Hotel Santika Makassar

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Overall Ratings & Reviews Hotel Santika Makassar

Traveloka (2,647)
Other sources (24)
8.6
Very Good
From 2,647 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Hotel Santika Makassar
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Staff Friendliness (57)
Bedroom (51)
Distance to City Center (45)
Surroundings (43)
Room Space (43)
Accessibility (41)
Variety (41)
Ambiance (40)
Hotel Area (40)
Taste (40)
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Traveler Reviews Hotel Santika Makassar

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The service by the staff was very satisfying, very friendly and helpful.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to express our sincere gratitude for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
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10.0
/10
Reviewed 5 day(s) ago
The hotel staff was very friendly and helpful with rescheduling. The room was ready upon check-in. The check-out process was smooth and the security staff were also very helpful.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Greetings from all the staff at Santikawa Wangsan Hotel. Thank you very much for your valuable feedback. We are committed to providing the best service and a clean environment to ensure all guests have a comfortable stay. We hope to welcome you back soon. We will continue to strive to provide high-quality products and services. Thank you for your continued support. General Manager: Isaac Ismatullah
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel staff was very helpful during the rescheduling process, check-in, and check-out. The breakfast was delicious, and the menu was excellent.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to express our sincere gratitude for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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Andi M. H. H.
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Staycation
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10.0
/10
Reviewed 6 day(s) ago
Very cool, hope to stay here again
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Accommodation's Reply
13 Feb 2026
Dear Mr./Mrs. Andy M.H.H., This is a message of our deepest respect from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Rosalina I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Overall, the service was good. I was just a bit disappointed. I happened to buy fresh fish and had it frozen in the freezer. It turned out it wasn't frozen. In the end, they found a solution: steam the fish. I had no choice but to do so, but the fish smelled bad during the trip. Next time, please be more serious if there are items that need to be frozen, they must be frozen.
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Accommodation's Reply
13 Feb 2026
Dear Ms. Rosalina L., Sincerely, from Santika Makassar Hotel. First, we thank you for taking the time to rate and review our hotel. We apologize for the inconvenience regarding your frozen fish. However, we will continue to provide this service and maintain cleanliness to ensure all our guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can once again provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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j***y
icon-Business
Business
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9.4
/10
Reviewed 1 week(s) ago
Friendly staff, spacious and clean rooms.
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Accommodation's Reply
09 Feb 2026
Dear Mr./Ms. J*y, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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j***y
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Business
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9.4
/10
Reviewed 1 week(s) ago
Friendly staff, spacious and clean rooms.
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Accommodation's Reply
09 Feb 2026
Hello J*y! This is Santika Wangasar Hotel. Thank you so much for your kind review and valuable feedback. We will strive to provide the best service and a clean environment to ensure all guests have a comfortable stay. We hope to welcome you again. We will continue to provide high-quality services and products, so we thank you for your continued support. General Manager: Isaac Ismatullah
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A***a
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Comfortable atmosphere, friendly hotel staff, delicious food
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Accommodation's Reply
05 Feb 2026
Dear Mr./Ms. A*a, Sincerely, Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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j***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
everything was great only shower drainage wasn't that good
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Accommodation's Reply
29 Jan 2026
Dear Mr/Mrs. J***s Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to provide a positive rating and review of our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is very helpful, and the hotel is in a very strategic location.
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Accommodation's Reply
29 Jan 2026
Dear Mr./Mrs. H*n, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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F***y
icon-Leisure
Leisure
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8.5
/10
Reviewed 5 week(s) ago
Friendly staff, clean rooms, close to everywhere
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Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. F*y, This is a brief message from Santika Makassar Hotel. First, we sincerely thank you for taking the time to provide a positive review and feedback about our hotel. We strive to provide excellent service and maintain cleanliness to ensure your utmost comfort. We sincerely hope to welcome you back to Santika Makassar Hotel again so that we can continue to serve you with our best products and services. Sincerely, Isaac Ismatullah - General Manager
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W***a
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Staycation
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7.4
/10
Reviewed 5 week(s) ago
The room was clean and spacious. I enjoyed staying here. Affordable price, excellent service. It's okay.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. Wa, Sincerely, from Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Cendanawati
icon-Transit
Transit
icon-origin-TRAVELOKA
7.0
/10
Reviewed 6 week(s) ago
I thought the hotel had a swimming pool like the Santika near my house in Jakarta, so I just clicked on it. I didn't get to taste the food because my son passed out in the restaurant because the entire hallway of the room we passed was stuffy from the smell of cigarettes after the New Year's party last night. A very unpleasant experience. Hopefully, they will pay more attention.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Mr. Zendanawati, This is a brief update from Santika Makassar Hotel. First, we thank you for taking the time to rate and review our hotel. Regarding your review, the management apologizes for any inconvenience you and your children experienced. It is possible that when you booked your room through Traveloka, you did not select a non-smoking room, and therefore the management assigned you a smoking room. Also, our hotel does not have a swimming pool. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.1
/10
Reviewed 6 week(s) ago
When I entered the room, there was a piece of french fries behind the door, only one toothbrush when housekeeping should have provided two. The breakfast menu was not very varied, the fruits were not very ripe. Lastly, the parking area! For motorbikes, it is more convenient to park in the hotel basement which is not far from the elevator because when I stayed last night, it was quite a long walk from the motorbike parking to the hotel lobby.
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j***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
All good but must be upgraded
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Accommodation's Reply
08 Jan 2026
Dear Mr/Ms. J***r Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I found the staff at the front office, security, and CS are very kind, polite, and friendly
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Accommodation's Reply
08 Jan 2026
Dear Mr/Ms. G***t Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and good review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good..clean..only there is disappointment from traveloka, why if you book a room on traveloka, the dinner promo is not given even though the hotel provides a free dinner promo for 1 person if you buy from my santika member, please traveloka follow the promo from my hotel, Mr. Ikbal
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Accommodation's Reply
08 Jan 2026
Dear Mr. Iqbal, Greetings from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. Your review highlights the benefits of our application (My Santika), which offers many advantages when booking through our app. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Comfortable place, good cleanliness, city center
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j***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
comfortable to stay and close to Losari beach
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Mr./Ms. J*i, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
There are many favorite Makassar specialties around the hotel, so eating is no problem, and a trip to Losari Beach is also nearby.
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2 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Good morning! Hotel Santika Wangsasiri would like to extend our warmest greetings and valuable compliments to our hotel. First of all, we would like to thank you for all your valuable comments and compliments on our hotel. We will continue to strive to maintain high standards of service and cleanliness to ensure the satisfaction of all our guests. We hope to welcome you back again soon and we will do our utmost to provide you with high quality services and facilities. Thank you! General Manager: Isaac Ismatullah
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Number of reviews per page
20
40