Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your kind review. We are delighted to know that you found our hotel comfortable for a staycation with your family. Your support means a lot to us, and we look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to know that you had a comfortable stay and that you would recommend our hotel for both business trips and family stays. Your support truly means a lot to us, and we look forward to welcoming you back again for another pleasant experience. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your great rating and for sharing your wonderful feedback. We are delighted to know that you had an enjoyable stay and appreciated our friendly staff, varied food selection, comfortable and spacious room, as well as the clean facilities and ample parking area. We are also pleased that our location near the city park added convenience to your morning walks. Your kind words mean a lot to us, and we look forward to welcoming you back again for another memorable stay. Warm regards, Anom Purboyanto General Manager

Dear Mr. Chandra, Warm greetings from Novotel Balikpapan. Thank you very much for your perfect rating and for sharing your kind recommendation. We are delighted to know that you found our hotel highly recommended for a staycation experience. Your support truly means a lot to us, and we look forward to welcoming you back again for another memorable stay. Warm regards, Anom Purboyanto General Manager

Dear Ms. Nona H. M., Warm greetings from Novotel Balikpapan. Thank you very much for your kind review and great rating. We are delighted to know that you were satisfied with our service and strategic location. Your feedback is truly appreciated, and we look forward to welcoming you back again for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Mr. Akhmad Z. A. M., Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback and for your great rating. We sincerely apologize for the inconvenience caused by the restaurant renovation and the temporary dining arrangement on the 2nd floor during your stay. We truly appreciate your understanding as we continue improving our facilities to provide a better experience for all our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back again for a more comfortable stay in the future. Warm regards, Anom Purboyanto General Manager

Dear Ms. Rita, Warm greetings from Novotel Balikpapan. Thank you very much for your excellent rating and for sharing your wonderful review. We are delighted to know that you had a great experience staying with us for your family vacation, and that you plan to return on your next visit. Your kind words truly mean a lot to us, and we look forward to welcoming you and your family back again for another memorable stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our friendly staff and facilities during your stay. At the same time, we sincerely appreciate your comments regarding the Smart TV facility in the Superior Room category. Your feedback is very valuable for us as we continuously evaluate and improve our guest experience and room facilities. We understand your expectations regarding the room value and amenities provided, and your comments have been shared with the related team for further consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back again for an even better stay in the future. Warm regards, Anom Purboyanto General Manager

Dear Mr. Rizki, Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your detailed feedback. We sincerely regret to learn that your stay did not meet your expectations, especially regarding the room condition, lighting, and the uncomfortable damp smell you experienced. Please accept our apologies for the inconvenience caused. Your comments regarding the room interior and ambiance are truly valuable and have been shared with our team for immediate attention and improvement. We are continuously working on upgrades to enhance our guests’ comfort, including ongoing renovations in several areas of the hotel. We also appreciate your understanding regarding the breakfast venue relocation during the renovation period, and we truly hope the breakfast experience was enjoyable and met your expectations. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Anom Purboyanto General Manager Novotel Balikpapan

Dear Funder A. P., Warm greetings from Novotel Balikpapan. Thank you for your wonderful review and perfect rating. We are delighted to hear that you were satisfied with our service and facilities, and that your request for the view was handled smoothly. We truly appreciate your feedback and look forward to welcoming you again. Warm regards, Anom Purboyanto General Manager

Dear I Gusti P. A. P. P., Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback. We sincerely apologize that your concern about the room temperature was not addressed promptly, and we regret the frustration this caused. Your comments are important and have been noted for improvement. We hope to have the opportunity to welcome you again under better conditions. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you had the best experience, enjoyed our delicious food, and found the hotel comfortable. Your positive feedback truly means a lot to our team and motivates us to continue delivering excellent service and memorable stays. We look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager

Dear Mr. Muhammad Z., Warm greetings from Novotel Balikpapan. Thank you for your continued trust in staying with us, and we are especially happy to know that this time you brought your family and had a very pleasant experience. It truly means a lot to us. We are delighted that you enjoyed our friendly service, spacious room, well-functioning facilities, and of course our breakfast selection. Your compliment about our variety of Western, Eastern, and Nusantara dishes is highly appreciated — breakfast is indeed one of our proud highlights. We are also glad that you found it convenient to explore the nearby area, including Taman Bekapai and surrounding cafés within walking distance. Please accept our apologies regarding the gym access during your stay due to renovation. We are pleased to inform you that the gym is now open again after relocation to the basement floor, and we hope you will be able to enjoy the complete facilities on your next visit. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you for sharing your feedback and for choosing to stay with us. We are pleased to know that you enjoyed the room and the comfort of having a bathtub during your stay. For your information, most of our room types are equipped with a bathtub to enhance our guests’ comfort and relaxation experience. Should you have any specific room preferences for your next visit, our team will be happy to assist you. We truly appreciate your kind review and look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager

Dear Mr. Dedy S., Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback with us. We truly appreciate your constructive comments. Please accept our sincere apologies regarding the air conditioning that was not cool enough, the hot water temperature, and the breakfast replenishment that was not well maintained during your stay. This is certainly not the standard we strive to deliver. Your feedback has been shared with our Engineering and F&B teams for immediate follow-up and improvement. At the same time, we are grateful for your kind words about our service and room cleanliness. It is encouraging for our team to know that these aspects met your expectations. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next stay. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Warm greetings from Novotel Balikpapan. Thank you very much for your detailed and thoughtful feedback. We truly appreciate you taking the time to share your experience with us. Thank you for your suggestion regarding the bathtub area. We will certainly review the addition of anti-slip bath mats and extra floor mats to enhance safety and comfort for our guests. Your input is very valuable for our continuous improvement. We are also pleased to know that you found our hotel accessible for wheelchair users, from the entrance, restaurant access, to the lift facilities. It is wonderful to hear that you enjoyed the food variety, clean room, cool air conditioning, beautiful view, and that the in-room facilities such as TV channels, refrigerator, wardrobe, and safe box functioned well. Please accept our apologies regarding the bathroom door and shower that may need minor adjustments. Our Engineering team will follow up to ensure everything works smoothly. Thank you again for your kind words and encouragement. We truly look forward to welcoming you back for another excellent stay. Warm regards, Anom Purboyanto General Manager

Dear Mr. Fauzi, Thank you very much for your excellent rating of 9.4 and for choosing to stay with us during your leisure visit. We are truly delighted to read your kind words, “Terbaik memang hotel ini.” Your appreciation means a great deal to our entire team, as we continuously strive to deliver memorable experiences to each of our valued guests. Your encouragement to maintain and further improve our standards motivates us even more to consistently provide the best service and facilities. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Anom Purboyanto General Manager

Dear Ms. Nuraini, Thank you for your positive rating and review. We are delighted to hear that you felt comfortable in our room, were impressed with our team's service, and enjoyed the variety of food we served. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back again on your next visit. Sincerely, Anom Purboyanto, General Manager

Dear Ms. Rinna, Thank you for your excellent rating and review. We are delighted to hear that you enjoyed our superb location, beautiful views, and comprehensive facilities. We are also pleased that we were able to accommodate your request for a non-smoking room with a sea view, and that you and your family appreciated the friendliness of our staff, the varied breakfast menu, and the safety and comfort of the children's pool. These compliments are a great motivation for our entire team to continue maintaining the quality of our service. We hope to welcome you back again on your next visit. Sincerely, Anom Puraboyanto, General Manager

Dear Ms./Mrs. S*i, Thank you for your review and feedback. We apologize for the inconvenience caused by your check-in exceeding our standard schedule. This is certainly not the experience we expect from our guests. We have forwarded this feedback to the relevant team for evaluation, in order to make future check-ins smoother and more punctual. We sincerely hope to welcome you back again and provide you with an even better stay experience. Sincerely, Anom Purboyanto, General Manager