8.6
Very Good
From 7,028 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about The ZHM Premiere (d/h Grand Zuri) Padang
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Hotel Area (61)
Distance to City Center (59)
Staff Friendliness (59)
Bedroom (59)
Bathroom (59)
Variety (59)
Ambiance (58)
Taste (51)
Accessibility (50)
Family Friendly (46)
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Traveler Reviews The ZHM Premiere (d/h Grand Zuri) Padang

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Customer reviews
tari r.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 day(s) ago
It's fixed, I'll be back here again.
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Y***F
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 day(s) ago
Swimming in the pool requires wearing a swimsuit.
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Swimming is fun because you can see the view of Padang city while swimming.
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Accommodation's Reply
15 Jul 2025
Dear Mr./Ms. d*y, Thank you very much for sharing your experience staying at The zhm Premiere Hotel Padang through Traveloka. We are very happy to know that you enjoyed our swimming pool facilities and were able to see the beautiful views of Padang City. We hope this pleasant experience was memorable for you and we look forward to welcoming you back on your next visit. If there is anything else you would like to share or any special requests for your next visit, please do not hesitate to contact us. Warm regards, Surni Yanti. General Manager. The zhm Premiere Hotel Padang
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
My son likes staying here because the food is varied, and the view from the swimming pool is nice, but the first time he swam the water was dirty. I suggest that if you want to go on the weekend, the pool should be cleaned because when it's crowded, the water gets dirtier the later in the day. But this week the pool water is clean.
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Satisfied, good service, food is also satisfying.
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Accommodation's Reply
12 Jul 2025
Dear Sir/Madam s*a, Warm greetings from The zhm Premiere Hotel Padang. Thank you for taking the time to share your stay experience with us through Traveloka. We are very happy to hear that you were satisfied with our service and enjoyed the dishes we served. Your positive review is a motivation for our entire team to continue providing the best service. We hope to welcome you back on your next visit with a more memorable experience. Warm regards, Surni Yanti. General Manager. The zhm Premiere Hotel Padang
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Yulianti
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good. Nice and enjoyable...
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Accommodation's Reply
01 Jul 2025
Dear Mrs. Yulianti, Thank you very much for taking the time to provide a very positive review of your experience at The zhm premiere Hotel Padang. We are very happy to hear that you are satisfied with our services and facilities. We always strive to provide the best experience for every guest who comes, and we are honored to be able to meet your expectations. Reviews like this mean a lot to us and will certainly motivate the entire team to continue to provide even better service. We look forward to welcoming you back to The zhm premiere Hotel Padang in the near future. Please do not hesitate to contact us if there is anything we can help you with. Thank you for your trust. Warm regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my umpteenth time here. The hotel service is always excellent. The breakfast is varied and delicious. Previously, I had a free room upgrade. Hopefully in the future I can get another upgrade hehe. If I want to stay here again.
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Accommodation's Reply
20 Jun 2025
Dear P*Warm greetings from The zhm premiere Hotel Padang. Thank you for choosing our hotel as your place to stay in Padang. We are very pleased to know that the service, variety and taste of the breakfast we serve have provided a pleasant experience during your visit. We are also pleased to hear that the previous room upgrade experience was memorable for you. This input is a motivation for us to continue to improve our services for the comfort of loyal guests like you. We look forward to welcoming you back on your next visit. Hopefully in the future we can again give you a special surprise. Warm regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
good choice for family. the kids and adult pools are bigger than other hotels. the food is delicious. but it would be better if there were more menu choices. if there is already a buffet for noodles, don't give them noodles anymore.
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Accommodation's Reply
27 May 2025
Dear R*a, Warm greetings from The zhm premiere Hotel Padang. Thank you for choosing our hotel as a place to stay with your family and for sharing your experience through Traveloka. We are very pleased to know that you are satisfied with our spacious swimming pool facilities and the quality of the food served. We also appreciate your valuable input regarding the variety of food menus and the arrangement of noodle dishes. We will immediately evaluate these suggestions with our culinary team to improve the dining experience for our guests in the future. Hopefully we can welcome you and your family back in the near future with even better service. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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K***i
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
The room is clean and the hotel staff is friendly
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Accommodation's Reply
21 May 2025
Dear ke*i, Warm greetings from The zhm premiere Hotel Padang. Thank you for trusting us with your accommodation and sharing your positive review through Traveloka. We are very pleased to know that you are satisfied with the cleanliness of the room and the friendliness of our staff. Guest comfort and satisfaction are our top priorities, and your comments are the motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit to Padang. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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H***k
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Not bad. Comfortable accommodation and close to the city center
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Accommodation's Reply
19 May 2025
Dear H*ke, Warm greetings from The zhm premiere Hotel Padang. Thank you for taking the time to give us a positive review of your experience with us. We are very pleased to know that you felt comfortable during your stay and enjoyed our hotel's strategic location in the city center. Your feedback and appreciation are motivations for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Sincerely, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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Arvin
icon-Leisure
Leisure
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10.0
/10
Reviewed 9 week(s) ago
Instructions for exiting the vehicle need to be improved and can make it easier to exit the vehicle.
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Accommodation's Reply
16 May 2025
Dear Mr. Arvin A, Warm greetings from The zhm premiere Hotel Padang. Thank you for your time to provide us with valuable input. We apologize for any inconvenience you may have felt regarding the vehicle exit instructions in the hotel area. We will immediately follow up on this input so that the system and vehicle exit instructions can be clearer and make it easier for guests to drive, for the comfort and smoothness of all. We greatly appreciate your concern in helping us to continue to make improvements. Hopefully we can welcome you back with a better experience. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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Riko R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The pool is clean, the food is varied, the service is friendly
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Accommodation's Reply
21 May 2025
Dear Mr. Riko R, Warm greetings from The zhm premiere Hotel Padang. Thank you for choosing to stay with us and sharing your positive review through Traveloka. We are very happy to hear that you enjoyed the cleanliness of the swimming pool, the variety of food we serve, and the friendly service from our team. Reviews like this really motivate us to continue to maintain and improve the quality of service for the comfort of our guests. We look forward to your next visit and hope your experience at The zhm premiere Hotel Padang is always enjoyable. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was a great stay here
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Accommodation's Reply
16 May 2025
Dear S*i, Warm greetings from The zhm premiere Hotel Padang. Thank you for your brief but very meaningful review. We are very happy to know that your stay with us was enjoyable. Positive reviews like this motivate our entire team to continue to provide the best service for every guest. We look forward to your return visit in the future with an even more memorable experience. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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Meuthia O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very beautiful rooftop pool view, delicious food, friendly service 👍
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Accommodation's Reply
16 May 2025
Dear Meuthia O, Warm greetings from The zhm premiere Hotel Padang. Thank you for your positive review. We are very happy to hear that the beautiful rooftop pool view, delicious food, and friendly service provided a pleasant experience during your stay. We will continue to strive to maintain and improve the quality of our facilities and services so that we can always be the best choice for every guest. We look forward to your return visit on another occasion. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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e***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
good hotel and good experience at padang city
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Accommodation's Reply
16 May 2025
Dear e***a, Warmest greetings from The ZHM Premiere Hotel Padang. Thank you for sharing your kind review. We are truly delighted to know that you had a good experience during your stay with us in Padang City. Your appreciation motivates us to continue providing excellent service and memorable experiences for all our guests. We look forward to welcoming you back on your next visit to Padang. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang
Novitri A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Satisfactory service. Spacious parking. Delicious breakfast. To be maintained. The swimming pool is clean and safe for children. Basically, everything is satisfactory. Continue to be maintained and improved.
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Accommodation's Reply
16 May 2025
Dear Mrs. Novitri A. Warm greetings from The zhm premiere Hotel Padang. Thank you for taking the time to give a positive review regarding your stay with us. We are very pleased to know that our services, spacious parking area, satisfying breakfast, and the cleanliness and safety of the children's pool have given a good impression to you. Input and appreciation like this means a lot to us as motivation to continue to maintain and improve the quality of service for the comfort of all our guests. We look forward to your return visit in the future, and we will ensure that we will always welcome you warmly and provide the best service. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
staying here is very comfortable. I brought a baby and a 5 year old child. It's fun to staycation here. The kids can also swim. At night, you can enjoy the beautiful view of Padang city from the skylounge.
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Accommodation's Reply
02 May 2025
Dear E*i, Warm greetings from The zhm premiere Hotel Padang. Thank you for taking the time to share your pleasant experience staying with your family at our hotel. We are very happy to hear that you felt comfortable during your stay, especially with your baby and 5-year-old child. We are also happy to know that the children enjoyed the swimming pool facilities, and that you and your family were able to enjoy the beautiful view of Padang City from our Skylounge at night. Guest satisfaction and comfort are our top priorities, and positive reviews like this are a great motivation for the entire team to continue providing the best service. We look forward to welcoming you and your family back in the future for an equally pleasant experience. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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suntarajaya k. t.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Really enjoyed staying at ZHM during my work trip to Padang.
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Accommodation's Reply
28 Apr 2025
Dear Suntarajaya to. T. Warm greetings from The zhm premiere Hotel Padang! Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay with us during your business trip in Padang. Guest satisfaction is our top priority, and comments like this motivate the entire team to continue providing the best service. We look forward to welcoming you back on your next visit to Padang. Do not hesitate to contact us if there is anything we can do to make your stay even more memorable. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Never disappointed staying at this hotel.
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Accommodation's Reply
23 Apr 2025
Dear F*a, Warm greetings from The zhm premiere Hotel Padang. We would like to thank you for your trust and loyalty in always choosing our hotel as a place to stay. A short but meaningful review like this is truly a joy and motivation for us to continue to maintain and improve the quality of service. We are looking forward to your next visit, and hopefully every stay experience will always bring a pleasant impression. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, and the hotel environment is very clean.
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Accommodation's Reply
23 Apr 2025
Dear R*a, Warm greetings from The zhm premiere Hotel Padang. Thank you for the appreciation that you have given to our team. We are very happy to hear that the friendliness of the staff and the cleanliness of the hotel environment gave a positive impression during your stay. Comments like this are an encouragement for us to continue to provide warm service and a comfortable environment for every guest. We look forward to your return visit in the future. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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Number of reviews per page
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