Menara Peninsula

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Overall Ratings & Reviews Menara Peninsula

Traveloka (10,527)
Other sources (309)
8.4
Very Good
From 10,527 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Menara Peninsula
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Staff Friendliness (181)
Room Space (179)
Bedroom (168)
Ambiance (162)
Hotel Area (151)
Bathroom (150)
Accessibility (149)
Distance to City Center (144)
Taste (143)
Variety (138)
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Traveler Reviews Menara Peninsula

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 19 hour(s) ago
The location is very strategic, very easy to reach from the airport. Because it is right in front of the inner city toll road. If you want to go anywhere, it is also easy, there is a Transjakarta bus stop right in front of the hotel. I thought because this is an old hotel, the facilities and furniture would also be old. It turns out not, quite amazed by the maintenance of this hotel, very well maintained. The toilet and bathtub looked very clean and well maintained, even looked like new. The mattress was okay, there was no musty smell. The only drawback was the TV screen was blurry. The facility that was tried was the gym. The equipment in the gym is also quite well maintained, functioning well. The breakfast is the best. There are many choices and delicious food. For the price, it is quite cheap compared to other newer hotels.
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S***i
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Transit
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9.1
/10
Reviewed 2 day(s) ago
Some of the reception staff were a bit unfriendly. The AC was cool, the food was varied, and it's a shame the espresso machine is gone. Overall, I still recommend the Peninsula 👍🏻
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Y***y
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8.5
/10
Reviewed 3 day(s) ago
Was cool and location also good
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L***n
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Staycation
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9.4
/10
Reviewed 4 day(s) ago
It's an old hotel, but it's still okay, and the service is also good. Thanks.
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I***a
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Staycation
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10.0
/10
Reviewed 5 day(s) ago
Impressive and attractive, friendly staff.
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F***y
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10.0
/10
Reviewed 1 week(s) ago
Hooray, happy with the upgrade
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Verified Traveler
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9.7
/10
Reviewed 1 week(s) ago
I will come back if I stay again.
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1 people find it helpful
Accommodation's Reply
07 Oct 2026
Thank you for your review of Menara Peninsula Hotel. We greatly appreciate your compliments and sincerely hope to welcome you back on your next visit.
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L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Got a free upgrade, thank you. The service was great, and the food was varied.
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1 people find it helpful
Accommodation's Reply
07 Oct 2026
Thank you for your positive review. We are delighted to know that our team provided you with a memorable experience during your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Menara Peninsula Hotel again. Sincerely, Menara Peninsula Hotel
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I***a
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Business
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10.0
/10
Reviewed 2 week(s) ago
Comfortable, clean, friendly, and kind staff. Overall, it's great.
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3 people find it helpful
Accommodation's Reply
07 Oct 2026
Thank you for your review and compliments. We were delighted to be a part of your stay and we greatly appreciate your feedback. We hope to see you again at Menara Peninsula Hotel. We look forward to welcoming you back next time. Sincerely, Menara Peninsula Hotel
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M***M
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9.1
/10
Reviewed 2 week(s) ago
I registered for check-in at 2 o'clock, they told me the room was ready and they would wait another 30 minutes for it to be cleaned. At 3:30 I went to the front desk again but was told to queue. It's okay, when I got to the front desk the front desk employee said I had registered yet. Well, if I hadn't, how could there be proof of deposit? Hilarious, right? Finally, I was told to wait another 15 minutes. Okay, I was still patient here. At 3 o'clock I went back again but there was no friendliness from the hotel's front desk, instead I was told to queue again. They even told me the room wasn't ready. Well, when they said it was ready, they gave it to someone who had just registered or paid on the spot. This service is ridiculous. In the end, I got angry and was given a makeshift room by the front desk because it was already 4:30, so I accepted it rather than not getting a room. Overall, I was disappointed with the service, even though this is a 4-star hotel.
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1 people find it helpful
Accommodation's Reply
07 Oct 2026
Thank you for taking the time to share your experience. We apologize for any inconvenience you experienced during check-in, particularly the waiting time and the service you received from the front desk. We understand that this experience was disappointing, especially after you were previously informed that your room was ready. Your feedback is important to us, and we will review it with the relevant team to ensure that the check-in process and guest services will be improved in the future. We greatly appreciate your patience and hope to provide you with a better experience on your next stay. Sincerely, Menara Peninsula Hotel
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Rista R. A.
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9.7
/10
Reviewed 2 week(s) ago
I have been staying here since 2005 and until now it is still as comfortable and the service is friendly.
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3 people find it helpful
Accommodation's Reply
07 Oct 2026
Dear Rista, Thank you for your positive review. We are delighted to know that our team provided you with a memorable experience during your stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Menara Peninsula Hotel again. Sincerely, Menara Peninsula Hotel
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I***A
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
Recommended hotel. I always book this one.
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2 people find it helpful
Accommodation's Reply
07 Oct 2026
Thank you for choosing Menara Peninsula Hotel and for taking the time to write a positive review. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again. Sincerely, Menara Peninsula Hotel
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Thoeng R.
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
Vintage hotel with good maintenance. Clean. Good service. Good breakfast.
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Accommodation's Reply
07 Oct 2026
Dear Mr. Thoeng R., Thank you for sharing your positive experience with us. We are delighted to know that you enjoyed the hotel's classic atmosphere, cleanliness, service, and breakfast. Your kind feedback is truly appreciated and will motivate our team to continue providing the best service. We look forward to welcoming you back to Menara Peninsula Hotel for another memorable stay. Warm regards, Menara Peninsula Hotel
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Marcelina K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is highly recommended
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Accommodation's Reply
07 Oct 2026
Dear Marcelina, Thank you for choosing Menara Peninsula Hotel and for taking the time to write a positive review. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again. Sincerely, Menara Peninsula Hotel
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W***o
icon-Staycation
Staycation
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6.1
/10
Reviewed 3 week(s) ago
Check-in took a long time, trash was taken away. The swimming pool was not provided with an ashtray. Only 1 towel was provided, so if 2 people wanted to swim they had to bring towels from the room. The restaurant staff was unfriendly when my nephew had breakfast and wanted to bring food to the room, he was reprimanded in public, saying it was SOP, even though other guests also brought bags but were not reprimanded by the supervisor. Even though we booked 2 rooms for 3 days 2 nights (1 Executive Suite + 1 Twin Deluxe) on the top floor. Very disappointed.. even though we are not kings..? My advice in the field of hospitality services, it is highly discouraged/avoid confrontation with guests because that policy is always there.
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2 people find it helpful
Accommodation's Reply
07 Oct 2026
Thank you for taking the time to share your experience and feedback. We apologize for any inconvenience you experienced during your stay with us. We are particularly sorry about the issues you encountered during check-in, trash disposal, pool facilities, and towels. Furthermore, we take your experience during breakfast especially seriously, particularly how we communicated information about hotel policies. We understand that communicating these rules needs to be done in a friendly and tactful manner to avoid inconvenience to guests. We will evaluate all your feedback in conjunction with the relevant departments to improve, especially in terms of service and consistent adherence to standard operating procedures (SOPs). We regret that your experience did not meet your expectations. We sincerely hope to have the opportunity to provide better service and accommodations on your next visit. Sincerely, Menara Peninsula Hotel
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Evi S.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
friendly, informative hotel staff
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Accommodation's Reply
22 Sep 2026
Dear Mr. Abi, Thank you so much for your advice and kind review. We sincerely hope to welcome you again on your next stay. We are confident that you will create many wonderful memories. Thank you again, from Menara Peninsula Hotel.
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Thiia T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
This is my favorite hotel. I often stay here for staycations. The downside is that during weddings, the parking lot is full, and you have to climb up and down stairs. But the staff, the hotel, and everything else are great and comfortable.
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Accommodation's Reply
07 Oct 2026
Dear Thiia T, thank you so much for sharing your experience at The Peninsula Menara. We are very grateful for your satisfaction and for your valuable feedback. Your comments are extremely important to the continuous improvement of our hotel's services and facilities. We will do our best to ensure you have an even more satisfying stay on your next visit. Thank you again. The Peninsula Menara
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very strategic location, comfortable and clean. The staff were kind and friendly, and the food was delicious.
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Accommodation's Reply
07 Oct 2026
Dear Guest, Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed our strategic location, comfortable and clean rooms, friendly service, and delicious food. Your kind feedback means a lot to our team. We look forward to welcoming you back to Menara Peninsula Hotel for another enjoyable stay. Warm regards, Menara Peninsula Hotel
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Still the most favorite hotel in Jakarta
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Accommodation's Reply
07 Oct 2026
Thank you for your review and compliments. We were delighted to be a part of your stay and we greatly appreciate your feedback. We hope to see you again at Menara Peninsula Hotel. We look forward to welcoming you back next time. Sincerely, Menara Peninsula Hotel
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Chaidir T. K. L.
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Business
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10.0
/10
Reviewed 3 week(s) ago
Older hotel but still very nice. Spacious rooms and bathrooms. Friendly staff. Varied food.
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Accommodation's Reply
22 Sep 2026
Dear Mr. Chaidir, Thank you for your feedback and positive review. We look forward to welcoming you back again for an even more memorable stay. Sincerely, Menara Peninsula Hotel
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Number of reviews per page
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