Dear Mr. Dyah, Aston Pasteur Bandung would like to inform you that we appreciate you taking the time to provide us with your feedback. We apologize for the inconvenience you experienced regarding the current state of the elevators, which are not functioning at full capacity, resulting in long waiting times and noise. This feedback is important to our management team, and we are working with our engineering team to thoroughly inspect, repair, and maintain the elevators to ensure the safety and comfort of all our guests. Thank you for your understanding and valuable feedback. We look forward to providing you with an even better experience in your future stay. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Bandung would like to express our gratitude for your positive review. We are delighted to hear that the friendliness of our staff, the cleanliness of your rooms, and the quality of our service contributed to your satisfaction during your stay. We hope our convenient location near the toll booth further enhances the comfort of our guests. Your compliments motivate our entire team to continuously strive for the best possible service. We look forward to welcoming you back to Aston Pasteur Bandung on your next visit. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Bandung Hotel would like to express our gratitude for your continued patronage over the years and for your valuable feedback. We are delighted to hear that the comfort of our rooms and the quality of our cuisine continue to provide you with a memorable stay. We apologize for the issue with the elevator. The safety and comfort of all our guests are our top priority. This feedback is taken very seriously by our management, and we are following up with the relevant teams to ensure that maintenance and improvements are carried out regularly and thoroughly. Thank you for your concern and valuable suggestions. We hope to continue improving the quality of our services and facilities to provide you with a safe and enjoyable stay in the future. We look forward to welcoming you back to Aston Pasteur Bandung Hotel once again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung Hotel

Dear Valued Guest, Warmest Greetings from Aston Pasteur Bandung, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your constructive comments regarding our breakfast menu. We sincerely apologize that the breakfast variety and taste did not fully meet your expectations. Your suggestion to offer more attractive and diverse menu selections ranging from Western, Asian, to Indonesian cuisines with daily menu rotation is well noted and highly appreciated. This feedback is very important for us and will be shared with our culinary team as part of our continuous improvement efforts. Please be assured that we are committed to enhancing the quality, variety, and overall dining experience for our guests to ensure a more enjoyable stay in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience on your next visit. Kind regards, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Mr. Jonah, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your review and kind wishes. We are delighted to hear that you were satisfied with the room we provided and were able to enjoy the mountain view. Your satisfaction and comfort are our top priority. Thank you for your trust. We hope this stay was a wonderful memory. We wish you good health and continued success. We look forward to welcoming you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Aston Pasteur Bandung would like to express our gratitude for choosing to stay with us at Aston Hotels and for your positive review. We are delighted to hear that your overall stay was a positive experience. We especially appreciate your feedback regarding the children's playground and smart TV at Aston Pasteur Bandung. This feedback is very important to us and we will take it into consideration for future improvements to our facilities. We hope that on your next stay, you will have an even more enjoyable and memorable experience with us, with even more comprehensive facilities. Thank you, and we look forward to welcoming you back to Aston Pasteur Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the limited availability of our passenger lifts, which resulted in longer waiting times during your stay. Please be assured that your feedback has been noted and shared with our management and engineering teams for evaluation and improvement, particularly to minimize such inconvenience in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back to Aston Pasteur Bandung with a more comfortable experience. Yours sincerely, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Valued Guest, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your kind review. We are delighted to hear that the check-in and check-out process was very quick, and that the spacious and clean rooms made your stay comfortable. This compliment motivates our entire team to continue striving to maintain the quality of our service and facilities. We look forward to welcoming you again at Aston Pasteur Hotel Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you for taking the time to share your review and experience staying in our Family Room. We appreciate your appreciation for the well-maintained room and the varied breakfast menu. However, we apologize for any inconvenience you experienced regarding the soundproofing of the room, particularly the lingering noise from Pasteur Road and the heavy traffic near the Pasteur intersection. We greatly appreciate this feedback and have noted it for our relevant team to use in improving guest comfort in the future. We look forward to welcoming you back to Aston Pasteur Bandung for an even better stay in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung respectfully submits your feedback. We apologize for the inconvenience you experienced due to the long elevator queues caused by limited elevator capacity. We greatly appreciate this feedback and have forwarded it to the relevant team for evaluation and improvement of our operations and guest comfort in the future. We sincerely hope to have the opportunity to welcome you back to Aston Pasteur Hotel Bandung for another memorable stay. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung would like to inform you that we appreciate your feedback regarding your stay. We sincerely apologize for any inconvenience you experienced during your stay. We deeply regret the extended wait time due to the elevator malfunction. This was not the standard of service our hotel expects. We will forward your feedback to our technical and management teams for consideration and future improvements. We are sorry for the inconvenience caused by the slippery bathroom surface and the insufficient cleanliness of the floor and walls, which affected your comfort and safety. We have informed our housekeeping team, who will conduct a thorough investigation and resolve the issue as soon as possible. We sincerely apologize for the inconvenience caused by our inability to fulfill your request for tableware rental, despite confirmation by telephone. We will do our best to prevent this from happening again. We will strive to improve our service team and respond to your requests promptly in the future. Finally, thank you for your feedback regarding the variety of our menu items. We will forward your feedback that the taste did not meet your expectations to our kitchen team, and we will endeavor to improve the quality of our food. We deeply regret that your valuable feedback is crucial to the continuous improvement of our hotel. We sincerely hope to welcome you again. We will continue to strive to maintain the high standards of Aston Pasteur Hotel and provide even better quality service and more comfortable accommodations for you. Leni Sandia, General Manager, Aston Pasteur Hotel

Dear Mr. Ermi, Sincerely, Aston Pasteur Bandung. Thank you for taking the time to share your valuable review and feedback. We appreciate you highlighting areas for our attention. We apologize for the inconvenience you experienced regarding highway noise due to the hotel's location on a main road, as well as the inadequate lighting and the difficulty in using the elevator's number display. We have noted this feedback and forwarded it to the relevant team for immediate evaluation and improvement to enhance guest comfort and safety. Furthermore, we are delighted to hear that you appreciated the quality of the breakfast, particularly the pastries, and the friendly service from all our staff. This compliment is a great motivator for our team to continue providing friendly and professional service. Thank you again for your valuable feedback. We look forward to welcoming you back to Aston Pasteur Bandung for a more comfortable and enjoyable stay. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you very much for your wonderful review and kind words. We are delighted to know that you enjoyed our convenient location, clean and comfortable hotel, hospitable service from our team, and the quality of our breakfast. Your appreciation is truly encouraging and serves as a great motivation for our entire team to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back on your next trip to Bandung. Yours sincerely, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Valued Guest, Warm greetings from Aston Pasteur Bandung. Thank you for sharing your positive feedback with us. We are pleased to know that you enjoyed your stay and appreciated our facilities, including the swimming pool, jacuzzi, and other amenities. Your kind words mean a great deal to us and motivate our team to continue providing the best possible service and comfort. We look forward to welcoming you back to Aston Pasteur Bandung in the near future. Yours sincerely, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung would like to inform you of our positive review and compliments. We are delighted to hear that the friendliness of our staff, adherence to standard operating procedures, and prompt assistance provided by our team have created a positive impression throughout your stay. We will pass on these compliments to our entire team to motivate us to continue providing the best and most professional service to all our guests. We hope to welcome you back to Aston Pasteur Hotel Bandung again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Aston Pasteur Hotel Bandung would like to inform you of our review. We greatly appreciate your trust in our team, especially the staff who promptly and efficiently handled your room change request due to the inconvenience you experienced. We are pleased to immediately provide you with a better room to ensure a more comfortable stay. We will pass on our gratitude to the entire team to inspire them to continue providing fast, efficient, and professional service. We look forward to welcoming you back to Aston Pasteur Hotel Bandung again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung