The ZHM Premiere Padang

Explore The ZHM Premiere Padang
8.6
Very Good
From 9,045 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.6

Service and Facilites

8.6

People often mention about The ZHM Premiere Padang
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Staff Friendliness (104)
Variety (101)
Hotel Area (98)
Ambiance (97)
Bedroom (97)
Distance to City Center (96)
Bathroom (94)
Taste (89)
Accessibility (86)
Family Friendly (80)
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Traveler Reviews The ZHM Premiere Padang

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40
Customer reviews
F***i
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10.0
/10
Reviewed 3 week(s) ago
Access, security, cleanliness No. 1 in Padang city
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Accommodation's Reply
23 Apr 2026
Dear Mr./Ms. F*i, Sincerely yours from zhm Premiere Hotel Padang. Thank you for your excellent rating and positive review. We are proud that you rated our hotel as the best in Padang in terms of accessibility, safety, and cleanliness. This compliment is a great motivation for our entire team to continue maintaining and improving the quality of service and facilities we provide. We hope to welcome you back again on your next visit. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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M***a
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8.7
/10
Reviewed 3 week(s) ago
I arrived around 3:30 PM, but had to wait another 45 minutes to check in. They said the room wasn't ready, even though I was late, the room still wasn't ready. The check-in staff were also less than friendly.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Ms. M*a, This is to inform you from zhm Premiere Hotel Padang that we appreciate you taking the time to write a review. We apologize for any inconvenience you experienced during check-in, even though you arrived after the designated check-in time. We will take your feedback seriously to improve our room coordination and the quality of service from our team, especially by providing more responsive and friendly service. We appreciate your feedback and hope to welcome you back to stay with us again in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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A***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Enjoyable! Will stay here again if going to Padang
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Accommodation's Reply
23 Apr 2026
Dear Ms./Mrs. A*a, From the best of our regards, The zhm Premiere Hotel Padang. Thank you for your excellent rating and review. We are delighted to know that you enjoyed your stay with us and plan to return when visiting Padang again. Your trust motivates us to strive for the best service and create memorable stays for all our guests. We hope to welcome you back in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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A
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Overall, great stay experience here during my visit to Padang. Rooms were clean with a comfortable bed. I chose a non-smoking room and I could actually not smell any smoke from around, which was a great relief (not so common in Indonesia). Bathroom was clean too with good water pressure in the shower. The only thing which was a bit out of place for me was to pay for parking in the hotel. Even though it was minimal, still seeking a fee from in-house guests was a bit unexpected.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Warm greetings from The ZHM Premiere Hotel Padang. Thank you for your kind review and for sharing your experience with us. We are delighted to know that you had a great stay and appreciated the cleanliness of our rooms, the comfort of the bed, as well as the bathroom quality and good water pressure. We are also pleased that our non-smoking room provided the comfort you expected. We also appreciate your feedback regarding the parking fee. Kindly note that our parking area is managed by a third party to ensure the safety and security of all vehicles. However, we understand that this may feel unexpected, and your feedback will certainly be taken into consideration for our future improvements. Thank you once again for your valuable input. We look forward to welcoming you back for an even better stay in the future. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang
r***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very good, the hotel is nice and clean, the service is satisfactory.
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Accommodation's Reply
14 Apr 2026
Dear Mr. R*f., From zhm Premiere Hotel Padang, we respectfully thank you for your review and rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the services we provided. This positive review encourages us to continue striving to maintain and improve the quality of our services in order to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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R***o
icon-Staycation
Staycation
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8.5
/10
Reviewed 4 week(s) ago
Okay ZHM Hotel Padang, nice view okay
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Accommodation's Reply
14 Apr 2026
Dear Ms./Mrs. R*o, From The zhm Premiere Hotel Padang, we respectfully thank you for your review and rating. We are delighted to hear that you enjoyed the views from our hotel and had a pleasant time. This positive review encourages us to strive for the best service and facilities for all our guests. We hope to welcome you back again in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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Trira Y. P.
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Regular hotel, the main choice.
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Accommodation's Reply
10 Apr 2026
Dear Ms. Trira Y.P., From The ZHM Premiere Hotel Padang, we respectfully thank you for your excellent rating and for choosing our hotel as your first choice when visiting Padang. We are delighted to know that your stay with us has always been a pleasant experience. Your trust and loyalty are a great honor to us and motivate us to continue maintaining and improving the quality of our services and facilities. We hope to welcome you back again in the future. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang
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R***i
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is strategically located near many delicious places to eat. The hotel is nice, clean, fragrant, and the staff is friendly. The room is nice, clean, the bed is also clean and comfortable. At first the AC was not cold after waiting for a few hours. Finally called the reception and called the technician. The technician immediately came to check and try to help with the main controller. Then the technician came again to check whether it was cold or not. Means a lot! Then I deliberately chose a slightly pricey hotel because my husband had to work from the hotel and thought that if the hotel was good, the wifi would usually be good too. But the wifi suddenly had an error when my husband had to work. In the end, tethering via cellphone because of the error all day. The next day when my husband was on leave, the wifi was fast hahaha Overall, it was very comfortable to stay here. The breakfast was okay. There were more carbohydrate choices than protein and vegetables. But it was okay because I am a fan of hotel omelettes lol
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. R*i, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your detailed review and rating. We are delighted to hear that you enjoyed the hotel's excellent location, the cleanliness of the rooms, the comfort of your stay, and the friendliness of our staff. We appreciate your feedback regarding the air conditioning and Wi-Fi connectivity. We apologize for any inconvenience. Please be informed that our technical team has promptly inspected the air conditioning system, and we will continuously inspect the rooms to ensure they are always in optimal condition before occupancy. Regarding the Wi-Fi, we are working to improve network quality to better support guest needs, including work-related usage. Thank you also for your feedback on the varied breakfast menu. We will use this information to improve our offerings and provide a wider selection in the future. Thank you for your understanding and we hope to welcome you back again for an even better and more memorable stay next time. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Become a regular during the holidays 🩷 for the comfort and delicious breakfast
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Accommodation's Reply
14 Apr 2026
Dear Mr. R*i, This is a message from zhm Premiere Hotel Padang. Thank you for your excellent rating and review. We are honored that you chose us as your first choice for your stay. We are delighted to know that the comfort of our hotel and our breakfast provided a memorable experience during your stay. Your trust and loyalty motivate us to continue providing the best service. We hope to welcome you back again in the future. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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Dinda W. R.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Clean room, good service, very tasty breakfast, the whole room smells good.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Ms. Dinda W.R., From The ZHM Premiere Hotel Padang, Thank you for taking the time to write a review. We greatly appreciate any feedback, which is part of our efforts to improve the quality of our services and facilities. We apologize if anything was unsatisfactory during your stay. We will take your feedback into consideration for future improvements. We sincerely hope to have the opportunity to welcome you back again for an even better stay experience. Sincerely, Suranee Yanti, General Manager, The ZHM Premiere Hotel Padang
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Verified Traveler
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9.4
/10
Reviewed 4 week(s) ago
The hotel is comfortable, the staff is friendly. The food is delicious and varied. The swimming area is also comfortable for children. The pool staff are friendly.
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Accommodation's Reply
10 Apr 2026
Dear Mr. G*t, This is a brief message from zhm Premiere Hotel Padang. Thank you for your positive rating and review. We are delighted to hear that you enjoyed your stay and were impressed by the friendliness of our staff, the variety of food, and the convenient children's pool facilities. Your appreciation for our team, including the pool staff, motivates us to continue providing the best service to all our guests. We hope to welcome you and your family back again in the future for an even better experience. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable and clean rooms, friendly staff and easy check-in process, delicious food and strategic hotel location.
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. A*d, From The zhm Premiere Hotel Padang, we respectfully thank you for your review and rating. We are delighted to hear that you were satisfied with the cleanliness of your room, the friendliness of our staff, and the ease of check-in during your stay. We are also pleased that the food menu and the hotel's excellent location contributed to your convenience. This positive review encourages us to continue striving to maintain and improve the quality of our services and facilities. We hope to welcome you back on your next stay. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The entire area is clean and comfortable. The staff is friendly. Check-in could be a little quicker.
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Accommodation's Reply
15 Apr 2026
Dear Mr./Ms. S*i, From The zhm Premiere Hotel Padang, we respectfully thank you for choosing our hotel as your accommodation and for giving us a perfect 10.0 rating on Traveloka. We are delighted to hear that you were satisfied with the cleanliness of the hotel grounds and the friendliness of our staff. We also appreciate your feedback regarding the efficiency of the check-in process. This feedback is invaluable to us in our evaluation to continuously improve the speed of our service, ensuring every guest's comfort from the moment of arrival. We sincerely hope to welcome you back again in the future with even better service. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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I***z
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Amazing experiences!❤️ Ambiance/Facilities: The ambiance and facilities of the hotel are amazing. Food: Delicious. Staff Assistance: Amazing. Highlights: Nice and well-maintained interior, smells good too. Price: Affordable. Location: Strategic location.
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Accommodation's Reply
15 Apr 2026
Dear Mr./Ms. I*z, Zhm Premiere Padang Hotel sends its warmest greetings. Thank you for sharing your wonderful experience and giving us a perfect 10.0 rating on Traveloka. We are very proud to have read your detailed review of many aspects of our services. We are delighted to hear that you were satisfied with the hotel's atmosphere and facilities, the deliciousness of the food, and the cleanliness. We are also pleased that our excellent location and competitive pricing contributed to your worthwhile visit. The entire team, especially our service staff, sincerely thanks you for your "Excellent" rating. Customer satisfaction is our top priority, and reviews like this motivate us to continue striving to maintain the highest standards of service quality. We hope to welcome you back to Zhm Premiere Padang Hotel again. Sincerely, Surni Yanti, General Manager, Zhm Premiere Padang Hotel
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Sherlyfiolita
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
So far, everything at ZHM is good and comfortable. It's just a shame that parking is a bit of a hassle because you have to use a parking ticket, even though we were staying there, but we still used a parking card. Yes, if each person remembers to bring one, if they forget, they have to choose between paying or having to go back to ask for a parking card. Other Bintang banks don't use parking cards.
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Accommodation's Reply
10 Apr 2026
Dear Ms. Shirley Fiolita, zhm Premiere Padang Hotel extends a warm welcome. Thank you for your excellent review and feedback. We are delighted to hear that you had a pleasant stay at our hotel. We appreciate your constructive suggestion regarding the parking system. Please be informed that our parking area is managed by a third party. For the safety of your vehicle while parked, guests are provided with a complimentary parking pass upon check-in, valid until check-out. We understand that this system may be inconvenient in some cases, and we will take your feedback into consideration for future improvements, striving to provide convenience without compromising safety. We greatly appreciate your understanding and look forward to welcoming you back for an even better stay in the future. Sincerely, Suranee Yanti, General Manager, zhm Premiere Padang Hotel
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good View&Family Friendly, Bersih
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Accommodation's Reply
02 Apr 2026
Dear Guests, Welcome to ZH M Premier Padang Hotel. Thank you so much for your 5-star review and kind feedback. We are delighted to hear that you enjoyed the hotel's beautiful views, warm and homey atmosphere, and clean environment. Your valuable comments are a great encouragement to us to continuously improve our services and facilities, and we will strive to provide all our guests with the best possible stay. We look forward to welcoming you back again and hope you will enjoy an even more comfortable stay. Thank you. Sulni Yanti, General Manager, ZH M Premier Padang Hotel
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H***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Clean place, strategic location, delicious breakfast menu.
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Accommodation's Reply
09 Apr 2026
Dear Mr./Ms. H*a, Sincerely yours from zhm Premiere Hotel Padang. Thank you for your positive rating and review. We are delighted to hear that you were impressed with the hotel's cleanliness, excellent location, and our breakfast menu. Your review encourages us to continue striving to maintain the quality of our service and facilities to provide the best possible experience for all our guests. We hope to welcome you back again in the future for an even better experience. Sincerely, Surni Yanti, General Manager, zhm Premiere Hotel Padang
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Very satisfying service...👍
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Valued Guests, Warm greetings from The Zhm Premiere Hotel Padang. Thank you very much for taking the time to review and rate your stay at the end of March. We are delighted to know that the service we provided was to your satisfaction. Your compliments are a great encouragement to all our staff, motivating us to strive to provide the best and most memorable stay experiences for all our guests. We sincerely hope to welcome you back to The Zhm Premiere Hotel Padang in the near future. Sincerely, Surni Yanti, General Manager, The Zhm Premiere Hotel Padang
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Meirita
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Friendly hotel staff upon check in
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1 people find it helpful
Accommodation's Reply
28 Mar 2026
Dear Ms. Merita, Warm regards from all the staff at ZHM Premier Padang Hotel. Thank you very much for your valuable feedback and rating regarding your stay on March 13th and 14th. We are delighted to hear that you were satisfied with the warm welcome from our staff from check-in. At ZHM Premier, we promise to provide sincere and friendly service from the moment you arrive. Your valuable feedback is a great encouragement for us to further improve our service standards. We hope to welcome you back again. Please contact us if you have any requests during your next stay. Thank you again. Suranee Yanti, General Manager, ZHM Premier Padang Hotel
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y***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The place is clean, the food is also okay... It's great
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1 people find it helpful
Accommodation's Reply
28 Mar 2026
Dear Madam/Madam, This is a message from The zhm Premiere Hotel Padang. Thank you very much for taking the time to share your experience staying with us from March 14-16. We were delighted to read your comments regarding the cleanliness of the hotel premises and the quality of the food we served. We are committed to ensuring that every corner of the hotel is always clean and that our menu caters to all our guests. We are very pleased to know that you enjoyed your experience. We hope to welcome you back to try other delicious dishes on your next visit! Sincerely, Suranee Yanti, General Manager, The zhm Premiere Hotel Padang
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Number of reviews per page
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