Service was great (even provided a complimentary loaner umbrella when it rained! Did not expect that). The room itself was alright, wanted a more traditionally Japanese style room and got that. But the biggest complaint was the bathroom being separated from the room.
It was a weird setup having a sliding door (no lock) leading to a hallway, where the bathroom was a separate door from the room, where only the room had a card key. The bathroom was supposedly intentionally only for the room occupant to use, but there was nothing preventing someone else using it, or taking items left in there. Nothing happened thankfully, but I didn't feel safe leaving my toiletries in the separate bathroom, since it's only a traditional lock for when you're occupying that room.
Room was also too warm for winter. Luckily I could turn off the thermostat so that was a negligable issue. The shared area was also very nice if I wanted to hang out there, or on the rooftop patio and appreciated both of those. But the separate bathroom setup is the biggest reason bringing my rating down.
