Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay with us. We are deeply saddened by the findings in the bathroom and the experience you had in informing our team. This was certainly not the standard of service we expect. We have taken your feedback seriously and will take action with the relevant team to ensure better management in the future, both in terms of room cleanliness and the quality of service for our guests. We also appreciate your feedback regarding the breakfast menu. We will forward your comments to the food team to be used in our evaluation to improve the quality of the food we serve. Once again, we apologize for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a better stay experience. Sincerely, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your experience and for choosing Aston Inn Batu for your third stay. We apologize for any inconvenience you may have experienced, particularly regarding your request to combine beds, which our team was unable to fulfill. We have been informed of this issue and will investigate further to improve our service. Regarding your request for a mountain view room, we understand your disappointment that this expectation could not be met. While we strive to accommodate all special requests from our guests, fulfillment is subject to room availability. We apologize if we were unable to provide a room with your desired view. Thank you for your honest review. Your feedback is invaluable in helping us improve our services. We look forward to welcoming you back to Aston Inn Batu and providing you with an even better experience on your next stay. Sincerely, Front Office Manager