
estika w.
9.7
/10
Reviewed 2 week(s) ago
Overall, everything was okay, but I requested a non-smoking room and ended up on a smoking floor. The staff were very friendly and informative, though. I'd definitely come back if I get the chance. The kids loved the playground and loft room.
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Accommodation's Reply
19 May 2026
Dear Ms. Estika W,
Thank you for sharing your experience with us. We are delighted to hear that overall you had an enjoyable stay and appreciated the kindness and informative service provided by our staff.
At the same time, we sincerely apologize for the inconvenience regarding your non-smoking room request being assigned on a smoking floor. We understand how important room preferences are for guest comfort, and your feedback will certainly help us improve our room allocation process in the future.
It is wonderful to know that your children enjoyed the playground and that you liked our Loft room concept. Your kind words mean a lot to us, and we are very happy to hear that you would consider staying with us again.
We truly look forward to welcoming you and your family back to Morrissey Hotel for another memorable stay.
Best regards,
Morrissey Hotel


