Overall Ratings & Reviews Somerset Grand Citra

Dear Ms. Evi, Thank you very much for your positive review. We are very pleased to know that you are satisfied with the service from our front desk team and the friendliness and responsiveness of all staff. Your comfort during your stay is our top priority, and we are very happy that our place can be a comfortable and suitable choice for families. We look forward to your next visit and hope that your next experience will be as pleasant, if not better. Warm regards, Dodi. Guest Service

Thank you for your kind review! We’re delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back in the future. See you again soon!

Thank you for your kind review! We’re delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back in the future. See you again soon!

Dear Guest, Thank you for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to welcoming you back for even more amazing stays in the future! Best regards, Dodi Guest Service Manager

Dear Mr. Ryan, Thank you for choosing our hotel for your first staycation! We’re delighted to hear that you had a great experience and that our staff, especially Eka at the Front Desk, was helpful. We will be sure to share your kind words with him. We look forward to welcoming you back for another enjoyable stay. See you again next time! 😊 Best regards, Dodi Guest Service Manager

Dear Sir/Madam, Thank you for choosing Somerset Grand Citra Jakarta for your family staycation and for taking the time to share your experience on Traveloka! We're delighted to know that the upgrade to a larger unit made your stay even more comfortable and convenient for your family gathering. Providing a home-away-from-home experience is always our goal, and it brings us great joy to hear that we were able to meet your expectations. Your kind words motivate us to continue delivering exceptional service. We can’t wait to welcome you and your family back for another memorable stay! Warm regards, Dodi Guest Service Manager

Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are delighted to hear that you found your stay at Somerset comfortable and memorable. However, we sincerely apologize for the inconvenience you faced regarding the food, especially the rice's quality. Please rest assured that your feedback has been shared with our culinary team, and we are taking immediate steps to improve the quality to better cater to all our guests, including children. We truly value your input, as it helps us enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Dodi Guest Service Manager

Dear Sir/Madam, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay, especially the spacious room, peaceful atmosphere, and the balcony. Our location is indeed a favorite among our guests, being so close to the shopping mall and a variety of dining and entertainment options. We're thrilled to know it added to your overall satisfaction. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable stay in the future! Warm regards, Dodi Guest Service Manager

Dear Ms. Dinda, Thank you so much for your fantastic review and for giving us such a high score! 🌟 We are thrilled to hear that our staff’s friendliness and helpfulness made your stay enjoyable. Your kind words are a great motivation for our team. We're also delighted that you found our rooms clean and comfortable, as guest satisfaction is always our top priority. We look forward to welcoming you back for another wonderful stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager

Dear Mr. Sim, Thank you for taking the time to share your kind review and for giving us such a wonderful score! 🌟 We're delighted to hear that you found our apartment spacious and appreciated the convenience of our services. It's always our pleasure to have you stay with us, and we’re thrilled that you continue to enjoy your visits. We look forward to welcoming you back for another fantastic stay soon! If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager

Dear Mr. Sim, Thank you for sharing your wonderful review! We’re thrilled to hear that you always enjoy your stays with us. Our spacious rooms and convenient location near the malls are indeed designed to make your stay as comfortable and enjoyable as possible. Knowing that you appreciate these aspects truly motivates us to continue delivering exceptional experiences. We can’t wait to welcome you back to Somerset soon. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager

Dear Mr. Sim, Thank you for sharing your wonderful review! We’re thrilled to hear that you always enjoy your stays with us. We can’t wait to welcome you back to Somerset soon. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager

Dear Mr. Sim, Thank you for taking the time to share your kind review and for giving us such a wonderful score! 🌟 We're delighted to hear that you found our apartment spacious and appreciated the convenience of our location near shopping malls. It's always our pleasure to have you stay with us, and we’re thrilled that you continue to enjoy your visits. We look forward to welcoming you back for another fantastic stay soon! If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager

Dear Nadia, Thank you so much for your fantastic rating and for taking the time to share your kind words about your stay with us. We are delighted to hear that you found our hotel cozy, comfortable, and strategically located. Your satisfaction is our top priority, and knowing that we could contribute to a positive experience during your stay truly means a lot to us. We hope to welcome you back again soon for another enjoyable visit. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. Warm regards, Dodi Guest Service Manager

Dear j***o, Thank you for taking the time to share your feedback and for giving us a score! We’re delighted to hear that you enjoyed your stay with us. We truly appreciate your kind words about our property. While our building may have an older charm, we continuously strive to maintain its quality and comfort to ensure a pleasant experience for our guests. Your feedback motivates us to keep improving, and we hope to welcome you back soon for an even better experience. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more enjoyable! Warm regards, Dodi Guest Service Manager

Dear Sim M.B, Thank you so much for your kind review and for giving us such a great rating! We're thrilled to hear that you enjoyed your stay and that our hotel has become your regular choice. It’s our goal to make every stay memorable, and we’re delighted we could meet your expectations. We look forward to welcoming you back soon and continuing to provide a comfortable and enjoyable experience. Safe travels, and see you on your next visit! Warm regards, Dodi Guest Service Manager

Dear Sim M. B., Thank you so much for sharing your wonderful feedback with us! We are delighted to hear that you enjoyed the surprise upgrade to a two-bedroom unit and appreciated the spaciousness of the apartment. It’s fantastic to know that you felt at home and comfortable during your stay – that's exactly the experience we strive to provide! We also appreciate your understanding regarding the apartment's slightly outdated aspects, and we’re happy to hear that cleanliness met your expectations. Your feedback is invaluable, and we’ll continue working to make improvements to ensure our guests have the best experience possible. We hope to welcome you back again soon for another homey and enjoyable stay! Warm regards, Dodi Guest Service Manager

Thank you for your kind feedback and for rating! We truly appreciate your support and are committed to maintaining the quality and value that you've enjoyed. Your satisfaction is our priority, and we will continue to provide the best service at competitive rates. We look forward to welcoming you again soon! Warm regards,

Dear Sri H, Thank you very much for your positive review! We are delighted to hear that you were satisfied with our Front Office staff, room cleanliness, and facilities like WiFi and air conditioning. Your feedback means a lot to us, and we look forward to welcoming you again on your next visit. If there’s anything else we can improve, please don’t hesitate to let us know. Thank you for choosing us for your stay! Warm regards, Dodi Guest Service Manager

Dear Mr. Nazaruddin, Thank you for taking the time to share your feedback with us. We’re glad to hear that you found your stay comfortable. We appreciate your suggestion for improvement, and we’ll strive to enhance our services even further to ensure an even better experience for your next visit. If you have any specific suggestions or areas where you think we can improve, we’d love to hear from you. Your input helps us grow and serve our guests better. Warm regards, Dodi Guest Service Manager