JW Marriott Hotel Surabaya

Explore JW Marriott Hotel Surabaya
8.9
Very Good
From 7,238 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.2

People often mention about JW Marriott Hotel Surabaya
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Staff Friendliness (92)
Room Space (88)
Bedroom (88)
Bathroom (85)
Taste (83)
Distance to City Center (78)
Variety (75)
Family Friendly (71)
Hotel Area (71)
Ambiance (70)
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Traveler Reviews JW Marriott Hotel Surabaya

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Customer reviews
N***a
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10.0
/10
Reviewed 6 day(s) ago
It's really delicious
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Widjaptrapt
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10.0
/10
Reviewed 1 week(s) ago
Best 5-star hotel!! Affordable, good, comfortable, perfect for relaxing.
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c***a
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Business
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9.4
/10
Reviewed 4 week(s) ago
Overall service excellent, have a great time staying here.
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Patrick J. L.
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Leisure
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9.6
/10
Reviewed 5 week(s) ago
The location is okay, but it's a bit congested in front of the TP. The only thing missing is the AC in the room, it's really hot...
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F***a
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10.0
/10
Reviewed 6 week(s) ago
I really enjoyed my stay here. Want to come back again in the future.
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S***m
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10.0
/10
Reviewed 7 week(s) ago
Good services and clean. Very good experience
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Elok f.
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Staycation
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9.7
/10
Reviewed 7 week(s) ago
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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M***n
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Leisure
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10.0
/10
Reviewed 11 week(s) ago
If you're visiting here, try to avoid the weekend, as the atmosphere is pleasant, quiet, clean, and comfortable. Furthermore, taking the kids swimming is a real treat, as you won't have to worry about crowds of other guests.
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s***a
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Business
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8.5
/10
Reviewed 13 week(s) ago
The staff are very friendly and helpful.
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s***a
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8.5
/10
Reviewed 13 week(s) ago
Thank you for your service and assistance
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 13 week(s) ago
The location is strategic, walking distance to Tunjungan Plaza. You can also enjoy Car-Free Day on Sunday mornings. The evening dining options in front of the hotel are also quite extensive. It's simply top-notch.
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Rini a. t.
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Staycation
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9.4
/10
Reviewed 13 week(s) ago
Very pleasant atmosphere, friendly service.
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f***i
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10.0
/10
Reviewed 14 week(s) ago
Looks like you'll be addicted to staying here
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M***a
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Leisure
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10.0
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly, the hotel is comfortable & clean.
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H***n
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Staycation
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10.0
/10
Reviewed 15 week(s) ago
The staff are all friendly, no hassle and didn't take long to check in 🥰
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1 people find it helpful
maya s.
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Business
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10.0
/10
Reviewed 16 week(s) ago
A luxury hotel with a strategic location. The staff is very helpful and friendly. The rooms are spacious and clean. The food is delicious and the service is excellent.
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T***I
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10.0
/10
Reviewed 16 week(s) ago
Very happy. Very comfortable here. Clean, great view.
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N***G
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Leisure
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8.5
/10
Reviewed 17 week(s) ago
Nice pool & kids club, good food at pavillion
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Verified Traveler
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Thank you for the wonderful stay. The room was comfortable, the service was friendly, and the food was delicious. TOP!
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L***y
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Leisure
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9.7
/10
Reviewed 20 week(s) ago
Hotel staff from security, reception, restaurant... all are very friendly and welcoming
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1 people find it helpful
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