Dear Valued Guest, Thank you for choosing ARYADUTA Kuta Bali as the destination for such a meaningful family celebration and for taking the time to share your heartfelt experience with us. We are truly honored that you entrusted us with your first visit to Bali, especially as you celebrated your 30th wedding anniversary and the birthdays of your children. It brings us immense joy to know that our team was able to contribute to creating such special memories for you and your family. Reading your review is incredibly rewarding. We are delighted that from your very first enquiry, through your arrival, and throughout your stay, our team was able to provide the warmth, attentiveness, and genuine hospitality that made you feel welcomed and cared for. Knowing that the airport transfer, smooth check-in, room upgrades, personalized anniversary and birthday surprises, and our WhatsApp assistance all contributed to a memorable stay is the greatest compliment we could receive. We are also pleased to know that the facilities and services we provide for our Muslim guests, including the Qibla direction in every room, bidet-equipped bathrooms, halal breakfast selections, and the nearby mosque, helped make your stay more comfortable. It is equally wonderful to hear that our buggy service to Pantai Jerman was appreciated by every generation of your family, from your youngest grandson to the older family members. Most importantly, thank you for recognizing the dedication of our Bell Team, Front Office, and Restaurant colleagues. Your kind words have been shared with our entire team, as they perfectly reflect the genuine hospitality we strive to deliver every day. It is truly inspiring to know that our people left the most lasting impression on your family. Your closing words resonate deeply with all of us: *"Hospitality isn't always about luxury — it's about making guests feel seen, valued, and at home."* This is exactly the experience we aspire to create for every guest who stays with us, and we are sincerely grateful that you felt this throughout your visit. Thank you once again for allowing ARYADUTA Kuta Bali to be part of such an important milestone in your family's journey. We look forward to the privilege of welcoming you and your loved ones back for many more memorable celebrations in the years to come. Warm regards, Ria Rajagukguk Front Office Manager

Dear Valued Guest, Thank you for choosing ARYADUTA Kuta Bali as your preferred hotel during your visit to Bali and for taking the time to share your valuable feedback. We sincerely appreciate your comments and regret to learn that certain aspects of your stay did not fully meet your expectations. Please accept our heartfelt apologies for the inconvenience you experienced. We are sorry to hear that our breakfast selection did not provide the variety you had anticipated for a hotel of our category. Your feedback has been shared with our Culinary team for review as we continuously evaluate and enhance our dining offerings to better meet the preferences of our guests. We also sincerely apologize for the inconsistenciesreplacing amenities. This certainly does not reflect the standards of service we strive to maintain. Please rest assured that your feedback has been shared with our Executive Housekeeper and the respective team to reinforce our room inspection procedures and ensure greater attention to detail moving forward. Thank you once again for bringing these matters to our attention. Your constructive feedback is invaluable in helping us improve our services and facilities. We truly hope to have the opportunity to welcome you back to ARYADUTA Kuta Bali and provide you with the seamless and exceptional experience you rightfully expect. For your next visit, we invite you to book directly through our official ARYADUTA website or contact us via WhatsApp to enjoy exclusive promotions, special offers, and attractive room and dining packages. Warm regards, Ria Rajagukguk Front Office Manager

Dear Valued Guest, Thank you for choosing Araya Duta Kuta Bali Hotel as your accommodation during your visit to Bali, and thank you for taking the time to share your valuable feedback. We greatly appreciate your comments and apologize for any aspects of your stay that did not meet your expectations. We regret that our breakfast menu lacked variety compared to five-star hotels. We have forwarded this feedback to our culinary team for consideration in improving the quality and variety of the food we serve to all our guests. Furthermore, we apologize for the inconsistencies in replenishing in-room amenities after housekeeping, such as the number of towels, toilet paper, and other supplies, which certainly did not reflect our service standards. We have forwarded your feedback to the management team and relevant staff to improve our room inspection process and ensure that each room is thoroughly prepared before guest arrival. Thank you again for sharing this feedback. Such comments are crucial in helping us improve the quality of service and amenities we provide. We hope to welcome you back to Araya Duta Kuta Bali Hotel on your next visit. Sincerely, Ria Rajagukguk, Front Office Manager

Dear Valued Guest, Thank you for choosing Araya Duta Kuta Bali as your accommodation and for taking the time to share your experience with us. We are delighted to hear that you appreciated the friendliness and responsiveness of our team during check-in, and that you were impressed with our spacious and clean room. Your compliments are a vital motivation for our entire team to continue providing the best possible service to all our guests. However, we apologize that the variety and taste of our breakfast menu did not fully meet your expectations. Thank you for your valuable feedback. We have forwarded your comments to our food and beverage team to be used in our evaluation process to improve the quality, variety, and taste of the food we serve to all our guests in the future. Thank you again for your compliments and suggestions. We greatly appreciate the opportunity to continuously improve the quality of our service and hope to welcome you back to Araya Duta Kuta Bali for an even better stay. Sincerely, Ria Rajakukkuk, Front Office Manager

Dear Ms./Mrs. Azi S, Thank you for choosing Aryaduta Kuta Bali and for taking the time to share your wonderful stay with us. We are delighted to receive such a positive review. It's wonderful to know you enjoyed your comfortable stay, from the complimentary room upgrade, the cleanliness and comfort of the room, to the amenities we provided. We are also happy to hear that the breakfast experience was very impressive, especially the food served at the noodle station. We would like to express our sincere gratitude to our culinary team, especially Chef Ernawati who was on duty at the time, for his dedication and commitment to providing the best possible dining experience for all guests. We also extend our special thanks for the compliments given to our reception and concierge team, especially Dodi. We are proud to know that the hospitality, courtesy, attentiveness, and service we provided created a warm and memorable impression that lasted until your departure to the airport. Such compliments are a vital inspiration for our entire team to strive for sincere, professional, and customer-focused service. We are pleased to know that you were well taken care of throughout your stay with us. Creating a warm, personalized, and memorable experience for all our guests is our ultimate goal at Aryaduta Kuta Bali. Thank you again for your trust and appreciation of Aryaduta Kuta Bali. We hope to welcome you back on your next stay and provide you with an even better and more memorable experience in the future. Sincerely, Rya Rajakukuk, Front Office Manager

Dear Ms. Putri, Thank you for choosing Araya Duta Kuta Bali as your accommodation and thank you for taking the time to share your experience with us. We are delighted to hear that our excellent location and proximity to Igusti Ngurah Rai International Airport made your onward journeys more convenient, both upon arrival in Bali and before your onward departures. We are also pleased to hear that you enjoyed our spacious, clean rooms and comfortable beds. Your compliments are a great motivation for our entire team to continue providing the best possible service and accommodation experience for all our guests. Thank you again for your trust and positive review. We hope to welcome you back to Araya Duta Kuta Bali for your next stay and provide you with another memorable experience. Sincerely, Ria Rajakukkuk, Front Office Manager