Melia Kuala Lumpur

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Overall Ratings & Reviews Melia Kuala Lumpur

Traveloka (2,156)
Other sources (999)
8.7
Very Good
From 2,156 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about Melia Kuala Lumpur
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Staff Friendliness (76)
Distance to City Center (74)
Room Space (71)
Bedroom (64)
Surroundings (62)
Ambiance (62)
Accessibility (61)
Bathroom (59)
Hotel Area (51)
Wifi (44)
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Traveler Reviews Melia Kuala Lumpur

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Customer reviews
Gerryedy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 day(s) ago
The hotel staff is very friendly, access to the shopping center is very close.. Very impressive.
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J***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Very close to Imbi monorail station, in front of Berjaya Times Square, close to Jalan Alor and Pavilion and many more shopping area 🙏
1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you very much for your kind review and for giving us an 8.5 rating. We are delighted to hear that you enjoyed our convenient location near Imbi Monorail Station, Berjaya Times Square, Jalan Alor, Pavilion, and other shopping areas. We appreciate your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay. Warm regards, Meliá Kuala Lumpur Team
T***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Fast service, distance to BB center is very close
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Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you very much for your kind review and for giving us a 9.4 rating. We are delighted to hear that you enjoyed our quick service and convenient location close to the city center. We truly appreciate your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay. Warm regards, Meliá Kuala Lumpur Team
Verified Traveler
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
Very Slow Elevator Access...
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Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Meliá Kuala Lumpur. We sincerely apologize for the inconvenience caused by the slow lift access during your visit. Please be assured that your comments have been shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you back in the future and provide a seamless experience. Warm regards, Meliá Kuala Lumpur Team
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Very nice hotel. Near public transport and very comfortable.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you for sharing your lovely review following your stay with us from 22 to 23 November 2025. We are delighted to know that you found our hotel very nice, comfortable, and conveniently located near public transport. Your kind feedback is truly appreciated and serves as great encouragement to our team. Thank you once again for choosing Meliá Kuala Lumpur. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Jonathan L. E. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Stayed here recently and was very impressed with the service. Ms. Khanh at the front desk was exceptionally welcoming and professional. She processed my check-in quickly and kindly upgraded my room at no additional charge. Her warm attitude and attention to detail made the whole experience much better. Thank you, Ms. Khanh, for the wonderful service! I will definitely choose this hotel again when I have the opportunity to return.
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Accommodation's Reply
16 Dec 2025
Dear Jonathan L. E. W., Thank you very much for sharing your wonderful review following your stay with us from 10 to 11 December 2025. We are truly delighted to know that you were impressed with our service and that Ms. Khanh at the front desk made such a positive impact on your experience. Your kind recognition of her professionalism, efficiency, and warm hospitality will certainly be shared with her and the team, as it serves as great motivation for all of us. It is always our pleasure to exceed our guests’ expectations, and we are honored to know that you would choose to stay with us again. We very much look forward to welcoming you back to Meliá Kuala Lumpur in the near future.
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Last November, first time staying at Melia Kuala Lumpur Imbi for 4 nights. The location is very strategic. The hotel is located opposite Berjaya Times Square; it's only about 8 minutes' walk to Pavilion. The room was very nice and clean, with a nice view from my room. Special thanks to duty FO Supervisor Mr. Shan for upgrading my room to the best view and providing a special bed for my kid. I highly recommend this Melia Hotel and will come back again.
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1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed your first stay with us, our strategic location, clean and comfortable room, and the beautiful view. We are also pleased that Mr. Shan and our front office team could make your stay extra special with the room upgrade and special bed for your child. Your recommendation means a lot to us, and we look forward to welcoming you and your family back to Meliá Kuala Lumpur in the near future.
Azhani A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Back at The Level for the second time and it still didn’t disappoint. Loved every moment, even though it was only a one-night stay. Can’t wait to return!
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Accommodation's Reply
12 Dec 2025
Dear Azhani, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are thrilled to hear that your second stay at The Level was just as enjoyable as the first. It is always a pleasure to welcome back returning guests, and we look forward to making your next visit just as memorable. We can’t wait to welcome you back to Meliá Kuala Lumpur!
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The experience was amazing. Got a chance to upgrade to the level and the services was great. We got early check in at 11 and don't forget for the level there's a separate lounge on M2 floor. The view was beautiful at night, with giant window staring at the twin tower. For the level there is also complimentary afternoon tea.
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Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay, the Level upgrade, early check-in, the M2 lounge, beautiful night view of the Twin Towers, and the complimentary afternoon tea. It is wonderful to know that our services contributed to a memorable experience. We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay.
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel location is good, near to the monorail, surrounded by many malls, the staff are really nice and helpful. We'll stay at this hotel on future visits. Recommended hotel.
1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our central location, convenient access to the monorail, nearby malls, and the friendly and helpful service provided by our staff. Your kind recommendation means a lot to us. We look forward to welcoming you back to Meliá Kuala Lumpur on your future visits.
I***I
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Best hotel in the area, close to Bukit Bintang and train station!
1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near Bukit Bintang and the train station, and that your stay with us was a positive experience. We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay.
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Nasripa O.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, pleasant environment, lots of food, easy public access 👍🏽🥰
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Ms. Nasripa O., Warm greetings from Melia Kuala Lumpur. Thank you very much for your excellent rating and comments. We are delighted to hear that you were impressed by our friendly staff, pleasant atmosphere, delicious food and easy public accessibility during your business stay. We sincerely appreciate your kind words and look forward to welcoming you back to Melia Kuala Lumpur for another memorable experience. Dear Ms. Nasripa O., Warm greetings from Melia Kuala Lumpur. Thank you very much for your excellent rating and comments. We are delighted to hear that you were impressed by our friendly staff, pleasant atmosphere, delicious food and easy public accessibility during your business stay. We sincerely appreciate your kind words and look forward to welcoming you back to Melia Kuala Lumpur for another memorable experience.
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Nasripa O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Third time staying here, the staff are very friendly, the room is spacious and clean, 10 minutes walk to the pavilion, I will stay here again 👍🏽
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Ms. Nasripa O., Sincerely from Melia Kuala Lumpur, Thank you very much for the perfect rating and sharing your feedback. We are very pleased to know that this is your third stay with us and that you are impressed by our friendly staff, spacious and clean rooms and convenient location near the Pavilions. Your honesty and kind words mean a lot to us and we look forward to welcoming you back to Melia Kuala Lumpur for a pleasant stay. Dear Ms. Nasripa O., Sincerely from Melia Kuala Lumpur, Thank you very much for the perfect rating and sharing your feedback. We are very pleased to know that this is your third stay with us and that you are impressed by our friendly staff, spacious and clean rooms and convenient location near the Pavilions. Your honesty and kind words mean a lot to us and we look forward to welcoming you back to Melia Kuala Lumpur for a pleasant stay.
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Great location, super strategic, near MRT station, opposite Berjaya Times Square
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Warm greetings from Melia Kuala Lumpur. Thank you for your review and excellent rating. We are delighted that you enjoyed our convenient location, close to the MRT station and opposite Berjaya Times Square. We appreciate your warm feedback and look forward to welcoming you back to Melia Kuala Lumpur for a pleasant stay.
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J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
MELIA Bukit Bintang Hotel is highly recommended. Large, clean, comfortable rooms. Close to ALOR Food Street. Close to Sungai Wang shopping area. Close to KLCC Tower. Great location. By the way, when checking in, the receptionist asked for RM10, saying it was for tourist tax. There was no receipt. Overall, the hotel was very nice.
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Accommodation's Reply
24 Nov 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur! Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your spacious, clean, and comfortable room, as well as our convenient location near Alor Food Street, Sungai Wang shopping area, and KLCC Tower. Please be informed that the tourism tax is compulsory for all tourists as required by government law. We sincerely apologize if this was not clearly communicated during check-in, and we will ensure proper receipt issuance and clearer information for our guests in the future. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back to Meliá Kuala Lumpur for another excellent stay.
p***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I had a wonderful stay at Hotel Melia Kuala Lumpur. The room was very spacious, incredibly clean, and beautifully designed, I really loved the interior. The staff were extremely friendly, especially Khanh, who was very helpful during my check-in and made the experience even better. The location is also excellent, convenient, central, and perfect for getting around. Overall, a very comfortable and enjoyable stay. Highly recommended!
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Accommodation's Reply
24 Nov 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur! Thank you very much for sharing your wonderful feedback. We are thrilled to hear that you enjoyed your spacious, clean, and beautifully designed room, as well as our central and convenient location. We are especially pleased that Khanh made your check-in experience even better — your kind words will be shared with him and our team. It is always rewarding to know that our guests had a very comfortable and enjoyable stay. We truly appreciate your recommendation and look forward to welcoming you back to Meliá Kuala Lumpur for another memorable experience.
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very good location.. Walking distance to all malls and eateries.. Affordable pricing.. Will stay there again in KL.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warm greetings from Meliá Kuala Lumpur. Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location within walking distance to malls and eateries, as well as our affordable pricing. It is especially gratifying to know that you plan to stay with us again during your future visits to Kuala Lumpur. We look forward to welcoming you back for another enjoyable stay.
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Checking in at 11:30 PM, we received a free room upgrade. The location is right next to the monorail, making it easy to get everywhere. There are many malls nearby.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warm regards from Melia Kuala Lumpur Thank you very much for your wonderful review. We are delighted that you enjoyed our complimentary room upgrade and that our convenient location near the monorail made it easy to explore the city. We are also delighted that you enjoyed the nearby shopping options. We look forward to welcoming you back for a relaxing stay. - Dear Valued Guest, Warm regards from Melia Kuala Lumpur Thank you very much for your wonderful review. We are delighted that you enjoyed our complimentary room upgrade and that our convenient location near the monorail made it easy to explore the city. We are also delighted that you enjoyed the nearby shopping options. We look forward to welcoming you back for a relaxing stay.
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
the staff didn’t look for my request from Traveloka. Breakfast food didnt have much variety and taste just ok.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for taking the time to share your feedback. We sincerely apologize that your preference request from Traveloka could not be accommodated. Please note that all requests are subject to availability upon your arrival at the hotel, and during periods of high occupancy, it may not always be possible to fulfill every request. We also appreciate your feedback regarding breakfast. Your comments have been shared with our team for review as we continuously strive to improve our offerings. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.
I***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Excellent Stay in the Heart of Kuala Lumpur! Meliá KL exceeded my expectations—perfect location right across from Berjaya Times Square and just steps away from Bukit Bintang and Imbi Monorail Station. The room was clean, spacious, and comfortable, with a great city view. The staff were very friendly and attentive, making the stay even more pleasant. Breakfast had a wide selection of local and international dishes, all delicious. Truly a great choice for both leisure and business travelers—I’ll definitely stay here again!
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warm greetings from Meliá Kuala Lumpur. Thank you very much for your wonderful review and for sharing your detailed feedback. We are thrilled to know that your stay exceeded expectations and that you enjoyed our prime location, comfortable and spacious room with city views, as well as the wide selection at breakfast. We are especially pleased to hear your kind words about our friendly and attentive team. Your feedback is truly motivating and will be shared with the entire team. We look forward to welcoming you back for another memorable stay in the heart of Kuala Lumpur.
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