I would like to complain about my check-in experience. I made a reservation through the app for approximately Rp2,200,000 for a Harris Deluxe Room with a King Bed. We arrived around 1:00 PM and, understanding that check-in time might not be available, were willing to wait until 2:00 PM. However, after 2:00 PM, the room was still unavailable. We were then asked to wait another 30 minutes. After waiting until around 2:30 PM, we still received the same response that the room was not ready. Ultimately, the room was only provided after 3:00 PM. We had come from out of town and had traveled a long distance and were tired, so we definitely needed some time to rest. We understand that early check-in is not possible, but we find it very disappointing that even after the official check-in time of 2:00 PM, the room was still unavailable and we had to wait for over an hour without any clear confirmation. With a reservation price of around Rp2,200,000, we expected better service and room readiness. I request that management provide an explanation for this delay and consider appropriate compensation or solutions to address the inconvenience we have experienced. Thank you.