of accommodations designed to suit every preference with the diverse room types of Sunway Pyramid Hotel.

Deluxe Room: Offering comfortable and stylish living spaces, these rooms are available with either a city view or a garden view. Non-smoking rooms are available upon request. Some Deluxe Rooms feature a bathtub for added relaxation.
Executive Room: Enjoy enhanced comfort and amenities in our Executive Rooms, providing a sophisticated retreat. These rooms also offer city or garden views and the option of a bathtub.
Suites: For an elevated experience, our Suites provide spacious living areas and premium amenities. Guests can choose between city or garden views, and many suites include a luxurious bathtub.
Family Room: Designed for families, these rooms offer ample space and comfort, ensuring a pleasant stay for all members. Available with various views and the option of a bathtub.

The Sunway Pyramid Hotel is pleased to offer a limited number of pet-friendly rooms. Please inquire about specific conditions and an additional cleaning fee of PHP 1,500 per pet, per stay.

Sunway Pyramid Hotel Dining & Restaurants

Embark on a culinary journey at the Sunway Pyramid Hotel, where a variety of dining options await to tantalize your taste buds.

The Resort Cafe: Experience a delightful international buffet with live cooking stations. Estimated price per person is PHP 1,800. Open daily from 6:00 AM to 11:00 PM.
Gordon Ramsay Bar & Grill: Savor exquisite modern European cuisine in a sophisticated setting. Estimated price per person is PHP 3,500. Open for lunch and dinner.
Japannext: Enjoy authentic Japanese dishes, from sushi to ramen. Estimated price per person is PHP 1,200. Open from 11:00 AM to 10:00 PM.
The Poolside Bar: Relax with refreshing drinks and light snacks by the pool. Estimated price per person is PHP 800. Open from 10:00 AM to 8:00 PM.

Sunway Pyramid Hotel Nearby Attractions and Activities

Explore the vibrant surroundings of the Sunway Pyramid Hotel, with a wealth of attractions and activities just a stone's throw away.

Sunway Lagoon: A world-renowned theme park offering thrilling rides, water attractions, and wildlife encounters.
Sunway Pyramid Mall: Directly connected to the hotel, this expansive mall boasts a vast array of retail outlets, dining options, and entertainment facilities.
Sunway Geo Avenue: A lifestyle hub featuring trendy cafes, restaurants, and retail shops.
USCI University: A prominent educational institution located within the Bandar Sunway township.
Subang Parade: Another popular shopping destination offering a diverse range of brands and services.

If you are looking for other activities around Sunway Pyramid Hotel, check out the best deals on Traveloka: Recommended activities in Kuala Lumpur!

How to Get to Sunway Pyramid Hotel from the Airport

Navigating your journey to the Sunway Pyramid Hotel is made easy with several convenient transportation options. The airport transfer service of Sunway Pyramid Hotel ensures a seamless arrival. Here's how to get to Sunway Pyramid Hotel from the airport:

Airport Taxi: Metered taxis are readily available at the airport. The estimated fare to Sunway Pyramid Hotel is around PHP 1,500 to PHP 2,000, depending on traffic.
Ride-hailing Service: You can book a ride-hailing service through your preferred app for a convenient and often more affordable option. Estimated cost is between PHP 1,200 to PHP 1,800.
Hotel Private Transfer: For ultimate comfort and convenience, arrange for a private airport transfer directly with the hotel. Contact the hotel in advance for rates and booking. This service offers a hassle-free experience, with rates starting from approximately PHP 2,500. You can also explore airport transfer services for other options.

Summary of Why You Should Choose to Stay at Sunway Pyramid Hotel

Choosing the Sunway Pyramid Hotel for your stay in Kuala Lumpur offers a multitude of benefits, ensuring a memorable and comfortable experience.

Prime Location: Directly connected to Sunway Pyramid Mall and close to major attractions.
Exceptional Facilities: Enjoy a swimming pool, fitness center, and comprehensive business amenities.
Diverse Dining Options: Savor international buffets, fine dining, and casual eateries.
Comfortable Accommodations: A variety of well-appointed rooms and suites cater to all needs.
Excellent Service: Experience warm hospitality and attentive service from our dedicated staff.

Discover the best Room availability at Sunway Pyramid Hotel and make your Booking Sunway Pyramid Hotel today. For an effortless travel experience, consider using Traveloka for all your booking needs. You can Book budget hotels in Kuala Lumpur and Easily book domestic and international flights at low prices, all through Traveloka.

All facilities in Sunway Pyramid Hotel

Common Space

Lobby

Exterior

Bedroom

In-room Bathroom

Hotel Services

Bellhop
Welcoming drinks
Concierge
Money changer
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

Public Facilities

Parking
Coffee shop
Elevator
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Breakfast
Breakfast and lunch
Cafe
Dining area

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Photocopier
Projector
Theatre/auditorium

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Shower
TV

Transportation

Airport transfer
Area shuttle
Parking with surcharge
Limo or town car service
Valet parking (surcharge)

General

AC
Ballroom
Family room
Non-smoking room
Smoke-free

Accessibilty

Disabled access friendly
Accessible bathroom
Accessible path of travel
Wheelchair accessible

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Accommodation Policy & General Information in Sunway Pyramid Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Only fully vaccinated guests** with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor. **Guests with vaccines requiring 2 doses (Pfizer, AstraZaneca and Sinovac) must have completed 14 days from the date of the 2nd dose and guests with vaccines requiring 1 dose (CanSino and Johnson & Johnson) must have completed 28 days from the date of that dose.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales & Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Sunway Pyramid Hotel	564
Number of floors in Sunway Pyramid Hotel	8
Another facilities in Sunway Pyramid Hotel	Bellhop, Welcoming drinks, Concierge, Money changer, Doorman

Frequently asked question in Sunway Pyramid Hotel

What are available facilities at Sunway Pyramid Hotel?

There are top facilites at Sunway Pyramid Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Sunway Pyramid Hotel?

The standard check-in time at Sunway Pyramid Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Sunway Pyramid Hotel provide breakfast?

Yes, Sunway Pyramid Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Sunway Pyramid Hotel?

Sunway Pyramid Hotel is a 4.0-star hotel.

How many floors does Sunway Pyramid Hotel have?

Sunway Pyramid Hotel has 8 floors.

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More Reviews from Other Guests in Sunway Pyramid Hotel

Overall Ratings & Reviews Sunway Pyramid Hotel

Traveloka (1,250)

Other sources (872)

8.8

Very Good

From 1,250 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.8

People often mention about Sunway Pyramid Hotel

All

Surroundings (59)

Room Space (58)

Bedroom (57)

Staff Friendliness (50)

Bathroom (50)

Accessibility (46)

Ambiance (43)

Hotel Area (43)

Family Friendly (42)

Wifi (36)

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Traveler Reviews Sunway Pyramid Hotel

Number of reviews per page

Customer reviews

A***a

Staycation

10.0

/10

Reviewed 2 day(s) ago

All good. Although the people from the next room were too noisy at night.

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Verified Traveler

9.4

/10

Reviewed 2 week(s) ago

Very accommodating and friendly

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Accommodation's Reply

02 Sep 2026

Dear Verified Traveler Thank you for sharing your positive impression of your stay with us. We are delighted to know that our team’s welcoming approach stood out during your visit. Providing attentive, personable service is central to our hospitality philosophy, and it is gratifying to see this reflected in your experience. Your feedback encourages our team to continue delivering the warm service our guests value. We appreciate your support and look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

T***y

Leisure

8.8

/10

Reviewed 4 week(s) ago

Great location. Directly connected to Sunway Pyramid Mall. The only drawback is breakfast is served at Sunway Resort Hotel, which is a short walk from the hotel. Breakfast was great with a lot of varieties.

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Accommodation's Reply

02 Sep 2026

Dear T***y Thank you for sharing your experience and for highlighting the convenience of our location and connection to Sunway Pyramid Mall. We are delighted to know the breakfast selection met your expectations and that you enjoyed the variety offered. We appreciate your note regarding the short walk to Sunway Resort Hotel for breakfast. Our team strives to balance convenience with quality, and it is encouraging to hear that the overall breakfast experience was rewarding. Your feedback reinforces our commitment to offering seamless stays complemented by thoughtful amenities and attentive service. We value your perspective and are grateful you chose to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Best Regards, Management of Sunway Pyramid Hotel

L***M

Medical

10.0

/10

Reviewed 5 week(s) ago

The staff was friendly and gave us extra free water.

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Accommodation's Reply

02 Sep 2026

Dear L***M Thank you for sharing your experience with us. We are delighted to know that our team’s hospitality made a positive impression and that you appreciated the complimentary water provided during your stay. Providing warm, attentive service and thoughtful touches is central to our commitment to guest comfort and satisfaction. Your feedback encourages our team to continue delivering the level of care our guests expect. We look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

N***a

Medical

9.7

/10

Reviewed 6 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for your wonderful review and for always choosing Sunway Pyramid Hotel as your preferred place to stay. We are delighted to know that you appreciate our strategic location and direct connection to the mall, especially for the convenience of travelling between the hotel and the hospital for your medical check-ups. It is truly heartening to hear that you continue to enjoy the comfort and convenience of staying with us. We sincerely appreciate your continued support and look forward to welcoming you back to Sunway Pyramid Hotel on your next visit. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 8 week(s) ago

Suggestion: The extrabed mattress should be replaced with a new one.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for your feedback and for taking the time to share your suggestion with us. We sincerely apologize if the extra bed mattress did not meet your expectations. Your feedback is greatly appreciated, and we will share your suggestion with our relevant team for review and further improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 8 week(s) ago

I've stayed here many times and it never disappoints. A suggestion: the extra bed mattress might need to be replaced.

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Accommodation's Reply

02 Sep 2026

B***a

Business

9.7

/10

Reviewed 8 week(s) ago

Love it so much! So clean and everyone is so nice.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay and found the hotel clean and our team friendly and welcoming. Your kind words mean a lot to us and will certainly be shared with the team. We truly appreciate your support and look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur soon! Warm regards, Management of Sunway Pyramid Hotel

Dewi A.

Medical

9.4

/10

Reviewed 8 week(s) ago

Great hotel, great location, near to Sunway access, Sunmed, Pyramid Mall, etc.

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Accommodation's Reply

02 Sep 2026

Dear Dewi A., Thank you for your wonderful review! We are delighted to hear that you enjoyed our hotel and found our location convenient, with easy access to Sunway Medical Centre, Sunway Pyramid, and the surrounding Sunway attractions. We truly appreciate your kind feedback and are pleased that our location contributed to a comfortable and convenient stay. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur on your next visit! Warmest regards, Management of Sunway Pyramid Hotel

J***a

Medical

8.5

/10

Reviewed 9 week(s) ago

Had a good stay throughout almost my two weeks trip in Kuala Lumpur. Really loved it as it's very easy to access to the shopping mall, which makes it very convenient.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay with us throughout your nearly two-week trip in Kuala Lumpur. We’re especially happy to know that you enjoyed the convenience of having easy access to the shopping mall. Our direct connection to Sunway Pyramid is certainly one of the conveniences we are proud to offer our guests. Thank you for choosing Sunway Pyramid Hotel Kuala Lumpur, and we look forward to welcoming you back on your next visit! Warm regards, Management of Sunway Pyramid Hotel

Verified Traveler

Leisure

7.0

/10

Reviewed 9 week(s) ago

The hotel was decent overall, but I personally feel the price was a little high for what was offered. The room was quite small and the view was fairly average. Breakfast was provided at Resort World Hotel, so we had to walk a bit from the hotel. Parking was also chargeable. Still okay for a short stay, but there may be better value options available at a similar price.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your stay decent overall and that our location was suitable for your short visit. We sincerely apologize that some aspects of your experience did not fully meet your expectations, particularly regarding the room size, view, breakfast location, and parking charges. We understand that these factors can influence the overall value of a stay. Your feedback is important to us, and we will share your comments with the relevant teams as we continue to look for ways to improve our facilities and services. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a more enjoyable and worthwhile experience on your next visit. Warm regards, Management of Sunway Pyramid Hotel

F***i

Leisure

10.0

/10

Reviewed 9 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review and recommendation! We are delighted to hear that you and your family had such an enjoyable stay with us. It is lovely to know that you appreciated the cleanliness of the room, our convenient location near the mall, and the helpful and friendly attitude of our team. We’re especially happy that the easy access to Sunway Lagoon Theme Park made your family holiday more convenient and enjoyable. We truly appreciate your kind words and recommendation to other families travelling with children. We look forward to welcoming you and your family back to Sunway Pyramid Hotel Kuala Lumpur for another memorable stay! Warm regards, Management of Sunway Pyramid Hotel

Rinaldi

Staycation

10.0

/10

Reviewed 12 week(s) ago

Very amazing and comfortable, especially the cleanliness of the room.

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Accommodation's Reply

02 Sep 2026

Dear Rinaldi, Thank you so much for your wonderful feedback! We are delighted to hear that you found your stay exceptional and comfortable, especially appreciating the cleanliness of your room. Your kind words mean a lot to our team and motivate us to continue maintaining the highest standards of comfort and cleanliness for our guests. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur for another pleasant stay! Warm regards, Management of Sunway Pyramid Hotel

R***e

8.5

/10

Reviewed 13 week(s) ago

Just next to the surf beach entrance, so it's super convenient if heading to the lagoon. Bear in mind though, the surf beach entrance is closed after 6 PM, so when you exit the park from the main entrance, it is about 1 km away. Rooms are huge and comfortable. The only thing I would like them to provide are laundry bags! These are important for water parks. Otherwise, a comfortable and lovely stay. Check-in and check-out were fantastic.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay and found our spacious and comfortable rooms to your liking. We’re especially pleased that our convenient access to the Surf Beach entrance made your visit to Sunway Lagoon more enjoyable. We also appreciate you highlighting the entrance operating hours, as this is helpful information for fellow guests planning their visit. Thank you as well for your valuable suggestion regarding laundry bags. We understand how useful they can be, especially for guests visiting a water park, and we will certainly share your feedback with the relevant team for consideration. It is wonderful to know that you had a fantastic check-in and check-out experience. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and lovely stay! Warm regards, Management of Sunway Pyramid Hotel

M***d

Staycation

8.2

/10

Reviewed 15 week(s) ago

Staff was very friendly, however the buffet breakfast area is pretty far - at the resort next building.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you found our staff friendly and welcoming. Regarding the breakfast location, we understand that the walk to the breakfast venue may feel a little far. We would like to share that our breakfast is served at a shared dining venue with Sunway Resort Hotel, offering our guests a wide variety of food choices to cater to different tastes and preferences. We truly appreciate your feedback and are pleased that you enjoyed the warm hospitality from our team. We hope the extensive breakfast selection adds value to your stay, and we look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur. Warm regards, Management of Sunway Pyramid Hotel

E***g

Leisure

10.0

/10

Reviewed 16 week(s) ago

The staff were very friendly and helpful! Highly recommend!

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review and recommendation! We are delighted to hear that our team made you feel welcomed and that you found our staff friendly and helpful. Your kind words are greatly appreciated and will certainly be shared with the team. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur for another enjoyable stay! Warm regards, Management of Sunway Pyramid Hotel

Anni T.

Staycation

8.9

/10

Reviewed 17 week(s) ago

Had Room 9116 which was awkward. The door only opens halfway before coming into contact with a huge pillar. The bedside table placed in front of the wardrobe meant I could not access the room safe with ease. The glass water bottle had faulty caps and I had to call housekeeping to deliver new ones. Checking in and out was smooth but reception staff was grouchy. Overall, this wasn't the best stay.

1 people find it helpful

Accommodation's Reply

02 Sep 2026

Dear Anni T., Thank you for sharing your feedback with us. We are sorry to hear that your stay was not as comfortable as expected. We apologize for the inconvenience caused by the room layout, the bedside table placement, and the faulty water bottle caps. We have shared your comments with the relevant teams for their attention and improvement. We are also sorry to hear that our reception service did not feel as friendly and welcoming as it should have been. While we are glad that your check-in and check-out were smooth, we will continue to remind our team to provide warm and friendly service to every guest. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a better stay in the future. Warm regards, Management of Sunway Pyramid Hotel

H***o

8.8

/10

Reviewed 17 week(s) ago

I had a wonderful staycation.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you had a wonderful staycation with us. It was our pleasure to have you as our guest, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable staycation soon! Warm regards, Management of Sunway Pyramid Hotel

L***a

9.4

/10

Reviewed 19 week(s) ago

Sunway Pyramid Hotel has all friendly staff that will approach you when queuing at the counter. They will ask what they can help with, appreciate that, but probably could fasten the check-in process? A bit too long for the waiting time during the check-in process. And the door to the room is a bit stuck, probably needs maintenance/check for all the doors. And also hope to see an upgrade probably on the bathroom on the next visit. The bed and pillows are very comfortable and big. For breakfast, there are a variety of food options available and the tastes are great.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for your kind review and helpful feedback. We are happy to hear that you found our staff friendly and helpful, and that you enjoyed the comfortable bed, pillows, and wide variety of breakfast choices. We are sorry for the longer waiting time during check-in. We understand this can be frustrating, and we will work with our team to make the process faster and smoother. We also appreciate your comments about the room door and bathroom. We will share this with our Maintenance team for checking and improvement. Thank you again for your feedback. We hope to welcome you back and provide you with an even better stay next time. Warm regards, Management of Sunway Pyramid Hotel

Retno I.

Staycation

9.7

/10

Reviewed 21 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review! We are happy to hear that you enjoyed the convenient location, easy access to the mall, and the canopy walk around Sunway. It is also great to know that you found our hotel clean and comfortable. We truly appreciate your kind words and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur on your next trip! Warm regards, Management of Sunway Pyramid Hotel

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