New Road Hotel

Clean room , friendly reception staff

Room and amenities were superb

I cannot express enough how much I hated my stay here. I have no idea how this place gets a 4+ star review or how it is considered a 4-star hotel. It is on a very loud and dirty street, no parking, loud restaurant and beyond poorly designed tiny rooms. The WORST part was the bathroom / shower. The shower is the bathroom with no barrier, so the entire bathroom is wet - ALL of it. I had standing water for 2 days from 1 shower. It doesn't dry because the light has to be on and it's glass enclosed. And they have the door key gives you power thing so the fan can't run while you are gone. There was mold everywhere. And to add insult, they don't even give you a bottle of water in your room. You have to buy it from a vending machine. For what they charge a night this should all be criminal. I've stayed at hostels with shared bathrooms that felt were nicer and felt safer than this hellhole.

Clean room, great location, staff very friendly

While the room was lovely - clean and wonderful, and the front desk staff were amazing - the breakfast was utterly bonkers. We came down at around 9:30 on Saturday - a time when I would expect Breakfast service to be in full swing. There were maybe twenty-twentfive covers and two members of staff on. Whilst both members of staff were curteous, there was a brusqueness to their service that, on its own, would have been fine - but coupled with no coffee left in the filter machine, no clean mugs, three sad pastries, and warm apple juice on a sad little trestle table in the corner of the restaurant it left a distinctly sour taste in my mouth. Look, I get it. No one wants to be at work on a sad saturday morning in december, but having to ask for cutlery multiple times, and a glass for the blood temp apple juice felt a stretch too far, to be honest. I've had better breakfasts in road side Ibises. So the be in a Breakfast restaurant of a hotel that's supposedly Marco Pierre White - I think that's lowkey embarassino. All I really wanted was a cup of coffee, a hot one. I wanted some oat milk, and a pastry - and I think the mini bake in the oven pastries from Lidl on offer are also a bit embarassing too. Additionally, the wait staff were pretty glacial - which, for a resto with like 25 people in it, most of whom are serving themselves, seems a bit rich!

Clean room with quality materials used. Staff were always friendly and helpful. Shower and bath was decent with good pressure. The icky bad thing for me was no tea/coffee in room, you need to walk out around the corner and back to your room.

I stayed in a Warehouse X room. Was a beaufiful modern hotel. Room was clean and bed was huge and comfortable. Lovely shower and toiletries. The blackbout blinds worked well and room was quiet. Would definitely return when in Lonfdon.

Room nice, staff lovely and helpful, not the best area, it is close to central London but it is quite rough. Came back later one evening and it was a bit of a scary walk back from the tube

Very cool hotel for the price, very conveniently located for Shoreditch and Brick Lane, and so close to the Elizabeth Line that it’s a great jumping off point for all of London. Very friendly and helpful staff too, will definitely stay again.

very bad

Amazing! Great service. A********

I booked a loft room thinking it was better than a standard room from the description and photos. When we arrived the room was a corner room, you could only get into the bed from one side and there as little space. I complained at reception immediately and was told we could move rooms the next night. The rain was

The hotel was lovely, we loved the quirky warehouse style! The food was really good and the staff were super friendly and helpful. Nice room, but not sound proof so bring ear plugs if noise from the busy street bothers you.

Hotel is amazing close to the tube. Area around is just OK

We had a wonderful stay! The breakfast was good, the location is convenient for the tube and the hotel itself was clean and quiet. Definitely recommend!

This was a beautiful and comfortable hotel. The bed was a dream, so soft. It’s very close to trendy shopping and dining. Our shower had a maintenance issue the first night and it was dealt with immediately by the very attentive staff.

Nice hotel in busy area

Lovely hotel, warm, cosy, clean and all you would expect. Staff were helpful, breakfast was fabulous and the drinks were not extortionate. Recommended

The room was nice and clean, and really nice products (shampoo/shower gel) The shower was a wet room with the toilet as well, which made it a tad uncomfortable after having the shower, it didn’t drain away very quickly, as I found out in socks. The staff were super friendly and helpful and the location is great, awesome local market round the corner, which lots of various Asian food, which smelt unbelievable walking through, arguably, walking around the area was the safest I’ve felt in London, it wasn’t until we were on the tube, and across from the people attending the right wing march, that we fled uncomfortable. Go figure. Anyway I’d absolutely a stay here, the only gripe was the wet room, but there really isn’t much they can do about that :)

Loved it & especially the rooftop