Overall Ratings & Reviews New Road Hotel

Me and my husband stayed for 1-night in the hot tub room 402. The room is very small and basic but has everything you need. The hot tub on the roof was over lovely however, the best view is covered by a large grey panel. The hot tub didn’t all work, which I would have expected for the price we paid for the room for 1-night. Check-in was easy and the staff were very friendly and helpful. As a stay for one-night it was great but not for any longer.

not sure why the toilet is in the shower but the water overflowed into the room...doesnt make sense.

We are so glad we stayed at the New Road Hotel in Whitechapel. The hotel was conveniently located between two subway stations. Our terrace room was comfortable and clean. The area around the hotel is so interesting and we are glad we got to explore it.

Enjoyed the stay and the staff were great.

It was a great stay. Definitely will book again

Great fit out, although some issues with the bathroom setup. The staff while sort of friendly need a lot more training in the basics of hospitality, the breakfast offering needs work. The location in Whitechapel for those not familiar with it is an interesting area that is quite stark when you arrive at Whitechapel station. The amenities in Whitechapel especially the supermarkets leave a lot to be desired, but a short distance away about 1km is Shoreditch/Algate which has some of London best up and coming restaurants.

Great value, super engaging staff. Highly recommended.

Room was great, staff friendly but it was very loud at night. I chose the room as it said it was soundproofed but the window is not soundproofed so we didn’t sleep well because of the noises of traffic, sirens and people outside.

Modern, quirky hotel well connected with tube station a short walk away.

It's a good experience overall. The staff are excellent, the location is great, the rooms are well designed and the integral shower and facilities are very modern and efficient. On the downside the bedrooms are two warm and there are no tea/coffee making facilities altho there are free coffee and tea machines on each floor. The in house restaurant is ok altho I find the menu too limited and most options very expensive as are the drinks at the bar. The room cost are very variable and most weeks it is too costly for me to stay on my limited budget so I opt for a Travelodge instead. Overall tho well deserving of 4+ stars.

The New Road is a great little hotel in a good location, about a 5 minute walk from Whitechapel tube station, which connects to the Elizabeth Line. The area itself is a rich multicultural part of the city with many different types of restaurants, including Ethiopian, Persian and Bangladeshi. It's also only a short walk (20 mins) to Spitalfields market and Brick Lane, where you can get an evening wider range of food. The room I stayed in, a Warehouse K, was small, but clean and very comfy. The air con was great and the windows opened too. The room facing the back was quiet and we slept well. The bar was good, and the two for £15 on cocktails was a good deal. We didn't eat there so can't comment on food. The downsides are the room amenities. There are 3 hangers for clothes and that's all. There are no shelves or drawers, so we lived out of our suitcases for two days. There's no kettle, and the free tea and coffee available on each floor in a games room or Library area is pretty awful stuff from a machine. Finally, the staff. While they work hard, they're just not that friendly and welcoming. I felt like I was an inconvenience on more than one occasion! That said, this wouldn't deter me as the positives, especially if the hotel is at a good price, far outweigh the negatives.

Modern, comfortable and clean. Staff training needed especially on reception. Hardly warm and attentive. When delivery man is more important than client checking in, you know you have a problem. Interaction was indifferent. Restaurant served hot tasty food but spoiled by overly loud waiting staff jabbering on about their social lives.

I don't usually stay in the Whitechapel area but I thought I'd give it a try. I love the modern feel and yet staying true to the roots of the former textile factory. Great staff and service. Love the Yoga rooftop facility - plus each floor has coffee machines. I'll definitely stay again.

What I’ve liked most are the kind, helpful staff. Our roomis clean & comfortable. Breakfast was good.

Nice boutique hotel in vibrant local neighborhood. I would definitely stay here again

The hotel itself was lovely, as were the staff however the rooms are extremely poorly sound insulated from not only other rooms but the outside too. It was noisy… Constantly. All day, all night. And a road cleaner comes at 1am every day and it sounds like you’re going to be abducted by aliens.

Pretty good

Pretty good

I stayed 3 night ( Sun-Wed ) In Warehouse K was nice and quite a bit cold one night but there was a electric radiator in the room so that solved the problem. Very friendly reception staff specially Olena who checked me in and checked me out , also stored my luggage after the check out as I needed a bit more time to see the Tower Bridge. The area is also perfect you have busses that i recommend rather then going underground , for the views , and 10 min walk to centre, I recommend you take it early in the morning as traffic will get really busy or walk its not far. See you guys soon.

Good stay as always.