Are there any parking spots at Grand Hotel Preanger ?

Yes: Yes, there are parking spots at Grand Hotel Preanger

Is there a swimming pool at Grand Hotel Preanger?

Yes, a swimming pool is available at Grand Hotel Preanger.

What do past guests say about Grand Hotel Preanger?

Grand Hotel Preanger is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Grand Hotel Preanger

Name: Grand Hotel Preanger
Address: Jalan Asia Afrika No.81, Braga, Bandung, Jawa Barat, Indonesia, 40111, Jalan Asia Afrika No.81, Jawa Barat, 40111, Indonesia
Rating: 8.5

Hotels

8.5

/10

Very Good

5,027 reviews

What Guests Say About Their Stay

Distance To City Center (251)

Staff Friendliness (215)

Room Space (200)

Accessibility (179)

U***n

10.0

/ 10

Thank God, I had a very memorable stay at this hotel. The staff were friendly and very helpful. The service was excellent. The food was delicious. The rooms were spacious and clean. The location was strategically located in the city center.

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T***o

10.0

/ 10

The hotel staff is very friendly, the hotel location is very strategic, the hotel facilities are complete, the hotel is historic, I will stay here again if I go to Bandung again.

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J***n

8.5

/ 10

The service is really good.. The rooms are spacious.. The swimming pool is clean.. Very close to Braga.

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A Dadi

9.7

/ 10

Amazing, spacious rooms, central location, friendly staff, good hotel cleanliness, ample parking.

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Nath

9.4

/ 10

One of the best hotels. All the staff are very friendly. The live music in the lounge is also excellent. Never disappointed staying here.

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In the Area

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Jalan Asia Afrika No.81, Braga, Bandung, Jawa Barat, Indonesia, 40111

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Grand Hotel Preanger is located in area / city Braga. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

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Staff Trained in Health Protocol

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What's around Grand Hotel Preanger

Jalan Asia Afrika No.81, Braga, Bandung, Jawa Barat, Indonesia, 40111

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Grand Hotel Preanger Rates per Night

Looking for the best Grand Hotel Preanger hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Grand Hotel Preanger room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Grand Hotel Preanger Location & Address

Grand Hotel Preanger is located at Jalan Asia Afrika No.81, Braga, Bandung, Jawa Barat, Indonesia, 40111. It's situated in the Bandung area of Indonesia, known for its vibrant history and cultural attractions. The hotel is approximately 2 km from the city center.

How to go to Grand Hotel Preanger from Airport

Getting from Husein Sastranegara International Airport (BDO) to Grand Hotel Preanger is a breeze with several convenient options. Whether you're looking for the quickest route or the most budget-friendly one, Bandung has you covered. Here's a breakdown of your transfer from airport to hotel choices:

Taxi (Most Direct):
A taxi is readily available outside the airport terminal. It's the most direct way to reach the hotel, taking around 15-20 minutes depending on traffic.
Ride Hailing (Convenient):
Ride-hailing services like Traveloka are a popular and convenient option. Simply book a ride through the app upon arrival.
Angkot (Local Experience):
For a truly local experience and the cheapest option, take an "angkot" (local minibus). You'll need to transfer a few times, but it's a great way to see the city. Ask locals for the best route to your destination.
Hotel Transfer (Pre-arranged):
Check if Grand Hotel Preanger offers a hotel transfer service. This can be pre-booked for a hassle-free journey.

Tips: For the most convenient route, consider booking a ride-hailing service through Traveloka or a taxi, especially if you have luggage. If you're on a budget and feeling adventurous, try the angkot, but be prepared for a longer journey.

Grand Hotel Preanger Reviews & Summary

Looking for all about hotel Grand Hotel Preanger? This iconic hotel in Bandung consistently receives glowing Hotel reviews, and it's easy to see why. Guests rave about its historical charm, excellent service, and prime location in the heart of the city. What do guests love about the hotel? Many appreciate the hotel's elegant architecture, spacious rooms, and delicious breakfast buffet. The attentive staff and well-maintained facilities also receive high praise. A standout feature is the hotel's swimming pool, perfect for a refreshing dip after a day of exploring Bandung. Here's a short, positive review to encourage bookings: "Staying at Grand Hotel Preanger was like stepping back in time. The hotel is beautiful, the staff are friendly, and the location is perfect for exploring Bandung. I highly recommend it!"

Grand Hotel Preanger Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Grand Hotel Preanger offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to luxurious suites, there's a perfect option for everyone. Here are the different hotel room types available:

Superior Room:
These comfortable rooms offer a great value and come with either a king-size bed or twin beds. Non-smoking rooms are available.
Deluxe Room:
Enjoy more space and enhanced amenities in the Deluxe Rooms. Some rooms offer city views. Bathtubs are available in select rooms.
Executive Room:
Ideal for business travellers, these rooms feature a dedicated work area and access to the Executive Lounge.
Preanger Suite:
Indulge in the ultimate luxury with a spacious suite featuring a separate living area and bedroom. Enjoy panoramic city views and a luxurious bathtub.
Presidential Suite:
The most opulent accommodation, offering unparalleled space, luxury, and service.

Grand Hotel Preanger is not a pet-friendly hotel.

Hotel Facilities in Grand Hotel Preanger

Grand Hotel Preanger boasts a wide range of Hotel amenities and hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find everything you need right at your fingertips. Here's a list of the hotel's facilities:

Swimming Pool:
Take a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Centre:
Stay active during your stay at the well-equipped fitness centre. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
Business Centre:
Stay connected and productive at the business centre.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
Restaurants & Bars:
Enjoy a variety of dining options at the hotel's restaurants and bars.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Grand Hotel Preanger

Grand Hotel Preanger offers a delightful culinary experience with its diverse hotel restaurant and hotel cafe options. Whether you're craving local Indonesian cuisine or international flavours, you'll find something to satisfy your taste buds. Indulge in the hotel buffet for a wide array of choices. Here are some of the dining options available:

Preanger Brasserie:
This all-day dining restaurant offers a wide selection of Indonesian and international dishes. Enjoy the hotel buffet for breakfast, lunch, and dinner. The buffet price is approximately SGD 35 per person. Open from 6:00 AM to 10:00 PM.
Asia Restaurant:
Savour authentic Asian cuisine in an elegant setting. Signature dishes include Peking Duck and Dim Sum.
The Lobby Lounge:
Relax and unwind with a cup of coffee or a cocktail at the Lobby Lounge. Enjoy live music in the evenings.

Grand Hotel Preanger Airport pickups and How to Book

Looking for hotels with airport shuttle? Grand Hotel Preanger offers a convenient hotel to airport transfer service for its guests. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. Here are the booking steps:

Contact the hotel's concierge or reservation department.
Provide your flight details, including arrival time and flight number.
Confirm the pick-up location and any special requirements.
The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

While Bandung doesn't have an MRT system, there are plenty of nearby bus station and bus stops nearby, making it easy to get around the city. Public transportation is a convenient and affordable way to explore Bandung's attractions. Here are some of the nearest bus stops:

Halte Bus Alun-Alun:
Located approximately 500 meters from the hotel.
Halte Bus Braga:
Located approximately 800 meters from the hotel.

To use the public buses, you'll need to purchase a Brizzi card, which can be topped up at convenience stores and bus terminals.

Nearby Attractions for Family / Kid Friendly

Bandung offers a plethora of nearby activities and nearby places to go for families and kids. From thrilling theme parks to educational museums, there's something for everyone to enjoy. Discover the best things to see nearby and stuff to see nearby with these family-friendly attractions. Here are 5 nearby sightseeing places and places to visit nearby:

Trans Studio Bandung:
An indoor theme park with thrilling rides and attractions. Located approximately 5 km from the hotel. Entry price: Approximately SGD 30 per person.
Kawah Putih:
A stunning volcanic crater lake with surreal landscapes. Located approximately 50 km from the hotel. Entry price: Approximately SGD 10 per person.
Farmhouse Lembang:
A charming farm with European-style architecture and animal encounters. Located approximately 15 km from the hotel. Entry price: Approximately SGD 5 per person.
Floating Market Lembang:
A unique market where vendors sell goods from boats on a lake. Located approximately 16 km from the hotel. Entry price: Approximately SGD 3 per person.
Bandung Zoo:
Home to a diverse collection of animals from around the world. Located approximately 3 km from the hotel. Entry price: Approximately SGD 7 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Grand Hotel Preanger (Bandung)

Bandung is a food lover's paradise, with a wide array of nearby dining options to satisfy every craving. From trendy cafes to local restaurants, you'll find plenty of delicious food eatiries near me. Explore the best local food and culinary delights near Grand Hotel Preanger. Here are 3 cafes/restaurants in Bandung:

Sejiwa Coffee:
A popular coffee shop known for its specialty coffee and cosy atmosphere.
Kopi Anjis:
A local favourite serving traditional Indonesian coffee and snacks.
Miss Bee Providore:
A stylish restaurant offering a mix of Western and Asian dishes.

Here are 5 local street food options in Bandung:

Batagor:
Fried tofu and fish cake served with peanut sauce.
Siomay:
Steamed fish dumplings with peanut sauce.
Nasi Goreng:
Indonesian fried rice.
Satay:
Grilled meat skewers served with peanut sauce.
Ketoprak:
Tofu, vegetables, and rice noodles with peanut sauce.

Shopping places near Grand Hotel Preanger (Bandung)

Bandung is a shopper's haven, with a variety of dept stores near me and shops near me to explore. From modern malls to traditional markets, you'll find plenty of opportunities for nearby shopping. Discover the best mall near hotel and retail destinations in Bandung. Here are 3 shopping places in Bandung:

Paris Van Java Mall:
A stylish mall with a wide range of international and local brands.
Cihampelas Walk:
An outdoor shopping street with factory outlets and trendy boutiques.
Pasar Baru Trade Center:
A bustling traditional market offering textiles, clothing, and souvenirs.

Other Places to Stay Near Grand Hotel Preanger

Looking for alternative accommodations near Grand Hotel Preanger? Bandung offers a variety of options, from luxury hotels to affordable hotels nearby. Whether you're seeking a five star hotels near me or a cosy three star hotel nearby, you'll find the perfect place to stay. Here are 3 luxury/5–6 star hotels nearby:

The Trans Luxury Hotel Bandung:
A luxurious hotel with a rooftop pool and stunning city views.
GH Universal Hotel Bandung:
A grand hotel with elegant rooms and a wide range of facilities.
Padma Hotel Bandung:
A stylish hotel with a beautiful garden setting.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Here are 3 four-star hotels nearby:

Holiday Inn Bandung Pasteur:
A modern hotel with a convenient location near Pasteur Toll Gate.
Aston Pasteur Hotel:
A comfortable hotel with a rooftop pool and restaurant.
Swiss-Belresort Dago Heritage:
A stylish hotel with a beautiful view of the Dago hills.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Here are 3 three-star hotels nearby:

V Hotel & Residence Bandung:
A budget-friendly hotel with comfortable rooms and a convenient location.
Serela Cihampelas Hotel Bandung:
A modern hotel with a rooftop pool and restaurant.
favehotel Premier Cihampelas Bandung:
A colourful and stylish hotel with a great location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Bandung and looking for the perfect place to stay? Grand Hotel Preanger offers a fantastic blend of history, luxury, and convenience. With its prime location, excellent facilities, and comfortable rooms, it's an ideal choice for both business and leisure travellers. Check Hotel availability and make your Hotel reservations today! Don't miss out on the opportunity to experience the charm of Bandung. Book your stay at Grand Hotel Preanger through Traveloka and enjoy exclusive deals and discounts. Start planning your unforgettable trip now! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Grand Hotel Preanger

Swimming Pool

Common Space

Lobby

Exterior

Bedroom

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Breakfast and dinner
Buffet breakfast
Cafe
Continental breakfast
Fullboard with drinks
Hot breakfast
Set menu dinner
Set menu lunch

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Newspaper in lobby
Porter
Tours
Wedding service

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Separate shower and tub
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Non-smoking room
Swimming pool
Smoking area

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Projector

Things to Do

Garden
Outdoor pool
Pool sun loungers
Sun loungers
TV lounge

Accessibilty

Accessible bathroom
Accessible parking
Disabled access friendly
Wheelchair accessible

Nearby Facilities

ATM/Banking
Supermarket

Connectivity

LAN Internet
Free WiFi

Family-friendly Facilities

Children pool

Transportation

Valet parking (surcharge)

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Hotel Preanger

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Hotel Preanger	188
Number of floors in Grand Hotel Preanger	9
Another facilities in Grand Hotel Preanger	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Grand Hotel Preanger

What are available facilities at Grand Hotel Preanger?

There are top facilites at Grand Hotel Preanger such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Hotel Preanger?

The standard check-in time at Grand Hotel Preanger is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Hotel Preanger provide breakfast?

Yes, Grand Hotel Preanger provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Hotel Preanger

Grand Hotel Preanger has a 5.0-star rating.

How many floors does Grand Hotel Preanger have?

Grand Hotel Preanger has 9.

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More Reviews from Other Guests in Grand Hotel Preanger

Overall Ratings & Reviews Grand Hotel Preanger

Traveloka (4,966)

Other sources (61)

8.6

Very Good

From 4,966 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

9.0

Service and Facilites

8.7

People often mention about Grand Hotel Preanger

All

Distance to City Center (167)

Staff Friendliness (162)

Bedroom (147)

Room Space (139)

Surroundings (137)

Accessibility (137)

Variety (130)

Hotel Area (125)

Bathroom (124)

Taste (123)

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Traveler Reviews Grand Hotel Preanger

Number of reviews per page

Customer reviews

Deo R. K.

Leisure

8.3

/10

Reviewed 4 day(s) ago

Old but gold. A little advice: the room quality needs to be improved. Even though the hotel is old, it still has to maintain standards. Some of the sofas and pillowcases have holes. Not a big issue, but still need improvement! Love!

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B***i

8.8

/10

Reviewed 6 day(s) ago

The room is not comfortable, if the AC is off the carpet smells musty.

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H***o

Leisure

7.5

/10

Reviewed 1 week(s) ago

Even though we knew we were going to stay in an old hotel, our expectations were far from it. The hotel was not well maintained and the staff didn't really care.

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1 people find it helpful

Hendra G.

10.0

/10

Reviewed 3 week(s) ago

A recommended legendary hotel. Very memorable and nice stay at Grand Hotel Preanger.

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Noviyanti A.

Leisure

10.0

/10

Reviewed 4 week(s) ago

First time staying at this hotel Just right on Kebraga Road Pretty good even though the building is old Friendly staff Thank you

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Mikaria G.

Business

10.0

/10

Reviewed 5 week(s) ago

Clean and comfortable to stay. Thanks for all.

1 people find it helpful

Fanji J. T.

8.8

/10

Reviewed 6 week(s) ago

Strategically located near Braga. A legendary hotel in Bandung. Unfortunately, it was undergoing renovations when we stayed. Overall, I highly recommend it.

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c***a

Staycation

6.7

/10

Reviewed 6 week(s) ago

Restaurant service is very slow, hotel atmosphere is scary, lighting is poor.

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w***i

Business

6.4

/10

Reviewed 6 week(s) ago

Poor restaurant service, inconsistent.

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2 people find it helpful

D***t

Staycation

9.1

/10

Reviewed 7 week(s) ago

It was a pleasure staying here, just a 5 minute walk to Braga, close to everything, clear swimming pool and friendly staff, highly recommended.

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3 people find it helpful

Accommodation's Reply

11 Feb 2026

Dear Valued Guest, This is Grand Prepanger Hotel Bandung greetings. Thank you very much for sharing your feedback about your stay. We are pleased that our services, facilities, and hospitality met your expectations and left a positive impression. Your valuable feedback helps us further improve our services and strives to provide you with "true service." Guest satisfaction is always our top priority. We hope to welcome you back again soon. If you are planning a trip to Bandung, please contact us. We are happy to assist you with your reservation. Thank you for choosing us. UD Artha Prasetya, Marketing Department

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tati h.

9.7

/10

Reviewed 7 week(s) ago

The rooms are spacious, clean, and comfortable at a very reasonable price. The central location is within walking distance of Braga and the town square.

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Accommodation's Reply

11 Feb 2026

Dear Mr. Tati H., This is Grand Hotel Preangger in Bandung. Greetings from us. Thank you for choosing our hotel. We are delighted that our services, facilities, and friendly hospitality met your expectations and left a positive impression. Your valuable feedback encourages us to improve our services and uphold our commitment to "serving every guest with sincerity." We will continue to strive for improvement in the quality of our services. Your satisfaction is our top priority. We hope to welcome you back again. If you plan to visit Bandung again, please contact us. We will be happy to assist you with your room reservation. Thank you for choosing our hotel. UD Artha Prasetya, Marketing Department

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Verified Traveler

Staycation

10.0

/10

Reviewed 8 week(s) ago

I arrived late at night and was a bit confused because the lobby was quite deep, and it turned out to be undergoing renovations. Overall, it was great. As usual, the room was tidy, the AC was cold, the water heater worked, the breakfast was delicious, including my favorite bread pudding, and the atmosphere felt very Bandung. Best of luck to Preanger.

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1 people find it helpful

Accommodation's Reply

11 Feb 2026

Dear Valued Guest, Greetings from all of us at Grand Prasetia Hotel Bandung. Thank you so much for choosing our hotel and sharing your valuable experience with us. We are delighted that our services, facilities, and friendly hospitality met your expectations and left a positive impression. Your valuable feedback motivates us to continuously improve, adhering to our motto "Serving guests with sincerity" and providing high-quality service. Your satisfaction is our top priority. We look forward to welcoming you back soon. If you are planning a trip to Bandung, please contact us. Our staff will be happy to answer any questions regarding your reservation. Thank you for choosing our hotel. Yudi Artha Prasetia, Marketing Department

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Verified Traveler

8.4

/10

Reviewed 8 week(s) ago

The room AC is not cold, I have called the technician but he did not come, breakfast is disappointing in terms of taste and variety of food

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Accommodation's Reply

11 Feb 2026

Dear Valued Guest, This is Grand Prepanger Hotel. Thank you for your valuable feedback. We apologize that we were unable to meet your expectations. Our entire team is deeply sorry. We strive to provide honest and attentive service, and we are truly regretful that we were unable to meet your expectations this time. We will forward your feedback to the relevant department for evaluation. Your valuable feedback will greatly contribute to improving our services in the future. We will do our best to provide you with a more pleasant experience so that we can earn your trust again. Please contact us if you have any questions. We look forward to welcoming you back. Thank you for your understanding. UD Artha Prasetya, Marketing Department

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R***i

Staycation

8.8

/10

Reviewed 8 week(s) ago

The staff are friendly but the downside is that it is not comfortable when the hotel is under renovation... and other things are satisfactory for me.

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Accommodation's Reply

11 Feb 2026

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A***y

9.7

/10

Reviewed 9 week(s) ago

I often stay here when I go to Bandung, because the location is very strategic in the center of Bandung, it's easy to go anywhere, but for the last moment yesterday the atmosphere was less comfortable because the hotel was being renovated ... you can also propose more benefits, for customers who repeatedly stay here, whether it's just a variety of fruit or welcoming cakes when entering the room, etc., so that consumers are happy, not just ordinary like in general, just input for management, but so far it's been good ... thanks for serving, greetings 🙏

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1 people find it helpful

Accommodation's Reply

11 Feb 2026

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k***i

Business

7.1

/10

Reviewed 9 week(s) ago

It seems like an old hotel. The interior design of the rooms needs improvement.

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Accommodation's Reply

11 Feb 2026

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k***i

Business

7.1

/10

Reviewed 9 week(s) ago

Hotel with old interior design

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Accommodation's Reply

11 Feb 2026

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A***y

10.0

/10

Reviewed 10 week(s) ago

nice and quiet even though the hotel is old

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1 people find it helpful

Accommodation's Reply

11 Feb 2026

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Gunawan T.

Leisure

8.9

/10

Reviewed 10 week(s) ago

When staying at this hotel, we benefited from its great location. While others would have to drive their cars in traffic jams and find it difficult to find parking on Jalan Asia-Afrika or Alun-alun Bandung, we could easily just walk. When I stayed, the hotel was undergoing half-renovation, so access to the swimming pool was a bit far. The rooms looked a bit old, which is true because this is an old/legendary hotel, but it is well-maintained. The chlorine in the swimming pool was a bit painful for my eyes. The gym was basic and some of the lift cables were broken. I found the price of room service food to be a bit pricey, and breakfast was also a bit lacking for a star-rated hotel (sorry, the porridge was cold). However, the staff, especially the security guard who greeted us at the front, were very helpful and kind.

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2 people find it helpful

Accommodation's Reply

11 Feb 2026

Dear Ms. Kunwan T., Thank you for choosing Pleng Grand Hotel. We apologize that we were unable to meet your expectations. All of our staff sincerely apologize. We strive to always provide honest and attentive service, and we regret that you were dissatisfied with your stay. We will forward your valuable feedback to the relevant department and are committed to improving our services. Your valuable feedback is important for the development of our hotel services. We hope to welcome you again. All of our staff will do their best to provide you with a better stay. Please contact us if you have any requests. We look forward to welcoming you again. Thank you for your understanding. Yuthi Atthaprasetya, Marketing Department

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DENY D. S.

Leisure

8.8

/10

Reviewed 10 week(s) ago

During the visit, renovations were underway, so the breakfast restaurant was located on the 3rd floor along the corridor from the elevator to the outdoor area next to the mosque.

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Accommodation's Reply

11 Feb 2026

Dear Mr. Denny D.S., Thank you for choosing Franco Grand Hotel. We are deeply sorry that your stay did not meet your expectations. All of our staff sincerely apologize. We strive to always provide the best service and deeply regret that we were unable to meet your expectations. We will forward your valuable feedback to the relevant departments and take appropriate action to improve. Your valuable feedback is important to the development of our services. We hope to welcome you back soon. Please contact us if you have any questions. Thank you for your understanding. Judy Artha Prasetia, Marketing Department

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.