Overall it's okay, but there are some slight disappointments even though they've been resolved. It turns out that our other sincere requests via the app weren't possible, guys. For a 4* equivalent, actually getting a complimentary slice of birthday cake should be free, although it depends on the hotel, but mine usually comes free. Here too, the male boss finally gave it free despite arguing with the FO first, but that reduces the value of friendliness in service. The female FO was really rude, don't know her name.