eL Hotel Jakarta

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Overall Ratings & Reviews eL Hotel Jakarta

Traveloka (12,430)
Other sources (299)
8.3
Very Good
From 12,430 reviews
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Cleanliness

8.5

Room Comfort

8.3

Meal

8.2

Location

8.5

Service and Facilites

8.3

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Staff Friendliness (233)
Bedroom (228)
Ambiance (208)
Taste (206)
Room Space (201)
Accessibility (198)
Bathroom (196)
Variety (196)
Family Friendly (186)
Hotel Area (184)
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Traveler Reviews eL Hotel Jakarta

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20
40
Customer reviews
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Yudi S.
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5.7
/10
Reviewed 3 day(s) ago
I stayed for 4 days in a family room. The bed was terrible. The bed is old and not properly balanced. I hurt my back so bad. The AC is leaking. We reported it and the problem is still there. Breakfast was so-so. Corridor smell. The staff's service was excellent.
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M***a
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Staycation
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9.4
/10
Reviewed 3 day(s) ago
The hotel staff is friendly, the breakfast menu has a varied selection.
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T***A
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Leisure
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9.7
/10
Reviewed 4 day(s) ago
The hotel was nice and clean. The staff were friendly. However, the breakfast was just so-so, nothing special. Other than that, everything was fine.
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F***y
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Transit
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8.8
/10
Reviewed 4 day(s) ago
My husband and children enjoyed staying here.
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I***S
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8.8
/10
Reviewed 6 day(s) ago
Good stay totality, staff is friendly.
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S***a
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Leisure
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9.1
/10
Reviewed 1 week(s) ago
Ran out of soap, shampoo, bathroom roll, enough only for one person instead of four (we paid for 2 bedrooms). Bed light not working, bedroom chair so thin I almost fell.
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A***M
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Business
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10.0
/10
Reviewed 1 week(s) ago
Comfortable, clean, and friendly service.
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Andi
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Staycation
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9.7
/10
Reviewed 1 week(s) ago
Please turn down the volume so it doesn't come out. The rest is all thumbs up...
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+5
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T***f
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Business
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6.9
/10
Reviewed 1 week(s) ago
The spray is not clean and feels itchy.
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Shafira N. L.
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5.0
/10
Reviewed 1 week(s) ago
The bathroom lacks a bidet, and the showerhead is fixed overhead and can't be lowered. It's not very kid-friendly. All the restrooms in the hotel also lack bidets. Breakfast is often spicy, but only eggs and soup are non-spicy.
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Verified Traveler
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9.0
/10
Reviewed 1 week(s) ago
The kids' favorite is the swimming pool. The room needs more lighting, as it tends to be dim.
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M***a
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Staycation
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9.1
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean, the breakfast is varied, the gym facilities are usable, just need to upgrade the equipment.
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J***a
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10.0
/10
Reviewed 3 week(s) ago
Been here lots of times & always good! 👌
1 people find it helpful
D***n
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Business
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9.4
/10
Reviewed 3 week(s) ago
I am a regular here since 2022. Let my stars speak for themselves.
1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your continued trust and loyalty since 2022. Your consistent support means a great deal to us, and we are truly honored to have welcomed you back time and time again. Your stars speak volumes, and we sincerely appreciate your confidence in our team and services. We remain committed to providing a comfortable and memorable experience on every visit. We look forward to welcoming you back again soon. Warm Regards, Team éL Hotel Jakarta
J***y
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8.5
/10
Reviewed 4 week(s) ago
The hotel's location is very strategic. The hotel is comfortable, and the staff is very friendly and helpful. I will definitely stay here again in the future.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at él hotel Jakarta. We are delighted to hear that you enjoyed our excellent location, comfortable stay, and the friendliness and assistance our team provided. Such positive reviews motivate us to continue providing the best service to all our guests. We appreciate your trust and sincerely hope to welcome you back to él hotel Jakarta in the future. Sincerely, The él hotel Jakarta Team
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V***a
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The other room also provided a pleasant stay. The service was excellent, especially from Ka Lintang at the front office, who was friendly, responsive, and helpful throughout our stay. The check-in process was comfortable, and the service truly made guests feel cared for. The room was also clean, comfortable, and fragrant, making it perfect for a peaceful rest. Overall, I'm satisfied with the service and hospitality from EL Hotel ❤️
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear valued guest, thank you for your kind and positive feedback. We are very happy to hear that you had another enjoyable time at our hotel. We are also delighted to hear that you were satisfied with the service provided by Mr. Lintang at the front desk. Our friendly and passionate staff are dedicated to providing the best service, striving to ensure that every guest has a comfortable and satisfying stay from check-in throughout their entire visit. It is also a great pleasure that the cleanliness of the rooms, amenities, and the space met your expectations for a relaxing rest. Your valuable feedback motivates all our staff to provide the best service and hospitality. Thank you for trusting and choosing El Hotel Jakarta. We look forward to seeing you again on your next visit. Sincerely, The Staff of El Hotel Jakarta
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V***a
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
⭐⭐⭐⭐⭐ Staying at EL Hotel was a very pleasant experience. The service was excellent, especially from Ka Lintang at the front office who was friendly, helpful, and provided the best service during check-in and when needed assistance. The room was also very clean, fragrant, and comfortable to rest in. However, a little input for the restaurant area during breakfast because it looked quite hectic. Some of the food was out of stock and the refill took quite a long time. In addition, the bowl for porridge was also out of stock and had not been immediately checked for refills. Hopefully in the future it can be given more attention so that the stay experience is even more perfect. Overall, the stay experience remains satisfying with excellent staff service. Hopefully in the future the quality of service in the restaurant area can be further improved so that the guest experience is even more perfect.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at El Jakarta Hotel and for giving us an excellent rating. We are delighted to hear that you were satisfied with the comfort of your room and the service from Ms. Lintang at the reception desk. We will forward your compliments to the relevant staff to express our gratitude for their dedication to providing the best service to all guests. Furthermore, we appreciate your feedback regarding the breakfast at the restaurant. We apologize for the inconvenience, particularly the long wait for food replenishment and the occasional shortage of cutlery. This feedback is very valuable and we have forwarded it to the relevant team for consideration and evaluation to improve the quality of our service in the future. We appreciate your trust and are pleased to know that your overall stay was satisfactory. We hope to welcome you back to El Jakarta Hotel again and provide you with an even better experience next time. Sincerely, The El Jakarta Hotel Team
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d***n
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8.8
/10
Reviewed 5 week(s) ago
Friendly service and clean. The only downside is the divan bed.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for choosing El Jakarta Hotel and for taking the time to share your review of your stay. We are delighted to hear that you were impressed with our friendly service and cleanliness. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue providing the best service. We also appreciate your feedback regarding the sofa bed. This suggestion is invaluable to us and will be used in our evaluation process to improve the quality of our facilities and guest comfort in the future. We hope to welcome you back to El Jakarta Hotel again in the future. Sincerely, The El Jakarta Hotel Team
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A***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
We hope the service continues to improve to become even better. Thanks.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your review and support of El Jakarta Hotel. We greatly appreciate your compliments and suggestions. Such feedback is a great encouragement to our entire team in improving the quality of our service and providing a better stay experience for all our guests. We are committed to continuous improvement and development to deliver the best service every time you visit. Thank you for your trust. We hope to welcome you back to El Jakarta Hotel soon. Sincerely, The El Jakarta Hotel Team
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arizky v.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
This staycation at this hotel was even better than the previous one. I've stayed here three times, and yesterday was even better than the previous one. The breakfast was varied, delicious, and had bolder flavors. The room was tidy, the air conditioning was cool, the bathroom was clean, and the pool and surrounding area were clean. Thank you to the entire management of EL Hotel Kelapa Gading.
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Accommodation's Reply
03 Jun 2026
Dear Mr. Arizki, Thank you for choosing El Jakarta Hotel once again for your stay and thank you for taking the time to write this positive review. We are delighted to hear that your stay this time was even better than previous ones. We are pleased to see improvements that loyal guests like you can experience firsthand. Your compliments regarding the variety and taste of the breakfast, the cleanliness of the room, the comfort of the air conditioning, the cleanliness of the bathroom, and the pool area will be shared with our entire team. Such positive feedback encourages us to maintain and further improve the quality of our services and facilities. Thank you for your trust in us throughout your three previous stays. We hope to welcome you back again for an even more memorable stay in the future. Sincerely, The El Jakarta Hotel Team
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Number of reviews per page
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