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8.5

Very Good

From 9,284 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Grand Whiz Poins Simatupang Jakarta

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Staff Friendliness (64)

Accessibility (58)

Bedroom (58)

Ambiance (57)

Bathroom (52)

Hotel Area (52)

Room Space (50)

Surroundings (47)

Check-in/out Time (42)

Distance to City Center (41)

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Traveler Reviews Grand Whiz Poins Simatupang Jakarta

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Customer reviews

H***t

9.6

/10

Reviewed 15 hour(s) ago

Overall ok and quiet place

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A***a

9.4

/10

Reviewed 6 day(s) ago

Friendly staff. Cozy and clean rooms. Satisfied with my stay at this hotel.

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A***a

Staycation

9.1

/10

Reviewed 1 week(s) ago

The hotel staff was friendly and helpful upon check in.

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i***d

10.0

/10

Reviewed 2 week(s) ago

The hotel is really worth it, even though it's an old hotel, it's still okay for a staycation, especially.

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Accommodation's Reply

20 Aug 2025

Dear Sir/Madam, Thank you for taking the time to rate our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and best regards, Muhammad Hafidz, General Manager.

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Y***i

Staycation

8.5

/10

Reviewed 2 week(s) ago

comfortable and strategic location, but yesterday I got a really small room compared to the last time I stayed, even though it was the same type

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Accommodation's Reply

14 Aug 2025

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P***o

Staycation

9.4

/10

Reviewed 3 week(s) ago

Good stay, worth it, good location, clean, staff friendly.

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Accommodation's Reply

14 Aug 2025

Dear Our Value Guest, Warmest greeting from Grand Whiz Poins Simatupang Jakarta. Thank you for your review, we are very pleased for your positive review. I would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very pleased that enjoyed your stay with us, and we have met your expectations in the quality service of our property. Best regards, Muhammad Hafidz. General Manager.

S***a

Medical

10.0

/10

Reviewed 3 week(s) ago

The staff is friendly.. Cleanliness is very good.. The food is delicious..

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Accommodation's Reply

12 Aug 2025

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Guest

Business

10.0

/10

Reviewed 4 week(s) ago

Location close to malls and public transportation

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Accommodation's Reply

08 Aug 2025

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Wawan D. C. D.

6.8

/10

Reviewed 4 week(s) ago

The receptionist is not very responsive

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Accommodation's Reply

01 Aug 2025

Dear Mr. Wawan, Thank you very much for your constructive feedback. We are very sorry about the unpleasant experience, as we have not achieved our main goal. Please be assured that we value your feedback for further improvement and pass it on to the relevant department. Once again, we apologize for the inconvenience and we hope you will give us the opportunity to return to us in the future. From all of us at Grand Whiz Poins Simatupang Jakarta, we look forward to welcoming you again. Thank you and warm regards, Muhammad Hafidz, General Manager.

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R***n

9.1

/10

Reviewed 5 week(s) ago

Easy access, convenient access to public transport, and comfortable hospitality from hotel employees, it's all good.

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Accommodation's Reply

01 Aug 2025

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Rosa L.

10.0

/10

Reviewed 5 week(s) ago

Absolutely loved it, comfortable for kids, spacious, and clean. I'll definitely be coming back often to stay with my family.

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Accommodation's Reply

31 Jul 2025

Dear Ms. Rosa, Thank you for taking the time to rate our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and best regards, Muhammad Hafidz, General Manager.

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A***l

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel staff were very friendly and helpful during check in, check out and friendly service throughout the stay.

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Accommodation's Reply

21 Jul 2025

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Zulkarnain S.

10.0

/10

Reviewed 6 week(s) ago

The best hotel inside the mall. Delicious breakfast with lots of choices. Friendly staff. The best, really.

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Accommodation's Reply

21 Jul 2025

Dear Mr. Zulkarnain, Thank you for taking the time to rate our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and best regards, Muhammad Hafidz, General Manager.

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S***a

Leisure

8.5

/10

Reviewed 6 week(s) ago

Thank God, I've had two short vacations here with my family. It's very welcoming, I always get a surprise Happy Holiday cake, the location is strategic, easy to get anywhere plus it's inside a mall, and of course the swimming pool is very spacious, the breakfast menu is complete.

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1 people find it helpful

Accommodation's Reply

18 Jul 2025

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N***a

8.5

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly, the service is fast and good.

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1 people find it helpful

Accommodation's Reply

14 Jul 2025

Dear Sir/Madam, Thank you very much for your constructive feedback. We are very sorry about the unpleasant experience, as we have not achieved our main goal. Please be assured that we value your feedback for further improvement and pass it on to the relevant department. Once again, we apologize for the inconvenience and we hope you will give us the opportunity to return to us in the future. From all of us at Grand Whiz Poins Simatupang Jakarta, we look forward to welcoming you again. Thank you and warm regards, Muhammad Hafidz, General Manager.

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Ginanjar

Staycation

9.4

/10

Reviewed 8 week(s) ago

I've stayed at GrandWhiz Hotel many times; the service is always friendly and the facilities are excellent. Booking a Super Double room immediately gives you a free upgrade to a Deluxe. While the mattress isn't soft enough, it's still comfortable. The room is large, so the kids can run around freely. The only caveats are the lack of hot water, the AC can't be adjusted (turn it off if it's cold), and the restaurant lacks a wide variety of food. Overall, GrandWhiz Hotel remains my choice for a staycation.

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Accommodation's Reply

14 Jul 2025

Dear Mr. Ginanjar, Thank you for taking the time to rate our hotel's services and facilities. We apologize for any inconvenience and hope you'll have the opportunity to return to us in the future. From all of us at Grand Whiz Poins Simatupang Jakarta, we look forward to welcoming you again. Thank you and warm regards, Muhammad Hafidz, General Manager.

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D***i

Staycation

9.3

/10

Reviewed 8 week(s) ago

4th time staying here, usually in a deluxe room and quite happy, the last time the superior room was less than satisfactory. Better to upgrade to deluxe. The best thing about Grandwhiz Lebak Bulus is the strategic location, above the mall, spacious kids pool with unlimited view and superrr breakfast, not inferior to a 5 star hotel. Unfortunately the pool was undergoing treatment on Monday when I stayed. Next time I won't take it on Monday. Thank you.

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2 people find it helpful

Accommodation's Reply

04 Jul 2025

Dear Sir/Madam, Thank you for taking the time to give us a good rating on our hotel services and facilities. We look forward to welcoming you back and staying again in the near future. Thank you and warm regards, Muhammad Hafidz. General Manager.

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RAHMAT H.

Staycation

9.4

/10

Reviewed 9 week(s) ago

favorite place since long ago for staycation alone or with partner.. best view can be obtained and service from receptions and other employees are very satisfying.. next time will come here again..

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Accommodation's Reply

04 Jul 2025

Dear Mr. Rahmat, Thank you for taking the time to give us a good rating on our hotel services and facilities. We look forward to welcoming you back and staying again in the near future. Thank you and warm regards, Muhammad Hafidz. General Manager.

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Gunawan

Staycation

9.4

/10

Reviewed 9 week(s) ago

Good location, good facility, and good vibes.

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Accommodation's Reply

30 Jun 2025

Dear Our Value Guest Mr. Gunawan, Warmest greeting from Grand Whiz Poins Simatupang Jakarta. Thank you for your review, we are very pleased for your positive review. I would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very pleased that enjoyed your stay with us, and we have met your expectations in the quality service of our property. Best regards, Muhammad Hafidz. General Manager.

D***i

Staycation

9.4

/10

Reviewed 9 week(s) ago

I really like the front desk lobby service, easy check in process even late night + good room upgrade deals, clean and super comfortable room, my wife loves it! Thank you very much Whiz Simatupang!

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Accommodation's Reply

02 Jul 2025

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