8.6
Very Good
From 4,283 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

9.0

Service and Facilites

8.7

People often mention about Grand Hotel Preanger
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Staff Friendliness (119)
Distance to City Center (115)
Bedroom (104)
Hotel Area (103)
Room Space (101)
Accessibility (97)
Variety (97)
Surroundings (93)
Taste (93)
Ambiance (90)
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Traveler Reviews Grand Hotel Preanger

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 hour(s) ago
A legendary hotel since 1920, its walls are still sturdy.
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Accommodation's Reply
30 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review is a motivation for us to continue to maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate. Contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The hotel is okay, the breakfast is satisfying
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Accommodation's Reply
29 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review is a motivation for us to continue to maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate. Contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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Ika P.
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Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
the bottom of the swimming pool is very dirty
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Accommodation's Reply
24 Sep 2025
Dear Ms. Ika P., Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. On behalf of the team, we extend our sincerest apologies. We uphold our commitment to presenting The Heart of Authentic Hospitality, and we sincerely regret that we were not able to deliver on this during your visit. We have forwarded your comments to the relevant department for follow-up. This kind of feedback is very valuable for us to improve our service. We hope to have a second opportunity to regain your trust and provide an even better experience. If you would like, please contact us directly. It would be our honor to serve you again. Thank you for your attention and understanding. Sincerely, Isti Loccita. Marketing Communication
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Ika P.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
The bottom of the swimming pool is very dirty. There is a lot of black dirt at the bottom of the swimming pool.
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Accommodation's Reply
24 Sep 2025
Dear Ms. Ika P., Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. On behalf of the team, we extend our sincerest apologies. We uphold our commitment to presenting The Heart of Authentic Hospitality, and we sincerely regret that we were not able to deliver on this during your visit. We have forwarded your comments to the relevant department for follow-up. This kind of feedback is very valuable for us to improve our service. We hope to have a second opportunity to regain your trust and provide an even better experience. If you would like, please contact us directly. It would be our honor to serve you again. Thank you for your attention and understanding. Sincerely, Isti Loccita. Marketing Communication
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Trisna S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Overall, ok... Even though it's an old hotel, the room facilities are still ok.
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Mr. Trisna S. Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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Els H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel is truly legendary, clean, and welcoming, but the interior of the rooms needs a bit of work, and the food at the restaurant is really delicious. My favorite thing is the hotel's location, which is very close to Braga. You can go for a walk in the morning and enjoy the many entertainment options in Braga at night.
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Accommodation's Reply
24 Sep 2025
Dear Ms. Els H., Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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A***O
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Overall, the hotel service was good, but it seems some staff were willing to fine me for smoking in the non-smoking area, which made it uncomfortable because the smell spread everywhere, and I happen to be allergic to cigarette smoke. However, the smell was quickly removed.
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1 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. On behalf of the team, we extend our sincerest apologies. We uphold our commitment to presenting The Heart of Authentic Hospitality, and we sincerely regret that we were not able to deliver on this during your visit. We have forwarded your comments to the relevant department for follow-up. This feedback is very valuable for us to improve our service. We hope to have a second opportunity to regain your trust and provide an even better experience. If you would like, please contact us directly. It would be our honor to serve you again. Thank you for your attention and understanding. Sincerely, Isti Loccita, Marketing Communication
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J***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The service is really good.. The rooms are spacious.. The swimming pool is clean.. Very close to Braga.
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Accommodation's Reply
19 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review is a motivation for us to continue to maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate. Contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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Bramas A. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, fully equipped, easy to access and the location is close to Braga, Bandung Square, Grand Mosque, and other places.
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Mr. Bramas A. A., Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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C***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Maybe just need to fix the bathroom a bit, but overall all good. Thank you!
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Accommodation's Reply
18 Sep 2025
Dear Ms. / Mr. Warmest greetings from Grand Hotel Preanger. Thank you for sharing your recent experience with us. We sincerely apologize that your stay did not meet expectations and regret any inconvenience caused. At Grand Hotel Preanger, we are committed to delivering The Heart of Authentic Hospitality. Your feedback has been shared with the relevant teams for immediate improvement, and we truly value your input as it helps us enhance our service. We hope to have the opportunity to welcome you back and provide the experience you deserve. Please don’t hesitate to contact us directly for any future arrangements. Warm regards, Isti Loccita Marketing Communication
Deny N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
strategic location in the middle of us, affordable prices, pretty good food
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Mr. Deny N., Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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L***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Awesome, not disappointing, affordable price, all staff are friendly, legendary hotel but the atmosphere is not scary 😂 clean, close to the culinary center in Bandung city 👍🏻 unfortunately when I stayed the TV and internet were off from 2 am until checkout 🙂
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review is a motivation for us to continue to maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We hope to welcome you back in the future. If you are planning to visit Bandung, please do not hesitate. Contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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Aan R.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
A legendary hotel that still survives... Not noisy, comfortable for resting because it is far from the crowds
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Accommodation's Reply
02 Sep 2025
Dear Mrs. Aan R, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Still great hotel to stay with family in Grand Hotel Preanger Bandung👍👍👍
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Accommodation's Reply
02 Sep 2025
Dear Ms. / Mr. Warmest greetings from Grand hotel Preanger On behalf of the entire team, we sincerely thank you for taking the time to share your kind words. We are truly delighted to know that your recent stay with us was a memorable one and that our service, facilities, and hospitality met your expectations. Your appreciation means the world to us, and it serves as a great motivation for our team to continue delivering The Heart of Authentic Hospitality in everything we do. Providing a comfortable and exceptional experience for our valued guests is always our top priority. We look forward to the opportunity of welcoming you back in the near future. Should your travels bring you again to Bandung, please do not hesitate to let us know—we would be more than happy to assist with your next reservation. With sincere gratitude, Isti Loccita Marketing Communication
Reza A. A. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 5 week(s) ago
I had to move room times. Dirty. Smelly. Noisy.
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Mr. Reza A.A.W, Warmest greetings from Grand Hotel Preanger. Thank you for sharing your recent experience with us. We sincerely apologize that your stay did not meet expectations and regret any inconvenience caused. At Grand Hotel Preanger, we are committed to delivering The Heart of Authentic Hospitality. Your feedback has been shared with the relevant teams for immediate improvement, and we truly value your input as it helps us enhance our service. We hope to have the opportunity to welcome you back and provide the experience you deserve. Please don’t hesitate to contact us directly for any future arrangements. Warm regards, Isti Loccita Marketing Communication
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Lina H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The rooms are large and clean. The pool is also great. The breakfast menu is varied, with only one or two items being a bit salty, but overall, it's still okay.
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1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Ms. Lina H, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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Ahmad A. A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Hopefully, the food refills can be expedited because when I arrived at the restaurant for breakfast, the food was almost finished.
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+4
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Mr. Ahmad A. A. Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. On behalf of the team, we extend our sincerest apologies. We uphold our commitment to providing The Heart of Authentic Hospitality, and we sincerely regret that we were unable to deliver on this during your visit. We have forwarded your comments to the relevant department for follow-up. Feedback like this is very valuable for us to improve our service. We hope to have another opportunity to earn your trust and provide an even better experience. If you would like, please contact us directly. It would be our honor to serve you again. Thank you for your attention and understanding. Sincerely, Isti Loccita, Marketing Communication
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A Dadi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Amazing, spacious rooms, central location, friendly staff, good hotel cleanliness, ample parking.
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+4
1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Mr. Dadi, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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Ria M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Very comfortable and close to the city center
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Mrs. Ria M. Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Isti Loccita. Marketing Communication
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B***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The food is delicious and provides a savory taste.
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2 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. Thank you for your time and attention in sharing your experience during your stay. We are pleased to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review motivates us to continue maintaining and improving the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority. We look forward to welcoming you back in the future. If you are planning to visit Bandung, please do not hesitate to contact us. Our team is ready to assist you with your reservation needs. Thank you for your attention and trust. Warm regards, Verlisa Rosalita. Marketing Communication
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Number of reviews per page
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