Pan Pacific Orchard, Singapore

Explore Pan Pacific Orchard, Singapore
9.3
Exceptional
From 61 reviews
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Cleanliness

9.6

Room Comfort

9.4

Meal

9.3

Location

9.5

Service and Facilites

9.3

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Ambiance (3)
Family Friendly (2)
Staff Friendliness (2)
Wifi (2)
Activity Option (2)
Check-in/out Time (2)
Room Space (2)
Soundproof (2)
Bedroom (2)
Bathroom (2)
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Traveler Reviews Pan Pacific Orchard, Singapore

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
Great 5 star Hotel in Singapore
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Accommodation's Reply
09 Apr 2026
Dear Verified Traveler, Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed your experience and appreciate your recognition of our five-star service. Sincerely Yours, Pan Pacific Orchard, Singapore
J***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Stayed here for 1 night, the room ceiling is high, which gives more dimension to the room. The room is quite big and clean. The only letdown would be there's no bottled water, only glass bottles that you have to refill yourself (they have a machine in the room), but no manual on how to use it.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the spaciousness and cleanliness of your room. We appreciate your comments regarding the water refill system and the absence of instructions. Your input is valuable, and we will take it into consideration for enhancing our guest experience. Sincerely Yours, Pan Pacific Orchard, Singapore
D***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I stayed at Pan Pacific Orchard and had a great experience. The hotel design is stunning and very unique, with lots of greenery that makes the atmosphere feel relaxing and luxurious. The room was comfortable and well designed, and the staff were attentive and friendly. Overall it was a memorable stay and I would happily return.
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Accommodation's Reply
18 Mar 2026
Dear D***l, Thank you for your wonderful feedback regarding your recent stay at Pan Pacific Orchard. We are delighted to hear that you enjoyed our unique design, the comfortable accommodations, and the attentive service provided by our team. It is always our goal to create a memorable experience for our guests, and we are thrilled to know that we succeeded during your visit. We look forward to welcoming you back in the future. Sincerely Yours, Pan Pacific Orchard, Singapore
I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Everything was perfect! From check-in, breakfast, club facilities, and the very spacious room.
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Accommodation's Reply
18 Mar 2026
Dear I***I, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the check-in process, breakfast offerings, club facilities, and your spacious room. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional experiences. Sincerely Yours, Pan Pacific Orchard, Singapore
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Endah C.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very good and enchanting place to stay. Hope to come back here again.
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Accommodation's Reply
18 Mar 2026
Dear Endah C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel enchanting and that you are considering a return visit. We look forward to welcoming you back in the future. Sincerely Yours, Pan Pacific Orchard, Singapore
i***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The Pan Pacific Orchard has always been my go-to hotel whenever I visit Singapore—I never stay anywhere else. The location is close to Orchard Road but pleasantly quiet. The service is excellent, everything is impressive, and the architecture speaks for itself. The swimming pool is unique—definitely an amazing place overall.
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Accommodation's Reply
18 Mar 2026
Dear Endah C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel enchanting and that you are considering a return visit. We look forward to welcoming you back in the future. Sincerely Yours, Pan Pacific Orchard, Singapore
E***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The check in was not so smooth because there were only 2 check in desks. We arrived early when the room was not ready, So they have asked us for our passports to copy so that it would be smoother to check in when the room became available. They let me know the room number too. But when we went back for check in around 2:45pm, we had to wait quite long time as there were 4 others waiting for check in. After waiting for another 10 mins they told me that the room wasn't ready till 3pm... I wished the hotel staff who asked us to wait for our turn could just check if the room was already available or maybe got us keys as the documents were already presented and the room was already assigned.
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Accommodation's Reply
30 Oct 2025
Dear Guest, Thank you for sharing your feedback with us. We’re truly sorry to hear that your check-in experience was not as smooth as expected. We understand how frustrating it can be to wait after a long journey, especially when you had already completed part of the check-in process earlier. Your comments have been shared with our team to ensure better communication and coordination for future arrivals. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much smoother experience next time. Sincerely yours, Pan Pacific Orchard
F***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
staff so friendly and helpful
1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
LE MINH H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
Nice pool Nice view Toilet a bit small
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Accommodation's Reply
19 Aug 2025
Dear Le Minh, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Ambience like in Tropical Island. I feel like I'm in Bali.
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 50 week(s) ago
the service is really cool! and the breakfast is also delicious and complete. 🫶
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 53 week(s) ago
Best hotel with luxurious design and services.
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
Dilla W. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 60 week(s) ago
We stayed there for three days. It was great value for the money, with excellent service and the best view from the room.
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Dilla, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
Beautiful with the balcony view. It stands out from other hotels with a breathtaking view.
2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 66 week(s) ago
Cozy comfort, always love to back again. Staff very friendly. I love this place so much.
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
C***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 74 week(s) ago
The staff are very hospitable, the area is convenient, it is a bit of a walk to orchard mrt but the bus stop is right outside. love the decor and the hotel's interiors. beautiful place with lots of thought put into the architecture.
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
A***H
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 82 week(s) ago
Good interior design and experience when stayed @Pan Pacific Orchard Singapore.
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your wonderful review of Pan Pacific Orchard, we are delighted that you enjoyed your stay with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful experience with us soon. Sincerely yours, Pan Pacific Orchard
c***i
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 91 week(s) ago
When showering, the shower bath was empty, when I asked the staff, there seemed to be suspicious looks from housekeeping. Did I drink the soap?
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding your experience with our housekeeping team. Please rest assured that this is not the level of service we aim to provide. Your comments are valuable to us, and we hope to have the opportunity to serve you better in the future. Sincerely yours, Pan Pacific Orchard
Linawaty
icon-origin-TRAVELOKA
10.0
/10
Reviewed 114 week(s) ago
It was great! Hotel was newly renovated during Covid time, so everything was new. I had the connecting room on the 12th floor overlooking the city. The nearest MRT would be Orchard of course. You can take a short walk to Shaw building and go a few levels down to get to the shopping centers or MRT station. The front desks people are also very helpful. I had the breakfast once. Not that many options on food, but whatever they were serving was delicious.
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Ipeng Widjojo
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5.6
/10
Reviewed 129 week(s) ago
Awesome at the outside but not really comfy inside 🥴.
3 people find it helpful
Accommodation's Reply
01 Dec 2023
Dear Ipeng, Thank you for your review and feedback of Pan Pacific Orchard. We appreciate your constructive comment which allows us to continually improve our service standards and facilities. We look forward to welcoming you back again. Sincerely yours, Pan Pacific Orchard
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