8.3
Very Good
From 769 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.6

Location

8.4

Service and Facilites

8.2

People often mention about Frank's Hotel
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Staff Friendliness (7)
Accessibility (6)
Room Space (6)
Bedroom (6)
Wifi (5)
Ambiance (5)
Surroundings (4)
Check-in/out Time (4)
Distance to City Center (3)
Activity Option (3)
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Traveler Reviews Frank's Hotel

Number of reviews per page
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40
Customer reviews
Raihan A. f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Good, but the Wi-Fi is not provided directly or placed in the room.
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1 people find it helpful
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The hotel is nice and clean, and it also prohibits smoking inside. So, it's a great place to stay if you don't like the smell of cigarettes.
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dirgahayu n.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
The location is close to the ITS campus, easy to find places to eat, the rooms are adequate and comfortable, the bathroom cleanliness should be improved. The shower is safe, hot and cold water is available, and you can check in early. It's worth the price.
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1 people find it helpful
Nurbaiti
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 21 week(s) ago
the room is comfortable, clean and quite spacious
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Nataniel D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
For that price, it's pretty good...it's just that the room has a lot of mosquitoes...😁
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U***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 26 week(s) ago
The staff was very helpful, and the room was quite comfortable. The water was flowing smoothly, and there were lots of delicious culinary options nearby. Thanks, Franks.
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A***T
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 29 week(s) ago
The atmosphere is cozy, calm mind and very peaceful, you can get a delicious breakfast too 🥰
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A***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Just a suggestion to pay more attention to the sanitation of the bathrooms and sinks, as some were not running smoothly (almost blocked), and the rooms still smelled of cigarettes (possibly from previous guests). However, the service was friendly and pleasant.
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1 people find it helpful
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Aulia N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 31 week(s) ago
Pretty good. Close to everywhere, lots of food around.
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1 people find it helpful
akhmad r. p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Thank you for your service, and please continue to maximize your service, always maintain the cleanliness of the room facilities.
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R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
Not bad.. It's already a decent standard for accommodation.
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m***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 45 week(s) ago
Staff is very friendly and very helpful! The best! Just for the cleanliness of the toilet, it needs to be improved again
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Y***k
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
Room, bathroom is very clean.
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B***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 47 week(s) ago
Everything is good, I like the cleanliness and neatness and it is very fulfilled, only the price is quite expensive for parents who are watching their children go to college. 300 thousand after clicking, the promo does not include VAT, when you want to order directly there is an additional 11% drastically increased. The price displayed from the beginning should have included VAT.
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1 people find it helpful
L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 79 week(s) ago
The room is quite spacious and clean, the service is friendly. Only the breakfast options are less interesting. Only fried rice is served, nothing else.
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Arianto H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 80 week(s) ago
I booked the hotel from the 17th-21st via the app when I checked in the staff was quite friendly as soon as I entered the room the room atmosphere was not very clean the sheets and floor of the room because there was still hair scattered on the floor also the bathroom towels and shower were not very supportive because the water from the shower came out small and uneven I only stayed one night even though I had paid in full for 4 nights the next morning I checked out even though the 3 nights were burnt and also the parking lot was very unsupportive narrow and difficult to park please pay attention to the hotel especially in terms of cleanliness.
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7 people find it helpful
Anne M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 81 week(s) ago
When I asked for the room to be cleaned, the staff immediately cleaned it well.
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Rega m. p. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 99 week(s) ago
It's really nice to have a spacious room, the important thing is that the AC is cold.
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Karillo D.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 128 week(s) ago
In this hotel, there is no wifi access, the AC is not cold.
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2 people find it helpful
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TIARA S. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 129 week(s) ago
Good service, it's just that there is no information regarding drinking bottles in the room. Is it free or paid. I only found out when I checked out that there were paid bottles of mineral water.
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4 people find it helpful
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