Dear Valued Guest, Thank you for sharing your experience staying at The Marco Hotel. We apologize for the inconvenience caused by our inability to provide connecting rooms as requested upon check-in, despite your prior reservation. We understand this may have been disappointing and not met your expectations. Please be informed that we will do our best to accommodate all special requests, subject to availability upon your arrival. However, your feedback is important to us in improving our coordination and services in the future to ensure all guests have the best possible experience. Thank you for your understanding, and we look forward to welcoming you back in the future. Sincerely, Bai Sjahfendi, General Manager