Yi Ren at the front desk provided us with amazing service and made us feel welcomed. We arrived earlier than scheduled and he let us check-in early and even gave us an upgrade! But the shops around the hotel are a little dodgy to put it kindly, like the money changer that gave me stink-eye for asking a simple question, which creates a sketchy atmosphere whenever walking to the lobby. As for the room, it's well maintained, with no issues about the cleanliness. However, the walls are thin so you may hear neighbouring guests and even running pipe water. The problem is amplified by the other guests that are very rude, inconsiderate, and loud. The lobby and common areas are bustling with these types of guests 24/7. Hope the hotel can implement procedures to control these guests as they besmirch this otherwise amazing hotel. Would recommend for solo-travellers that want an affordable option, but would not recommend for families.