Welcome! Thank you so much for staying at FX Sudirman Harris Suites Jakarta and for sharing your valuable feedback. We are delighted to hear that you and your husband had a wonderful time at our hotel during the marathon. Our hotel is centrally located and directly connected to the FX Sudirman Shopping Mall, providing you with easy access to various amenities during your stay. We are also glad that you enjoyed the friendly service from our staff. Your compliments encourage us to continue striving to provide the best service to all our guests. We are very happy that you enjoyed the beautiful view from room 4316; the night view is very popular among our guests, and we are glad that you and your family had a great time. We are also very grateful that you found the swimming pool suitable for your children to play in. Your satisfaction is our greatest joy. We are honored to have assisted you on your important family trip. Thank you again for your trust and for recommending our hotel. We sincerely hope to welcome you and your family back to FX Sudirman Harris Suites Jakarta for another enjoyable vacation. Thank you very much. Sincerely, Selby Kaelani, Customer Relations Manager

Dear Mr. Yutha A, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you enjoyed your stay with us and plan to return to Harris Suites FX Sudirman Jakarta again in the future. Your words, "I will definitely come back," are invaluable to our entire team and inspire us to continue providing the best service. We strive to provide a comfortable stay experience with friendly service, comprehensive amenities, and a convenient location for all guests during their stay in Jakarta. Thank you again for your trust in us. We hope to welcome you back again and provide you with an even more memorable stay on your next visit. Sincerely, HARRISly. Thank you, Selvy Kerani, Customer Service Officer.

Welcome! Thank you for choosing Harris Suites FX Sudirman Jakarta and for taking the time to share your valuable feedback. We greatly appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Some elevators are currently under maintenance and are only available in limited quantities. Therefore, there may be longer waiting times, and we ask for your understanding. We are working to complete the maintenance as quickly as possible to ensure all guests can enjoy a comfortable stay. We apologize for the error regarding the credit card information you entered during check-in, which resulted in an incorrect parking fee. We are saddened that this did not meet our hotel's service standards. We have forwarded your feedback to the reception department and will conduct more thorough data verification to prevent this from happening again. Thank you again for your understanding and valuable feedback. Your comments are a vital driving force in our continuous improvement of service quality and hotel facilities. We sincerely hope you will choose to stay at Harris Suites FX Sudirman Jakarta again and have an even more comfortable and memorable experience. Thank you very much! Servy Kerani (Customer Relations)

Dear Mr. Dedi, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you were comfortable during your stay with us. We are honored that you enjoyed the beautiful city view from your room, especially the nighttime atmosphere with the sparkling lights of the buildings in the Sudirman area, one of our guests' most popular tourist destinations. Your positive feedback is an encouragement to our entire team to provide the best service and maintain the quality of facilities so that all guests can enjoy a memorable stay. Thank you again for your trust in Harris Suites FX Sudirman Jakarta. We hope to welcome you back soon and provide you with another memorable, or perhaps even better, stay. Sincerely, HARRISly. Thank you. Selvi Kaerani, Customer Service Officer.

Dear Mr. Ari A.G. Thank you for choosing HARRIS Suites fX Sudirman Jakarta once again and for taking the time to share your wonderful feedback with us. It is truly a pleasure to welcome you back for your second stay, and we sincerely appreciate your continued trust in our hotel. We are delighted to know that you had another enjoyable experience and that you appreciated our strategic location, with direct access to fX Sudirman Mall. Being connected to the mall certainly makes it convenient for our guests to enjoy a wide selection of restaurants, cafés, and fast-food outlets without having to travel far. We are also grateful for your kind compliments regarding the friendliness of our team. Your recognition is a great encouragement for all of us, as providing genuine hospitality and attentive service is always our top priority. At the same time, we sincerely apologize for the inconvenience you experienced regarding the sound insulation in your room. We understand how important a peaceful and restful environment is, especially after a long day, and we regret that noise from the neighboring room affected your comfort. Please rest assured that your valuable feedback has been shared with our management team for further evaluation as we continuously look for ways to enhance our guests' overall experience. Thank you once again for your thoughtful review and for highlighting both the positive aspects of your stay and the area where we can improve. Constructive feedback like yours is invaluable in helping us provide an even better experience for our guests. We truly look forward to welcoming you back to HARRIS Suites fX Sudirman Jakarta for another comfortable and memorable stay in the near future. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Dear Mr. Leo S, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and for taking the time to share your detailed experience. We greatly appreciate your feedback, as it helps us improve the quality of our services and facilities. We are pleased to hear that you enjoyed the hotel's convenient location, directly connected to FX Sudirman Mall, making it easy for you to access various services during your stay. We also appreciate your appreciation for the friendliness of all our staff. This recognition motivates our team to continue striving to provide the best service to all our guests. Furthermore, we apologize for any inconvenience you may have experienced regarding the use of the elevator to the breakfast restaurant on floor F5. We understand that the repair work on one of the elevators may have caused longer waiting times, especially during peak hours. We have forwarded your feedback to the relevant team for evaluation so that we can find better solutions during the repair period. We also apologize for the condition of the bathroom in your first room. However, we are pleased to know that the front desk team quickly assisted you in moving to a more comfortable room. We will conduct more thorough room inspections to prevent this from happening again. Thank you for your concern about traffic noise around the hotel. As our location is in the heart of Jakarta's business district, you may occasionally experience some noise from the highway. However, we will continuously evaluate measures to improve the comfort of all our guests during their stay. We have forwarded your feedback regarding the uncomfortable pillows and pool water quality to our housekeeping and engineering teams for immediate action. This is part of our commitment to maintaining the quality of our hotel facilities. Once again, we thank you for choosing to stay with us and for your valuable feedback and comments. We hope to welcome you back to Harris Suites FX Sudirman Jakarta and provide you with an even better experience next time. Sincerely, HARRIS. Thank you. Selvy Kerani, Customer Relations Officer

Cheers, Thank you very much for choosing HARRIS FX Sudirman and for sharing such an amazing review. We are truly honored by your kind words and delighted to know that you had a wonderful stay with us. Receiving an "A++++++" rating and being described as a "super recommended hotel" is the highest compliment we could ask for. Your positive feedback is a great source of motivation for our entire team, who work passionately every day to provide exceptional service and create memorable experiences for every guest. It was our pleasure to have you as our guest, and we sincerely appreciate your recommendation. We look forward to welcoming you back to HARRIS FX Sudirman on your next visit to Jakarta. We hope to provide you with another outstanding stay that exceeds your expectations once again. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Cheers, Thank you for staying with us at HARRIS Hotel FX Sudirman and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the elevator waiting time and the availability of key cards. We understand how frustrating it can be to wait an extended period for the lifts, especially during busy hours, and we regret that this affected your overall experience. Please be assured that your comments have been shared with our management team for further evaluation as we continuously seek ways to improve the comfort and convenience of our guests. We also apologize for the inconvenience caused when an additional key card was unavailable during your stay. We understand that having only one key card can be inconvenient, especially for guests traveling together. Your feedback has been noted and will help us improve our operational preparedness moving forward. While we regret that these issues impacted your visit, we truly appreciate your valuable comments as they help us identify areas where we can do better. We hope that despite these challenges, you were still able to enjoy our strategic location in the heart of Jakarta and the other facilities offered by the hotel. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable experience. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Dear Ms. Chantra, Thank you for choosing Harris FX Sudirman as your accommodation and thank you for taking the time to provide us with your valuable review and feedback. We apologize for any inconvenience you experienced regarding the elevator system during your stay. We understand that long wait times for the elevator can affect your comfort, especially during peak hours. Your feedback regarding the elevator system is of great importance to us, and we will forward it to the relevant team for evaluation and to find solutions to further improve our service for all guests. We greatly appreciate your feedback, as it is a vital part of our continuous improvement of the quality of our facilities and services. Thank you again for your trust in choosing Harris FX Sudirman. We hope to welcome you back again in the future and provide you with an even more comfortable and memorable stay. Sincerely, HARRIS. Thank you, Selvy Kaerani, Customer Relations Officer.

Dear Mr. Ako P., Thank you very much for your review and for your trust in choosing us during your stay at Harris FX Sudirman Hotel. We are delighted to know that you enjoyed your stay with us. Guest satisfaction and comfort are our top priority, so your compliments motivate our entire team to continue striving for the best service. We hope that the hotel's facilities, services, and atmosphere met your expectations during your stay in Jakarta. Your positive review means a lot to us, and we will share it with our entire team to show our gratitude for their dedication. We hope to welcome you back to Harris FX Sudirman Hotel on your next visit. We wish you a warm welcome and look forward to seeing you soon. Sincerely, Harris. Thank you. Selvi Kaerani, Customer Relations Officer

Dear Mr. Wahyu, Thank you for choosing HARRIS Hotel FX Sudirman for your stay and for taking the time to share your wonderful experience with us. We are truly delighted to learn that your first stay at our hotel was such an enjoyable one. It is always rewarding to know that our guests leave with positive memories, and we are honored that we had the opportunity to welcome you. We are especially pleased that you enjoyed our Bright Room and its spectacular view. The stunning panorama of Jakarta’s skyline, particularly the vibrant city lights of the Sudirman area at night, is indeed one of the unique highlights of staying with us. Knowing that you were able to relax and appreciate the beautiful nighttime atmosphere from your room brings great satisfaction to our team. Your kind words serve as a great motivation for all of us to continue delivering excellent service and memorable experiences to every guest. We are committed to providing comfortable accommodations, warm hospitality, and a pleasant stay for all who visit HARRIS Hotel FX Sudirman. Thank you once again for your valuable feedback and for choosing to stay with us. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in the near future. We hope your next visit will be just as enjoyable, if not even better. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Dear Mr. Taufik A, Thank you for choosing HARRIS Hotel FX Sudirman and for taking the time to share your wonderful feedback with us. We are truly delighted to hear that everything about your stay was great and that you had such an enjoyable experience with us. Receiving positive comments like yours is incredibly rewarding for our entire team, as we continuously strive to provide excellent service, comfortable accommodations, and memorable experiences for all our guests. Your kind words and enthusiasm mean a lot to us. Knowing that we were able to meet your expectations and make your stay pleasant is the greatest compliment we can receive. We are especially grateful for your intention to return, and it will be our absolute pleasure to welcome you back again in the future. Thank you once again for your support and for choosing HARRIS Hotel FX Sudirman. We look forward to hosting you on your next visit and creating another exceptional stay filled with comfort, convenience, and genuine HARRIS hospitality. Until we meet again, we wish you safe travels and all the very best. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Cheers, Thank you for choosing HARRIS Hotel & Conventions FX Sudirman and for taking the time to share your wonderful experience with us. We are delighted to hear that you had an enjoyable stay while attending the F4 concert and that our location provided the convenience you were looking for. Being within walking distance of Gelora Bung Karno (GBK) is indeed one of the advantages that many of our guests appreciate, especially when attending concerts, sporting events, and other major activities in the area. It is always rewarding to know that our strategic location helped make your visit more comfortable and stress-free, allowing you to focus on enjoying the event without worrying about transportation or traffic. We strive to provide not only a comfortable place to stay but also easy access to Jakarta’s most popular venues and attractions. Your kind feedback means a great deal to our team and serves as motivation for us to continue delivering memorable experiences for all our guests. We are truly grateful for your trust and support. Thank you once again for staying with us. We hope the F4 concert was an unforgettable experience and that we will have the pleasure of welcoming you back to HARRIS Hotel & Conventions FX Sudirman whenever your travels bring you to Jakarta again. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Thank you for choosing Harris FX Sudirman as your accommodation and for taking the time to share your experience. First, we apologize for the inconvenience you experienced regarding the longer-than-usual check-in time, especially since this occurred multiple times during your stay. We understand that having your room on time is important, particularly when checking in early and waiting to relax or participate in planned activities. We are deeply sorry that your booked room was not ready upon your arrival, resulting in a longer wait than anticipated. Please note that during peak occupancy periods and the meticulous preparation of rooms, availability may be affected. However, this is not an excuse for your inconvenience, and we fully understand your frustration. We have forwarded your feedback to the front desk and housekeeping departments for detailed evaluation. We will improve coordination between departments to ensure rooms are properly prepared and reduce future check-in delays. Additionally, we will review our pre-check-in guest care procedures to ensure a smoother and more pleasant stay for you. We are deeply grateful for your loyalty and return, and we apologize for not being able to provide a fully satisfactory experience this time. Your feedback is invaluable to us in continuously improving the quality of our services. Thank you again for your helpful comments. We hope to welcome you back to Harris FX Sudirman and provide you with an even better experience on your next visit. Thanks to HARRIS for your kind consideration. Selvy Kaerani, Customer Service Representative.

Cheers, Thank you for choosing HARRIS FX Sudirman and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our service contributed positively to your overall experience. Your kind words are truly appreciated and will be shared with our team, as they serve as great encouragement for us to continue delivering the best possible hospitality to our guests. At the same time, we sincerely appreciate your constructive feedback regarding the cleanliness of the room and bathroom, as well as the condition of the bathroom door. Please accept our apologies for not fully meeting your expectations in these areas. Maintaining a clean, comfortable, and well-maintained environment is one of our top priorities, and we regret any inconvenience caused during your stay. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate review and follow-up. We are continuously working to improve our facilities and services, and valuable feedback such as yours helps us identify opportunities to enhance the guest experience even further. Thank you for your thoughtful suggestions and for helping us improve. We truly value your feedback and are grateful for your support. It was a pleasure having you stay with us, and we look forward to welcoming you back to HARRIS FX Sudirman in the near future for an even more comfortable and enjoyable experience. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Thank you for choosing Harris fx Sudirman as your accommodation and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the hotel's excellent location, direct access to shopping malls, and convenient access to the business, entertainment, and city center. We hope these amenities added value and convenience to your stay. We also appreciate your feedback regarding the elevators and the relatively long waiting times. We understand that smooth movement within the hotel is crucial for a comfortable stay, so we have noted your comments and will forward them to the relevant team to evaluate and improve the quality of service and guest comfort in the future. Feedback from our guests is extremely important to us, as it helps us continuously improve and provide a better experience for our guests. Thank you again for your review and your trust in Harris fx Sudirman. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, HARRIS. Thank you, Selvy Kaerani, Customer Service Officer.

Thank you for taking the time to write a review about your stay at Harris fx Sudirman Hotel. We are delighted to hear that you were impressed with the comfort of the spacious rooms and the hotel's excellent location near the GBK area. We appreciate your appreciation for our front desk team. Friendly and responsive service is one of our top priorities to ensure every guest has a memorable stay. We are glad to hear that you were able to check in early upon arrival at 1:00 PM. We strive to be flexible with all guests depending on room availability upon arrival. Your positive review encourages our entire team to continue providing the best service to all guests. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Thank you for choosing Harris fx Sudirman as your accommodation. Sincerely, Selvy Kaerani, Customer Relations Officer

Thank you for choosing Harris FX Sudirman as your accommodation and for taking the time to share your experience. We greatly appreciate your feedback regarding the check-in process. We are glad to hear that your experience was smooth and that checking in before 12:00 PM helped expedite room preparation. We appreciate that you only waited approximately 30 minutes after your check-in time before your room was ready. We understand that there can sometimes be both positive and negative feedback about waiting times during check-in, especially during peak periods. Therefore, our team is constantly striving to improve our service efficiency to ensure that every guest has a comfortable and pleasant experience from the moment they arrive at the hotel. Thank you for your appreciation and trust. Such positive feedback is an encouragement to our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Harris FX Sudirman in the future and provide you with an even more memorable stay. Sincerely, Selvi Kaerani, Customer Service Officer