Dear Valued Guest, Warm greetings from Merlynn Park Hotel. Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding the ice bucket service, which did not meet your expectations. We greatly appreciate your suggestions regarding the use of bowls instead of ice buckets, the ice cubes being too large and inconvenient to handle, and the lack of ice tongs and the use of spoons instead. We have forwarded this matter to our Food and Beverage team for immediate evaluation and improvement of the ice bucket service to ensure our standards of cleanliness, comfort, and service quality. Thank you for your valuable feedback. We hope to provide you with a better experience on your next stay. Sincerely, Adolf Gustaf, General Manager