Overall Ratings & Reviews The Garrison

Friendly staff. Nice room.

If you reserve a suite, it doesn’t mention that it’s in a separate building and there is no elevator. You have to walk, drag your bags behind the main building on pavement that has potholes and carry your bags up 1 or 2 flights depending what floor you are on. They will help you if you ask. My sister-in-laws room in the main building, (which was less money), had breakfast included. My suite did not. Hotels.com says you can get a “to-go” breakfast for £10. They told me they never heard of this and would not honor it. The regular breakfast cost £17.50 per person. I must say it was an excellent breakfast. Both rooms stated that they had king size beds. The room in the main building had a “super-king” and my suite had a “king”. The “super-king” is a regular king size bed in the US and the “king” is a queen size in the US. When mentioning all of these discrepancies to the employees at reception, not one of them offered an apology or claimed any responsibility. When I asked to speak to the manager, they didn’t offer to alert them and instead said they would mention the problems. They did give us one complimentary breakfast for two. When checking out, I told them the microwave didn’t work in my room. The very rude employee said “you have to pull it out from the wall and check the back”. Really!! No apology?! How am I supposed to know this?? Put a sign up then! The hotel had some good amenities including, free drinks and snacks in the room and specialized coffees in the restaurant.

The apartment was nice and it was easy to get places. Note that you are not in the hotel and do not have hotel amenities. This is fine, I just did not realize it when booking.

Great location, easy walk to all things Fort William! Would definitely stay there the next time we are in Fort William!

Not worth the price, very small room and very expensive. Decoration was tired with many marks and worn out furnishings.

This hotel was right in town. Staff were very friendly and helpful. Room was comfortable and very roomy. Would recommend Garrison.

The hotel is a block away from the official end of the Westhighland Way trail and offers clean sheets, hot showers and amazing breakfasts! The staff was great, the facility new and clean, the beds comfortable. The hotel is very dog friendly. I have allergies to dogs and am sometimes super allergic in hotel rooms were pets have been but was fine sleeping one night with the window open.

Friendly staff and clean room. It is next to the main street in town with a variety of restaurant nearby.

Some staff members were friendly and helpful, others not so much. Modern and comfortable. Good location.

Don’t judge a book by its cover. Looks a little like an office block from outside. The interior though was modern and very well appointed. The staff could not be more helpful ans the breakfast was excellent.

Great property! Had a great time and stunning surrounding areas. Staff was great and the rooms were comfortable and clean. I enjoyed my morning coffee with a short walk to the Loch. Quiet and great for kids. Only complaint is that the parking lot is tight and we had to back up a few times to get through the alley…and that is a very small complaint. Great home base to explore the Highlands. Very convenient location for outdoor adventures as well as exploring Fort William.

Very nice, clean and mary adequately sized rooms, a gracious staff.

Hotel is fine, but it's not that nice from the outside. Basically a big parking lot with street lights on all the time. It's also not that central. Fort William is not the nicest town, but we were finishing the West Highland Way walk so we had no choice but to spend the night there. The hotel was good enough.

Hotel is very good but the rooms are tiiiiny. It’s fine if you’re traveling alone but when there’s two people in one room, it’s very tight and there’s no place to put your suitcase, clothes etc. Breakfast is also very good if a bit overpriced.

Good location. Close high street but quiet. Use wonderful liquid soap and lotion. It should have 5 stars. However, I found there is mould in the electrical kettle and stained towels, so I deducted 1 star out of 5.

It was a little difficult for us to find, but once we did, we checked in without issue. I knew ahead of time there was no elevator, but there were several flights of exterior stairs. We had an odd back door that opened to a straight drop down and view of a wall. Parking was very easy on site. Definitely walkable with places to eat and shop!

Lovely staff! Clean and lovely food

Very nice place

We stayed in one of the suites and it was very spacious. However there are no elevators in the back so we had to carry our luggage up stairs.

Staff are very helpful and friendly, the hotel is in a handy location and is warm and comfortable although the rooms are not very big. Perhaps someone could explain the huge hand prints on the tiles above the WC?