Grand Hotel Preanger

Hotels
8.5
/10
Very Good
5,093 reviews

What Guests Say About Their Stay

Distance To City Center (271)
Staff Friendliness (226)
Room Space (213)
Accessibility (190)

U***n

10.0
/ 10
Thank God, I had a very memorable stay at this hotel. The staff were friendly and very helpful. The service was excellent. The food was delicious. The rooms were spacious and clean. The location was strategically located in the city center.
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T***o

10.0
/ 10
The hotel staff is very friendly, the hotel location is very strategic, the hotel facilities are complete, the hotel is historic, I will stay here again if I go to Bandung again.
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J***n

8.5
/ 10
The service is really good.. The rooms are spacious.. The swimming pool is clean.. Very close to Braga.
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A Dadi

9.7
/ 10
Amazing, spacious rooms, central location, friendly staff, good hotel cleanliness, ample parking.
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Nath

9.4
/ 10
One of the best hotels. All the staff are very friendly. The live music in the lounge is also excellent. Never disappointed staying here.
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In the Area
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Jalan Asia Afrika No.81, Braga, Bandung, Jawa Barat, Indonesia, 40111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Prama Grand Preanger Bandung Grand Hotel Preanger is located in area / city Braga. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Hotel Preanger

Jalan Asia Afrika No.81, Braga, Bandung, Jawa Barat, Indonesia, 40111
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Lobby Grand Hotel Preanger
Lobby 2 Grand Hotel Preanger

Discover More About Grand Hotel Preanger

note: hotel was previously named Prama Grand Preanger Bandung

Location


Grand Hotel Preanger is located in area / city Braga.

About Grand Hotel Preanger

Whether you are planning an event or other special occasions, Grand Hotel Preanger is a great choice for you with a large and well-equipped function room to suit your requirements.

Grand Hotel Preanger is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Grand Hotel Preanger provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Hotel Preanger, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Grand Hotel Preanger, which you rarely find in other places.

If you plan to have a long-term stay, staying at Grand Hotel Preanger is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Hotel Preanger exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Hotel Preanger is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Hotel Preanger.

All facilities in Grand Hotel Preanger

Swimming Pool Grand Hotel Preanger
Swimming Pool
Functional Hall Grand Hotel Preanger
Functional Hall
Common Space Grand Hotel Preanger
Common Space
Lobby Grand Hotel Preanger
Lobby
Exterior Grand Hotel Preanger
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Buffet breakfast
  • Cafe
  • Continental breakfast
  • Fullboard with drinks
  • Hot breakfast
  • Set menu dinner
  • Set menu lunch

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Things to Do

  • Garden
  • Outdoor pool
  • Pool sun loungers
  • Sun loungers
  • TV lounge

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Supermarket

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking (surcharge)

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Hotel Preanger

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hotel Preanger
188
Number of floors in Grand Hotel Preanger
9
Another facilities in Grand Hotel Preanger
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Grand Hotel Preanger

What are available facilities at Grand Hotel Preanger?
There are top facilites at Grand Hotel Preanger such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Hotel Preanger?
The standard check-in time at Grand Hotel Preanger is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Hotel Preanger provide breakfast?
Yes, Grand Hotel Preanger provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Grand Hotel Preanger have?
Grand Hotel Preanger is a 5.0-star hotel.
How many floors does Grand Hotel Preanger have?
Grand Hotel Preanger has 9 floors.
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More Reviews from Other Guests in Grand Hotel Preanger

Overall Ratings & Reviews Grand Hotel Preanger

Traveloka (5,032)
Other sources (61)
8.6
Very Good
From 5,032 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

9.0

Service and Facilites

8.7

People often mention about Grand Hotel Preanger
All
Distance to City Center (177)
Staff Friendliness (166)
Bedroom (153)
Room Space (146)
Accessibility (144)
Surroundings (143)
Variety (135)
Hotel Area (132)
Bathroom (131)
Taste (129)
Sort by
Most Recent
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Traveler Reviews Grand Hotel Preanger

Number of reviews per page
20
40
Customer reviews
Profile Picture
ARIA R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
You are not only staying but also experiencing the historical heritage.
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Accommodation's Reply
17 Jun 2026
Dear Ms. Aria, On behalf of the entire hotel team, I would like to thank you for staying at our hotel. Receiving positive feedback, especially from someone most important to us – you – is always a pleasure. We have forwarded your feedback to the relevant team as a token of our appreciation for the wonderful experience you had. Once again, I thank you for taking the time to share your feedback. We hope to welcome you back again soon. Sincerely, Davey Hari Fauci, Front Office Manager
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Eva D. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 3 week(s) ago
Disappointing. The room smelled of cigarettes, the room was damp, the pillowcases were damp, and the bathroom mat was very dirty.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The staff is very friendly, the rooms are spacious.
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Bang a. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, but some areas were undergoing renovations, so access to some public areas was a bit convoluted. They should have been informed beforehand.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 5 week(s) ago
I wish that the hotel informed the guests that they are having massive renovations.
1 people find it helpful
y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was actually comfortable and large, although the furniture was antique. It was clean, but the old building and interior made everything feel dated but comfortable. I was tired of having to climb the stairs to the third floor, as it was still under renovation and there was no elevator. After walking around the Braga area, I wanted to rest right away, but I had to exercise by climbing the stairs. It was a bit difficult to sleep at night because the street was noisy with traffic. But if asked if I would stay here again, I would, but maybe look for a quieter area. Maybe a room a little further away from the traffic noise and with an elevator that was already accessible.
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1 people find it helpful
D***a
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
The hotel is creepy, it's old. Even though it's a 5-star hotel, there are so many strange noises. I'm fed up🥹
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying with us. As a hotel with a rich history and unique character, we strive to strike a balance between the exceptional features of the building and the comfort of our guests. However, we understand that your comfort is our top priority, and we will discuss your feedback with the relevant teams for further evaluation. We greatly appreciate your comments, which help us continuously improve the quality of our services and facilities. Once again, we apologize for any inconvenience caused and thank you for your interest. Sincerely, Davey Hari Fauci, Front Office Manager
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M***d
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
Please fix it immediately, especially the bathroom. The hot water is difficult to control, the towels are overdue for replacement as they're no longer absorbent and smell a bit off, and the bathroom smells awful. Even though it's an old hotel, cleanliness still needs to be maintained; it's apparent that almost all the equipment hasn't been updated at all.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay. We apologize for any inconvenience you experienced during your stay. This may not reflect the standard of comfort we strive to provide for all our guests. Please note that our hotel is undergoing periodic renovations to enhance the quality of our facilities and improve guest comfort. Your feedback aligns with our ongoing commitment to these improvements, and we have forwarded it to the relevant team for close monitoring and attention during the ongoing facility upgrade process. We greatly appreciate your comments, as they help us identify areas for immediate improvement and development. We apologize again for any experience that did not meet your expectations. We hope that the ongoing renovations will bring significant improvements, and we look forward to welcoming you back for an even more comfortable stay in the future. Sincerely, Devi Hari Fauzi, Front Office Manager
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Emi G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 6 week(s) ago
The advantages are a strategic location on Jl. Braga, easy to find food, and good sightseeing. The disadvantages are that the hotel is old and under renovation... you can imagine.... There are not many food choices for breakfast.
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4 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Emi G., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent location. We are currently undertaking gradual improvements to enhance the quality of our facilities and guest comfort, so some areas and amenities may not yet be perfect. We have forwarded your feedback regarding the breakfast menu to our Food and Beverage team for evaluation and future improvements. We greatly appreciate your feedback and look forward to welcoming you back once the improvements are complete so we can provide you with an even more comfortable and memorable stay. Sincerely, Davey Hari Fauci, Front Office Manager
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f***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Long weekend chose this hotel which is close to Braga, nice, complete facilities.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed your time with us. We have forwarded your feedback to the relevant team. As a token of our appreciation for the wonderful experience you had with us, I once again thank you for taking the time to share your feedback. We hope to welcome you back again soon. Sincerely, Davey Hari Fauci, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
For a nice room, but unfortunately it is being renovated so many areas look dirty and a bit shabby.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the condition and design of our rooms. However, we regret to inform you that ongoing renovations are underway. As part of our commitment to improving the quality of our facilities and guest experience, the hotel is undergoing periodic improvements. However, we understand that the cleanliness and comfort of the hotel premises must be maintained at all times. Therefore, we have forwarded your feedback to the relevant team to take special action during the renovation process. We appreciate your suggestion and look forward to welcoming you back once the renovations are complete, so that you can have an even more comfortable stay that meets our standards. Sincerely, Davey Hari Fauci, Front Office Manager
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Bun D. S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 8 week(s) ago
Just once is enough… I don’t understand… how can this hotel be categorized as 5 stars… old hotel… Customer comfort is also disappointing.. asked for a non-smoking room…… the answer is yes… but given a flexible room… meaning smoking or not… funny… how come there is a flexible room? Does the CS not know what a non-smoking room is? I am personally very disappointed… and I just heard there are flexible rooms… smoking or not… just once is enough… Oh my… until everything smells of cigarettes… didn’t sleep well all night… only the parking attendant was somewhat satisfactory.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Bun D. S., Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you may have experienced during your stay with us. We are deeply saddened that the room you stayed in did not meet the non-smoking requirements, which may have affected your comfort and quality of rest. We understand your disappointment regarding the description of the room type provided. This feedback is important to us in ensuring that the information provided to guests is clear and accurate, and that we can better accommodate guest requests. For your information, our hotel is currently undergoing periodic renovations to improve the quality of our facilities and the overall guest experience. However, we recognize that this does not diminish our responsibility to continue providing the best possible service and comfort to all our guests. Furthermore, we appreciate your appreciation of our valet parking and parking team. We will share this compliment with the relevant teams. Once again, we sincerely apologize for any experience that did not meet your expectations. We value your feedback and will use it in our evaluations to improve our services in the future. Sincerely, Devi Hari Fauzi, Front Office Manager
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
Terrible room, cleanliness also food. This hotel is really old school.
2 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. We are disappointed to learn that you were dissatisfied with the condition of the hotel during your visit. As part of our commitment to improving our facilities and guest experience, the hotel is currently undergoing a phased renovation. Nevertheless, we understand that this should not affect the level of comfort and service our guests expect, and we regret that we fell short during your stay. Your comments have been shared with our Housekeeping, Food & Beverage, and management teams for immediate review and improvement. We appreciate your candid feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to welcome you again in the future and provide a significantly improved experience. Kind regards, Devi Hari Fauzi Front Office Manager
a***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Location close to Braga... Old hotel that has been renovated... 1 elevator is not working... Spacious and comfortable rooms... Elegant old hotel type... Friendly staff.
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+4
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location near the Braga area and felt comfortable in our rooms. We especially appreciate your appreciation for the friendliness of our staff, which we will share with our entire team as an inspiration to continue providing excellent service. We also appreciate your understanding regarding the ongoing improvements. We are gradually upgrading our facilities to enhance guest comfort. Regarding your feedback on one of the elevators that was not working, we have noted your suggestion and will take it into consideration to further improve the quality of our facilities and services. Thank you again for your review and support. We look forward to welcoming you back in the future for an even better stay. Sincerely, Devy Hari Fauci, Front Office Manager
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Placed in a room with a smoking area, so the smell of smoke was bad. Complained, and they tried to solve it with odour spray, but it didn't work. All the furniture and bed sheets are old.
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the cigarette smoke odor in your room. We understand how uncomfortable this must have been, especially when the measures taken were unable to fully resolve the issue. As part of our commitment to enhancing our facilities and guest experience, the hotel is currently undergoing a phased renovation. However, we recognize that this should not compromise the comfort and satisfaction of our guests, and we regret that we did not meet your expectations on this occasion. Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Devi Hari Fauzi Front Office Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
In March 2026, it is under renovation. Hopefully, in the future, every room will be more comfortable, because the condition of the room and its contents are starting to look worn out, too old😢
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of your room and some of the furniture appearing outdated. We understand that this may have affected your comfort during your stay, and we sincerely apologize for this unpleasant experience. Please be informed that our hotel is currently undergoing periodic renovations to improve facilities and comfort within our rooms. Your feedback aligns with our commitment to continuous improvement, particularly upgrading all rooms and amenities to provide a more comfortable stay in the future. We appreciate your feedback, as it is vital for us to continuously improve and develop our services. Once again, we apologize for any inconvenience this may have caused, and we look forward to welcoming you back for an even better experience once the renovations are complete. Sincerely, Davey Hari Fauci, Head of Front Office
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Muhammad F. A. F.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The room was okay... but it didn't live up to its star rating. It was clean, but the building was so old that it felt dated.
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Accommodation's Reply
17 Jun 2026
Thank you for taking the time to share your stay experience with us. We understand that the appearance of the older building may have affected your expectations regarding the hotel's amenities. As a hotel housed in an older building, we are constantly undertaking renovations and refurbishments to enhance comfort and improve existing facilities without compromising the value and unique character of our hotel. Your feedback regarding our adherence to star ratings is very important to us, as we remain committed to continuously improving the quality of our service and facilities in the future. Thank you for your feedback, and we look forward to welcoming you back for an even better experience in the future. Sincerely, Davey Hari Fauci, Front Office Manager
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L***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The location is OK, but the hotel comfort is very lacking, there is only 1 lift access and cleanliness is not well maintained.
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Aditya
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
1. The location is very strategic if you want to go to Braga, Jl. Asia Afrika is very close… 2. The hotel is very old and the furniture inside needs to be replaced and a lot of improvements, this hotel should not be a 5 star anymore, it should be downgraded to a 3 star hotel. 3. The food is quite varied, okay. 4. My husband's jeans were left in the closet when checking out, the items were sent but the money in my husband's pocket was no longer there.
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Susilawati
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Good, but the food menu is the same... Even though we stayed for two days
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Grand Hotel Preanger

Traveloka (5,032)
Other sources (61)
8.6
Very Good
From 5,032 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

9.0

Service and Facilites

8.7

People often mention about Grand Hotel Preanger
All
Distance to City Center (177)
Staff Friendliness (166)
Bedroom (153)
Room Space (146)
Accessibility (144)
Surroundings (143)
Variety (135)
Hotel Area (132)
Bathroom (131)
Taste (129)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Hotel Preanger

Number of reviews per page
20
40
Customer reviews
Profile Picture
ARIA R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
You are not only staying but also experiencing the historical heritage.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
17 Jun 2026
Dear Ms. Aria, On behalf of the entire hotel team, I would like to thank you for staying at our hotel. Receiving positive feedback, especially from someone most important to us – you – is always a pleasure. We have forwarded your feedback to the relevant team as a token of our appreciation for the wonderful experience you had. Once again, I thank you for taking the time to share your feedback. We hope to welcome you back again soon. Sincerely, Davey Hari Fauci, Front Office Manager
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Eva D. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 3 week(s) ago
Disappointing. The room smelled of cigarettes, the room was damp, the pillowcases were damp, and the bathroom mat was very dirty.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The staff is very friendly, the rooms are spacious.
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Bang a. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, but some areas were undergoing renovations, so access to some public areas was a bit convoluted. They should have been informed beforehand.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 5 week(s) ago
I wish that the hotel informed the guests that they are having massive renovations.
1 people find it helpful
y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was actually comfortable and large, although the furniture was antique. It was clean, but the old building and interior made everything feel dated but comfortable. I was tired of having to climb the stairs to the third floor, as it was still under renovation and there was no elevator. After walking around the Braga area, I wanted to rest right away, but I had to exercise by climbing the stairs. It was a bit difficult to sleep at night because the street was noisy with traffic. But if asked if I would stay here again, I would, but maybe look for a quieter area. Maybe a room a little further away from the traffic noise and with an elevator that was already accessible.
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1 people find it helpful
D***a
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
The hotel is creepy, it's old. Even though it's a 5-star hotel, there are so many strange noises. I'm fed up🥹
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying with us. As a hotel with a rich history and unique character, we strive to strike a balance between the exceptional features of the building and the comfort of our guests. However, we understand that your comfort is our top priority, and we will discuss your feedback with the relevant teams for further evaluation. We greatly appreciate your comments, which help us continuously improve the quality of our services and facilities. Once again, we apologize for any inconvenience caused and thank you for your interest. Sincerely, Davey Hari Fauci, Front Office Manager
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M***d
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
Please fix it immediately, especially the bathroom. The hot water is difficult to control, the towels are overdue for replacement as they're no longer absorbent and smell a bit off, and the bathroom smells awful. Even though it's an old hotel, cleanliness still needs to be maintained; it's apparent that almost all the equipment hasn't been updated at all.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay. We apologize for any inconvenience you experienced during your stay. This may not reflect the standard of comfort we strive to provide for all our guests. Please note that our hotel is undergoing periodic renovations to enhance the quality of our facilities and improve guest comfort. Your feedback aligns with our ongoing commitment to these improvements, and we have forwarded it to the relevant team for close monitoring and attention during the ongoing facility upgrade process. We greatly appreciate your comments, as they help us identify areas for immediate improvement and development. We apologize again for any experience that did not meet your expectations. We hope that the ongoing renovations will bring significant improvements, and we look forward to welcoming you back for an even more comfortable stay in the future. Sincerely, Devi Hari Fauzi, Front Office Manager
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Emi G.
icon-Leisure
Leisure
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8.6
/10
Reviewed 6 week(s) ago
The advantages are a strategic location on Jl. Braga, easy to find food, and good sightseeing. The disadvantages are that the hotel is old and under renovation... you can imagine.... There are not many food choices for breakfast.
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4 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Emi G., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent location. We are currently undertaking gradual improvements to enhance the quality of our facilities and guest comfort, so some areas and amenities may not yet be perfect. We have forwarded your feedback regarding the breakfast menu to our Food and Beverage team for evaluation and future improvements. We greatly appreciate your feedback and look forward to welcoming you back once the improvements are complete so we can provide you with an even more comfortable and memorable stay. Sincerely, Davey Hari Fauci, Front Office Manager
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f***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Long weekend chose this hotel which is close to Braga, nice, complete facilities.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed your time with us. We have forwarded your feedback to the relevant team. As a token of our appreciation for the wonderful experience you had with us, I once again thank you for taking the time to share your feedback. We hope to welcome you back again soon. Sincerely, Davey Hari Fauci, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
For a nice room, but unfortunately it is being renovated so many areas look dirty and a bit shabby.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the condition and design of our rooms. However, we regret to inform you that ongoing renovations are underway. As part of our commitment to improving the quality of our facilities and guest experience, the hotel is undergoing periodic improvements. However, we understand that the cleanliness and comfort of the hotel premises must be maintained at all times. Therefore, we have forwarded your feedback to the relevant team to take special action during the renovation process. We appreciate your suggestion and look forward to welcoming you back once the renovations are complete, so that you can have an even more comfortable stay that meets our standards. Sincerely, Davey Hari Fauci, Front Office Manager
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Bun D. S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 8 week(s) ago
Just once is enough… I don’t understand… how can this hotel be categorized as 5 stars… old hotel… Customer comfort is also disappointing.. asked for a non-smoking room…… the answer is yes… but given a flexible room… meaning smoking or not… funny… how come there is a flexible room? Does the CS not know what a non-smoking room is? I am personally very disappointed… and I just heard there are flexible rooms… smoking or not… just once is enough… Oh my… until everything smells of cigarettes… didn’t sleep well all night… only the parking attendant was somewhat satisfactory.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Bun D. S., Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you may have experienced during your stay with us. We are deeply saddened that the room you stayed in did not meet the non-smoking requirements, which may have affected your comfort and quality of rest. We understand your disappointment regarding the description of the room type provided. This feedback is important to us in ensuring that the information provided to guests is clear and accurate, and that we can better accommodate guest requests. For your information, our hotel is currently undergoing periodic renovations to improve the quality of our facilities and the overall guest experience. However, we recognize that this does not diminish our responsibility to continue providing the best possible service and comfort to all our guests. Furthermore, we appreciate your appreciation of our valet parking and parking team. We will share this compliment with the relevant teams. Once again, we sincerely apologize for any experience that did not meet your expectations. We value your feedback and will use it in our evaluations to improve our services in the future. Sincerely, Devi Hari Fauzi, Front Office Manager
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
Terrible room, cleanliness also food. This hotel is really old school.
2 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. We are disappointed to learn that you were dissatisfied with the condition of the hotel during your visit. As part of our commitment to improving our facilities and guest experience, the hotel is currently undergoing a phased renovation. Nevertheless, we understand that this should not affect the level of comfort and service our guests expect, and we regret that we fell short during your stay. Your comments have been shared with our Housekeeping, Food & Beverage, and management teams for immediate review and improvement. We appreciate your candid feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to welcome you again in the future and provide a significantly improved experience. Kind regards, Devi Hari Fauzi Front Office Manager
a***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Location close to Braga... Old hotel that has been renovated... 1 elevator is not working... Spacious and comfortable rooms... Elegant old hotel type... Friendly staff.
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+4
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location near the Braga area and felt comfortable in our rooms. We especially appreciate your appreciation for the friendliness of our staff, which we will share with our entire team as an inspiration to continue providing excellent service. We also appreciate your understanding regarding the ongoing improvements. We are gradually upgrading our facilities to enhance guest comfort. Regarding your feedback on one of the elevators that was not working, we have noted your suggestion and will take it into consideration to further improve the quality of our facilities and services. Thank you again for your review and support. We look forward to welcoming you back in the future for an even better stay. Sincerely, Devy Hari Fauci, Front Office Manager
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Placed in a room with a smoking area, so the smell of smoke was bad. Complained, and they tried to solve it with odour spray, but it didn't work. All the furniture and bed sheets are old.
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the cigarette smoke odor in your room. We understand how uncomfortable this must have been, especially when the measures taken were unable to fully resolve the issue. As part of our commitment to enhancing our facilities and guest experience, the hotel is currently undergoing a phased renovation. However, we recognize that this should not compromise the comfort and satisfaction of our guests, and we regret that we did not meet your expectations on this occasion. Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Devi Hari Fauzi Front Office Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
In March 2026, it is under renovation. Hopefully, in the future, every room will be more comfortable, because the condition of the room and its contents are starting to look worn out, too old😢
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of your room and some of the furniture appearing outdated. We understand that this may have affected your comfort during your stay, and we sincerely apologize for this unpleasant experience. Please be informed that our hotel is currently undergoing periodic renovations to improve facilities and comfort within our rooms. Your feedback aligns with our commitment to continuous improvement, particularly upgrading all rooms and amenities to provide a more comfortable stay in the future. We appreciate your feedback, as it is vital for us to continuously improve and develop our services. Once again, we apologize for any inconvenience this may have caused, and we look forward to welcoming you back for an even better experience once the renovations are complete. Sincerely, Davey Hari Fauci, Head of Front Office
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Muhammad F. A. F.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The room was okay... but it didn't live up to its star rating. It was clean, but the building was so old that it felt dated.
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Accommodation's Reply
17 Jun 2026
Thank you for taking the time to share your stay experience with us. We understand that the appearance of the older building may have affected your expectations regarding the hotel's amenities. As a hotel housed in an older building, we are constantly undertaking renovations and refurbishments to enhance comfort and improve existing facilities without compromising the value and unique character of our hotel. Your feedback regarding our adherence to star ratings is very important to us, as we remain committed to continuously improving the quality of our service and facilities in the future. Thank you for your feedback, and we look forward to welcoming you back for an even better experience in the future. Sincerely, Davey Hari Fauci, Front Office Manager
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L***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The location is OK, but the hotel comfort is very lacking, there is only 1 lift access and cleanliness is not well maintained.
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Aditya
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
1. The location is very strategic if you want to go to Braga, Jl. Asia Afrika is very close… 2. The hotel is very old and the furniture inside needs to be replaced and a lot of improvements, this hotel should not be a 5 star anymore, it should be downgraded to a 3 star hotel. 3. The food is quite varied, okay. 4. My husband's jeans were left in the closet when checking out, the items were sent but the money in my husband's pocket was no longer there.
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Susilawati
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Good, but the food menu is the same... Even though we stayed for two days
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