The room on the second floor had no barrier from the outside, people came and went, so at night in front of the bathroom people used to hang out, which made us uncomfortable, afraid to be seen from outside because the glass door had no curtain, even though we needed to use the bathroom. The restaurant was dirty with a less varied menu, the swimming pool had cockroaches. Fortunately, all the staff were friendly and helpful. Thank you for the cake compliment for our child. Thank you GH, hopefully in the future the facilities will be even better.

Unique experience, great location.

The food is varied and the staff is friendly. They told us what was available at breakfast. It was delicious. The hotel wasn't too crowded, but we had a problem with the hot water, which was quickly fixed. I'll stay again soon.

I was very satisfied staying at GH Universal. My family and I were very happy and it was the best experience. All the service crew were perfect. There are no other words to express my satisfaction and will definitely return. Always be successful at GH Universal.

It's just that the bathroom shower is small.

Check-in didn't take long, the bed and pillows were soft, the breakfast menu was extensive and delicious 😁

The room smelled a bit musty, and there were some bugs and ants on the mattress.

Everything is cool, the hotel's aesthetics, the staff are friendly.

Coming all the way from Cibubur for a one-night staycation here was totally worth it! Yesterday's staycation (May 14-15) was to celebrate our wedding anniversary. There's no need to ask about the building, it's that beautiful, it has the feel of an English royal castle, doesn't it? Especially at night, it's so beautiful for photos. The room was nice, clean, comfortable, the AC was perfect, the bathroom was spacious and had hot water. The facilities were really good! That night we had a romantic dinner at Belle Vue restaurant, we had booked it a week ago and the food was the BEST!! The food at a five-star hotel restaurant must be delicious, right? (they are based on Italian food). It's also suitable for families because there is a children's play area and a children's pool.

Great, thank you for your choice of hotel.

The food is varied and there are lots of games for kids.

My son really enjoyed staying here.

It was very impressive, with lots of photo spots, and a hotel with a European royal feel. I was very satisfied.

Overall, this hotel is a good place to stay. The décor stands out with its colonial/Victorian-inspired style, and although some of the building materials feel rather inexpensive, the hotel still manages to create an interior and exterior atmosphere that feels distinct from most other hotels around Lembang. The thing I disliked the most was the bathroom setup. There was no water hose at shower, which made it quite inconvenient for me to perform wudu, so I had to use the sink instead. Other than that, I don’t really have major complaints, except that the food simply didn’t suit my taste and some spot in a corner of bedroom is quite dusty.

It was a pleasure to stay here with such excellent facilities, service, and hospitality. Thank you, GH Universal Hotel, for being a part of our family's happiness.🥰

I really enjoy staycation at GH Universal Hotel. Wish I will come back again.

Comfortable, calm, the night atmosphere is serene...

sdh 2x staycation di gh universal

An absolutely wonderful hotel. The restaurant also serves delicious food. Perfect for a family or couple vacation.

My stay here was very comfortable, pleasant, and clean. The only thing I didn't like was the bathroom drain was a bit clogged, causing water to pool and take a long time to drain. Overall, I liked the room and the room was clean. However, if possible, there's an elevator to get down to the pool, so taking older children up and down won't be difficult if you have to climb stairs to get to the pool area.