favehotel PGC Cililitan

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Overall Ratings & Reviews favehotel PGC Cililitan

Traveloka (14,936)
Other sources (63)
8.6
Very Good
From 14,936 reviews
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Cleanliness

8.4

Room Comfort

8.3

Meal

8.5

Location

8.7

Service and Facilites

8.5

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Staff Friendliness (169)
Accessibility (164)
Bedroom (159)
Surroundings (157)
Ambiance (153)
Bathroom (135)
Distance to City Center (130)
Room Space (125)
Check-in/out Time (120)
Hotel Area (118)
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Traveler Reviews favehotel PGC Cililitan

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Customer reviews
i***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 day(s) ago
Please ask management to provide valet parking attendants in the lobby.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
It's a very comfortable stay, with easy access to TMII, and the hotel is right in the heart of the shopping center. You can easily find everything you need, including souvenirs and merchandise, as it's a wholesale center with quality goods. The hotel staff are friendly, and the breakfast menu is excellent, and the kids loved it.
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Accommodation's Reply
15 May 2026
Dear Ms. Nilai, Valued Guest, Thank you for your impressive and comprehensive review of your stay at FaveHotel PGC Sililiton. We are delighted to hear that you felt comfortable during your stay and enjoyed the hotel's convenient location for easy access to TMII Shopping Centre and other shopping malls. We are also pleased to hear that you and your family enjoyed the various amenities within the hotel, including easy access to essentials and souvenirs, and enjoyed the breakfast menu that the children loved. Your compliments regarding the service of our hotel staff mean a great deal to us and will motivate us to continue striving for the best possible service. Thank you for your trust, and we hope to welcome you and your family back again on your next stay for an even better experience. Sincerely, The Management Team, FaveHotel PGC Sililiton
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D***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
I'm a regular here. The room is okay, but yesterday the bathroom floor was wet. Could you please fix that?
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Accommodation's Reply
15 May 2026
Dear Valued Guest, Thank you for choosing Favehotel pgc cililitan as your preferred accommodation. We are pleased that you were satisfied with the condition of our room and apologize for the inconvenience caused by the wet bathroom floor during your stay. We have forwarded your feedback to the relevant team for immediate investigation and repair to ensure your utmost comfort. Thank you for your interest and feedback. We hope to provide you with an even better experience on your next visit. Sincerely, The Management Team, Favehotel pgc cililitan
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yano a.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Please service the AC unit. It's making a really loud noise, with a thin layer of black dust coming out, and the AC unit is leaking water. This will help us get repairs and make us more comfortable.
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Accommodation's Reply
15 May 2026
Mr. Yano A., Thank you for taking the time to provide us with feedback. We apologize for the inconvenience you experienced regarding the condition of the air conditioning in your room, including the noise, dust, and water leak. We greatly appreciate your feedback and have immediately forwarded it to our engineering team for inspection, cleaning, and repair to ensure the comfort of all our guests. Thank you for your interest and suggestions. We hope to welcome you back to Favehotel pgc cililitan for an even more comfortable stay next time. Sincerely, The Management Team, Favehotel pgc cililitan
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h***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
The toilet button is broken. The price is quite expensive, a little less than 500 rupiah without breakfast.
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Accommodation's Reply
15 May 2026
Dear Valued Customer, Thank you for taking the time to provide us with a review and feedback. We apologize for the inconvenience you experienced regarding the toilet flush button not working properly during your stay. We have forwarded your feedback to our engineering team for immediate investigation and repair. Regarding your room rate, we understand your comments. Room rates may vary depending on the length of stay and level of accommodation. However, we remain committed to providing the best value for money in our services and amenities for all our guests. We greatly appreciate your feedback, which helps us improve the quality of our facilities and services at Favehotel pgc cililitan. Sincerely, The Management Team, Favehotel pgc cililitan
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T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Checked in here pretty late, got assigned to a corner room. The room was clean, the floor I got assigned to was quiet. Overall, it was a nice stay, slept like a baby. I almost forgot to check out.
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Accommodation's Reply
29 Apr 2026
Dear Value Guest Thank you for sharing your lovely experience. We are delighted to know that despite your late check-in, you were able to enjoy a clean and quiet corner room, making your stay comfortable and restful at favehotel PGC Cililitan. It’s wonderful to hear that you slept so well—almost missing check-out 😊. Your kind feedback truly means a lot to us and motivates our team to continue providing a pleasant and relaxing stay for every guest. We look forward to welcoming you again on your next visit. Warm regards, Management favehotel PGC Cililitan
E***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Check-in and check-out were fast, the standard room was comfortable and clean, and the TV was still on, just to entertain. Everything was fine.
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Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the quick check-in and check-out process, as well as the comfort and cleanliness of the standard rooms at Favehotel PGC Cililitan, made your stay enjoyable. We appreciate your feedback regarding the TV facilities, which we will take into consideration for future evaluations and improvements to provide a better experience. Thank you for your trust, and we look forward to welcoming you again. Sincerely, The Management Team, Favehotel PGC Cililitan
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Edo V.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall, there's been a significant change with this hotel. It's much more comfortable. I'll definitely stay here again next time.
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Accommodation's Reply
29 Apr 2026
Dear Mr. Edo V., Thank you for your positive review. We are delighted to hear that you had a better and more comfortable experience during your stay at Favehotel PGC Cililitan. Your trust in us as your first choice is something we are very proud of. This appreciation motivates our entire team to strive for continuous improvement in service quality and to provide the best possible experience on every visit. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Favehotel PGC Cililitan
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
Honestly, the second floor is really scary, especially since renovations are underway. I might want to cancel my standard room, as the rooms aren't soundproof. I was startled every hour by the sound of something banging around nearby, making a lot of noise. Otherwise, it's comfortable; I might just choose a nicer standard room.
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Accommodation's Reply
29 Apr 2026
Dear Valued Customer, Thank you for taking the time to share your experience. We apologize for any inconvenience, particularly regarding the atmosphere on the second floor and the noise during the renovations. We understand that this may have affected your comfort and quality of rest. Your feedback is very important to us. We will evaluate the renovation layout, sound control measures, and room arrangement to minimize guest disturbance. We also appreciate your feedback regarding room types, and in the future, we will strive to provide more suitable rooms for a more comfortable stay at favehotel pgc cililitan. Thank you for your understanding and feedback. We look forward to welcoming you back again for a better experience. Sincerely, The Management Team, favehotel pgc cililitan
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and the hotel environment is easily accessible.
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1 people find it helpful
Accommodation's Reply
19 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the friendly staff and convenient location of Favehotel PGC Cililitan made your stay comfortable and memorable. We are committed to providing friendly and professional service and ensure that our location and facilities are convenient for all guests, whether for business or leisure. Your compliments encourage our entire team to continue maintaining and improving the quality of our service. We look forward to welcoming you back in the future for an even better experience. Sincerely, The Management Team, Favehotel PGC Cililitan
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MeL C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
I like the location. It's close to the plaza, so I can find food nearby. The room was clean and tidy.
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Accommodation's Reply
13 Apr 2026
Dear Ms./Mrs. Mel C., Thank you for your review. We are delighted to hear that you enjoyed our hotel's location near shopping malls, easy access to restaurants, and that you were satisfied with the cleanliness of the room. Your positive review encourages us to continue striving to maintain the quality of service and comfort for all guests staying at Favehotel pgc cililitan. We hope to welcome you back for another memorable stay next time. Sincerely, The Management, Favehotel pgc cililitan
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Muhammad T. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very cool, spacious room, clean room
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Accommodation's Reply
19 Apr 2026
Dear Mr. Muhammad T.I., Thank you for your positive review. We are delighted to know that the spacious and clean rooms at Favehotel PGC Cililitan provided you with a pleasant and enjoyable stay. Your compliments encourage us to strive to maintain the highest quality facilities and services for all our guests. We look forward to welcoming you again. Sincerely, The Management Team, Favehotel PGC Cililitan
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A***L
icon-Transit
Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 8 week(s) ago
For the price of food outside the accommodation package, please lower the price a little because it is still too expensive, a meal for 1 person costs more than 170 thousand during breaking the fast, and the food stock is also limited, in the end we only eat what is left in the serving, please improve it again, thank you.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We apologize for any inconvenience you may have experienced regarding food pricing and menu availability during the Iftar (breaking of the fast) period. We will forward your feedback on food pricing and menu availability to the relevant team for evaluation, so that we can provide a more diverse and reliable menu for our guests in the future. We greatly appreciate your feedback, and we will continue to strive to improve the quality of service and the dining experience at Favehotel PGC Cililitan. Thank you for your interest, and we hope to provide you with a better experience on your next visit. Sincerely, The Management Team, Favehotel PGC Cililitan
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Edo V.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Premier room 855, bathroom door handle broken. The hallway between rooms smells damp.
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Accommodation's Reply
24 Mar 2026
Dear Mr. Edo V, Thank you for your feedback regarding your stay. We apologize for the inconvenience you experienced with the bathroom door handle in Premier Room 855 and the musty odor in the hallway. We greatly appreciate this feedback and have forwarded it to our engineering and housekeeping teams for immediate inspection and repair to ensure your comfort. Thank you for your attention and information. We look forward to welcoming you back to Favehotel pgc cililitan for an even more comfortable stay. Sincerely, The Management Team, Favehotel pgc cililitan
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I***I
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Comfort, clean room, and strategic location
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Accommodation's Reply
22 Mar 2026
Dear Valued Guest, Thank you for sharing your feedback following your stay at Favehotel PGC Cililitan. We are delighted to know that you found the room comfortable and clean, and that our strategic location added convenience to your stay. Your kind feedback is truly appreciated and motivates our team to continue providing the best service to our guests. We look forward to welcoming you back to Favehotel PGC Cililitan in the near future. Warm regards, Management Favehotel PGC Cililitan
J***a
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 10 week(s) ago
The AC wasn't cooling and leaked. After reporting it, repairs were made, but the room was dirty and not cleaned. The female receptionist was unfriendly; this wasn't her first time staying here and she was consistently unfriendly. Only one staff member was friendly, the rest, not including the security guard on the ground floor.
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Accommodation's Reply
12 Mar 2026
Dear Valued Customer, Thank you for taking the time to share your experience. We apologize for the inconvenience caused by the malfunctioning and leaking air conditioning, as well as the room being dirty after repairs but not immediately cleaned. This certainly did not meet the comfort standards we expect from all our guests. Furthermore, we are deeply saddened by the unpleasant experience related to the service attitude of some of our reception staff. This feedback is very important to our management for evaluation and improvement, so that we can always provide friendly and professional service to all our guests. Thank you for your continued trust in choosing Favehotel PGC Cililitan for your stays. We greatly appreciate your feedback and will use it as a basis for improving the quality of our services and facilities. We hope to welcome you back in the future for a better experience. Sincerely, The Management Team, Favehotel PGC Cililitan
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W***u
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
Close to shopping centers, access to several offices is close, service in restaurants needs improvement
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Accommodation's Reply
12 Mar 2026
Dear Valued Customer, Thank you for taking the time to write a review. We are pleased to hear that the location of Favehotel PGC Cililitan, near shopping malls and with easy access to various office areas, made your stay convenient. We also appreciate your feedback regarding our restaurant service. We will use it to improve and develop our services to provide a better experience for our guests in the future. We hope to welcome you back again in the future with even better service. Sincerely, The Management Team, Favehotel PGC Cililitan
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W***u
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
Everything was comfortable except the food stall attendant who was not ready during breakfast.
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Accommodation's Reply
12 Mar 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your comfortable stay at Favehotel PGC Cililitan. However, we apologize for the inconvenience caused during breakfast, particularly the lack of available restaurant staff. This feedback is invaluable and will be taken into consideration to improve the availability and service of our team during breakfast. Thank you for your attention and suggestion. We hope to welcome you back again for a better experience next time. Sincerely, The Management Team, Favehotel PGC Cililitan
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E***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
It's fun to be a subscriber, always success
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Accommodation's Reply
06 Mar 2026
Dear Valued Customer, Thank you for your positive review and trust. We are delighted to know you enjoyed your stay and that FaveHotel PGC Cililitan has become your top choice. Your support and hopes are invaluable to our ongoing efforts to improve the quality of our service and guest comfort. We look forward to welcoming you again. Sincerely, The Management Team, FaveHotel PGC Cililitan
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Clean, comfortable. Close to the city
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1 people find it helpful
Accommodation's Reply
02 Mar 2026
Dear Valued Customer, Thank you for your positive review. We are delighted to hear that the cleanliness, comfort, and easy access to the city at Favehotel PGC Cililitan made your stay enjoyable. Your compliments encourage us to continue maintaining the quality of our services and facilities. We look forward to welcoming you again. Sincerely, The Management Team, Favehotel PGC Cililitan
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