Dear Sir/Mdm,
Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to hear that the room size, housekeeping service, and water pressure did not meet your expectations, and we sincerely apologize for the inconvenience caused.
Please be assured that your comments regarding the bed linen change and bathroom water pressure have been shared with our housekeeping and maintenance teams for review and improvement. Guest comfort is very important to us, and we regret that we fell short during your stay.
We are, however, glad to know that you found our location convenient and close to the MRT station.
We truly appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again and provide a better experience in the future.
Kind regards,
Ryan Tan
Front Office Manager