The ZHM Premiere Padang

Explore The ZHM Premiere Padang
8.6
Very Good
From 9,103 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about The ZHM Premiere Padang
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Staff Friendliness (110)
Ambiance (105)
Variety (105)
Distance to City Center (102)
Bedroom (102)
Hotel Area (102)
Bathroom (98)
Taste (94)
Accessibility (90)
Family Friendly (85)
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Traveler Reviews The ZHM Premiere Padang

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Customer reviews
v***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
One of the most comfortable hotels in Padang. Clean, tidy, and aesthetically pleasing.
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Accommodation's Reply
19 Jun 2026
Dear Ms./Mrs. V*y, Sincerely, The zhm Premiere Hotel Padang. Thank you for your positive rating and review. We are delighted to know that you consider The zhm Premiere Hotel Padang one of the most comfortable hotels in Padang. We greatly appreciate your comments regarding the cleanliness, orderliness, and beauty of the hotel. We are committed to maintaining the quality of our facilities and services to ensure all guests enjoy a comfortable and memorable stay. Thank you also for sharing photos from your stay. We are pleased to know that you and your family enjoyed your time with us. We hope to welcome you back on your next visit to The zhm Premiere Hotel Padang. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Clean and fragrant, quiet, and I really enjoyed my stay at zhm.
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Accommodation's Reply
13 Jun 2026
Dear G*t, this is the warmest greeting from zhm Premier Padang Hotel. We sincerely thank you for your excellent rating and positive feedback. We are very pleased to hear that you felt comfortable during your stay and were satisfied with the hotel's clean, fragrant, and peaceful atmosphere. We are also happy to hear that you enjoyed your stay at zhm Premier Padang Hotel. Such compliments motivate all our staff to provide the best service and offer unforgettable experiences to every guest. We look forward to seeing you again on your next visit. Thank you. Surni Yanti, General Manager, zhm Premier Padang Hotel
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W***N
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The beast, all mantap, okay, best, and keren.
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Accommodation's Reply
15 Jun 2026
Dear Mr. W*N, Sincerely yours from zhm Premiere Hotel Padang. Thank you for your review and rating. We are delighted to hear that your stay with us was pleasant and left a positive impression. Such feedback is an encouragement to our entire team in providing the best service, comfortable facilities, and a pleasant stay for all guests. We hope to welcome you back on your next visit to zhm Premiere Hotel Padang. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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Mamik W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
ZHM is the best hotel! The rooms are very spacious, very clean, the food is varied and delicious. Very easy access to everywhere. Most importantly, it's close to the Nurul Iman Grand Mosque and Ayu's cake shop 💙
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1 people find it helpful
Accommodation's Reply
29 May 2026
Dear Mr. Mamik W., From The ZHM Premiere Hotel Padang, we respectfully thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed the spacious and clean rooms, the variety of food, and the convenient location to our hotel. We are also pleased to know that our hotel is situated near various tourist attractions, including the Grand Mosque and souvenir shops, which added to your convenience during your visit to Padang. Your compliments motivate our entire team to strive for the best service and accommodation for all our guests. We hope to welcome you back to The ZHM Premiere Hotel Padang again. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang
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S***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
An amazing experience for a staycation in Padang.
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Accommodation's Reply
29 May 2026
Dear Mr./Ms. S*i, From The zhm Premiere Hotel Padang, we respectfully thank you for your excellent rating and positive review. We are delighted to know that you had a wonderful stay with us in Padang. Your positive review inspires our entire team to strive for the best service and create comfortable and memorable stays for all our guests. We look forward to welcoming you back again in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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O***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good service, comfortable rooms, complete facilities.
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Accommodation's Reply
29 May 2026
Dear Ms. O*a, Thank you so much for taking the time to review and rate our hotel so highly on Traveloka. We are delighted to know that our friendly service, comfortable rooms, and comprehensive facilities provided you with a memorable stay. Guest satisfaction is our top priority, and your positive review is a great inspiration to our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back in the future for another memorable stay. Sincerely, Surni Yanti, General Manager, zhm premiere Padang Hotel
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Yesterday the sauna had an error so it took a long time to use the sauna.
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Accommodation's Reply
20 May 2026
Dear Mr./Ms. D*i, It is our pleasure to inform you from zhm Premiere Hotel Padang that we appreciate your excellent rating and review. We also appreciate your feedback regarding our sauna facilities. We apologize for the inconvenience caused by the sauna being under repair. We have forwarded your feedback to the relevant team for immediate inspection and repair, ensuring the facility is fully functional and provides the utmost comfort for all guests. We appreciate your understanding and hope to welcome you back in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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Yudhistira R. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Breakfast was great, but some food was cold and not even preheated.
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Accommodation's Reply
20 May 2026
Dear Mr. Yuthithira R.N., This is a warm greeting from The ZHM Premiere Hotel Padang. Thank you for your review and rating. We are delighted to hear that you enjoyed our breakfast. However, we apologize for the inconvenience caused by some of the food not being hot enough. This feedback is very important to us, and we have forwarded it to the relevant team for consideration and evaluation in order to improve the quality and temperature of the food in the future. We appreciate your feedback and hope to welcome you back to stay with us again in the future. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang
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DENI A. B. L. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It has been a pleasure staying in ZHM Hotel.
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Accommodation's Reply
11 May 2026
Dear Mr./Ms. Deni A. B. L. S., Warm greetings from The ZHM Premiere Hotel Padang. Thank you for your perfect rating and for sharing your kind review. We are truly pleased to know that you had a pleasant stay with us. Your positive feedback is a great motivation for our team to continue delivering excellent service, especially for our valued business travelers. We look forward to welcoming you back on your next visit. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang
F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Access, security, cleanliness No. 1 in Padang city
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Accommodation's Reply
23 Apr 2026
Dear Mr./Ms. F*i, Sincerely yours from zhm Premiere Hotel Padang. Thank you for your excellent rating and positive review. We are proud that you rated our hotel as the best in Padang in terms of accessibility, safety, and cleanliness. This compliment is a great motivation for our entire team to continue maintaining and improving the quality of service and facilities we provide. We hope to welcome you back again on your next visit. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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M***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
I arrived around 3:30 PM, but had to wait another 45 minutes to check in. They said the room wasn't ready, even though I was late, the room still wasn't ready. The check-in staff were also less than friendly.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Ms. M*a, This is to inform you from zhm Premiere Hotel Padang that we appreciate you taking the time to write a review. We apologize for any inconvenience you experienced during check-in, even though you arrived after the designated check-in time. We will take your feedback seriously to improve our room coordination and the quality of service from our team, especially by providing more responsive and friendly service. We appreciate your feedback and hope to welcome you back to stay with us again in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Enjoyable! Will stay here again if going to Padang
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Accommodation's Reply
23 Apr 2026
Dear Ms./Mrs. A*a, From the best of our regards, The zhm Premiere Hotel Padang. Thank you for your excellent rating and review. We are delighted to know that you enjoyed your stay with us and plan to return when visiting Padang again. Your trust motivates us to strive for the best service and create memorable stays for all our guests. We hope to welcome you back in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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A
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Overall, great stay experience here during my visit to Padang. Rooms were clean with a comfortable bed. I chose a non-smoking room and I could actually not smell any smoke from around, which was a great relief (not so common in Indonesia). Bathroom was clean too with good water pressure in the shower. The only thing which was a bit out of place for me was to pay for parking in the hotel. Even though it was minimal, still seeking a fee from in-house guests was a bit unexpected.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Warm greetings from The ZHM Premiere Hotel Padang. Thank you for your kind review and for sharing your experience with us. We are delighted to know that you had a great stay and appreciated the cleanliness of our rooms, the comfort of the bed, as well as the bathroom quality and good water pressure. We are also pleased that our non-smoking room provided the comfort you expected. We also appreciate your feedback regarding the parking fee. Kindly note that our parking area is managed by a third party to ensure the safety and security of all vehicles. However, we understand that this may feel unexpected, and your feedback will certainly be taken into consideration for our future improvements. Thank you once again for your valuable input. We look forward to welcoming you back for an even better stay in the future. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang
r***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Very good, the hotel is nice and clean, the service is satisfactory.
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Accommodation's Reply
14 Apr 2026
Dear Mr. R*f., From zhm Premiere Hotel Padang, we respectfully thank you for your review and rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the services we provided. This positive review encourages us to continue striving to maintain and improve the quality of our services in order to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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R***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Okay ZHM Hotel Padang, nice view okay
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Accommodation's Reply
14 Apr 2026
Dear Ms./Mrs. R*o, From The zhm Premiere Hotel Padang, we respectfully thank you for your review and rating. We are delighted to hear that you enjoyed the views from our hotel and had a pleasant time. This positive review encourages us to strive for the best service and facilities for all our guests. We hope to welcome you back again in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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Trira Y. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Regular hotel, the main choice.
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Accommodation's Reply
10 Apr 2026
Dear Ms. Trira Y.P., From The ZHM Premiere Hotel Padang, we respectfully thank you for your excellent rating and for choosing our hotel as your first choice when visiting Padang. We are delighted to know that your stay with us has always been a pleasant experience. Your trust and loyalty are a great honor to us and motivate us to continue maintaining and improving the quality of our services and facilities. We hope to welcome you back again in the future. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel is strategically located near many delicious places to eat. The hotel is nice, clean, fragrant, and the staff is friendly. The room is nice, clean, the bed is also clean and comfortable. At first the AC was not cold after waiting for a few hours. Finally called the reception and called the technician. The technician immediately came to check and try to help with the main controller. Then the technician came again to check whether it was cold or not. Means a lot! Then I deliberately chose a slightly pricey hotel because my husband had to work from the hotel and thought that if the hotel was good, the wifi would usually be good too. But the wifi suddenly had an error when my husband had to work. In the end, tethering via cellphone because of the error all day. The next day when my husband was on leave, the wifi was fast hahaha Overall, it was very comfortable to stay here. The breakfast was okay. There were more carbohydrate choices than protein and vegetables. But it was okay because I am a fan of hotel omelettes lol
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. R*i, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your detailed review and rating. We are delighted to hear that you enjoyed the hotel's excellent location, the cleanliness of the rooms, the comfort of your stay, and the friendliness of our staff. We appreciate your feedback regarding the air conditioning and Wi-Fi connectivity. We apologize for any inconvenience. Please be informed that our technical team has promptly inspected the air conditioning system, and we will continuously inspect the rooms to ensure they are always in optimal condition before occupancy. Regarding the Wi-Fi, we are working to improve network quality to better support guest needs, including work-related usage. Thank you also for your feedback on the varied breakfast menu. We will use this information to improve our offerings and provide a wider selection in the future. Thank you for your understanding and we hope to welcome you back again for an even better and more memorable stay next time. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Become a regular during the holidays 🩷 for the comfort and delicious breakfast
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Accommodation's Reply
14 Apr 2026
Dear Mr. R*i, This is a message from zhm Premiere Hotel Padang. Thank you for your excellent rating and review. We are honored that you chose us as your first choice for your stay. We are delighted to know that the comfort of our hotel and our breakfast provided a memorable experience during your stay. Your trust and loyalty motivate us to continue providing the best service. We hope to welcome you back again in the future. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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Dinda W. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Clean room, good service, very tasty breakfast, the whole room smells good.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Ms. Dinda W.R., From The ZHM Premiere Hotel Padang, Thank you for taking the time to write a review. We greatly appreciate any feedback, which is part of our efforts to improve the quality of our services and facilities. We apologize if anything was unsatisfactory during your stay. We will take your feedback into consideration for future improvements. We sincerely hope to have the opportunity to welcome you back again for an even better stay experience. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel is comfortable, the staff is friendly. The food is delicious and varied. The swimming area is also comfortable for children. The pool staff are friendly.
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Accommodation's Reply
10 Apr 2026
Dear Mr. G*t, This is a brief message from zhm Premiere Hotel Padang. Thank you for your positive rating and review. We are delighted to hear that you enjoyed your stay and were impressed by the friendliness of our staff, the variety of food, and the convenient children's pool facilities. Your appreciation for our team, including the pool staff, motivates us to continue providing the best service to all our guests. We hope to welcome you and your family back again in the future for an even better experience. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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