7.1
Pleasant
From 108 reviews
Provided by travelers on
Cleanliness

6.9

Room Comfort

6.9

Meal

7.0

Location

7.2

Service and Facilites

7.0

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Traveler Reviews OYO 1342 Uniga Malang Family Residence

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20
40
Customer reviews
Rustam Rustam
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6.3
/10
Reviewed 147 week(s) ago
Just test the spooky guts of the hotel.
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3 people find it helpful
Faried M.
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6.2
/10
Reviewed 154 week(s) ago
Order Standard, Until the hotel there is no Standard Room, Upgrade to a Suite at an additional cost, But the room is not ready. Got room amenities not given, shampoo soap. There is no mineral water, the linens don't seem to be replaced, there are still lots of dirt spots. Rating 5/10.
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5 people find it helpful
Accommodation's Reply
14 Jul 2022
Hi Farid! We sincerely apologize for the trouble caused. We would like to thank you for sharing the important feedback, we will definitely work on this to make sure your next visit will be a great experience. Greetings, Jane!
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arnesti K.
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4.8
/10
Reviewed 171 week(s) ago
Not satisfied, because it was not stated that I should not mix with friends of the opposite sex, when I wanted to check in it turned out that I couldn't even though I had paid and could not be refunded, even though I was far from Jogja wanting to vacation in Malang but was ultimately disappointed. The receptionist was not friendly at all, didn't help us in finding the best solution.
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9 people find it helpful
Accommodation's Reply
05 Mar 2022
Hey Arnesti, Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Kimawati!
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Hengki T.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 174 week(s) ago
My personal experience while staying at Oyo Uniga Malang was very disappointing. The first time when I wanted to check in I waited too long I had to wait for the receptionist first past 2 pm instead of the check-in procedure it had to be 2 o'clock, the OYO party should have waited for the guest to arrive but instead had to wait for the receptionist to come first, And after I got a room, it turned out that there was a slight problem in the bathroom, the water was very small, the shower water and the faucet were very small. I had to wait for the water to be full in the bucket to take a shower and the water heater didn't work at all, the hot water didn't work, and the closet couldn't be used. because the water reservoir is not filled with water, so if you pup you have to use a dipper to water it. Please, Oyo, the service and facilities will be repaired again. This is according to my personal experience while staying at Oyo Uniga.
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6 people find it helpful
Accommodation's Reply
17 Feb 2022
Hi Hengki! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Kisno!
Agus P. I.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 183 week(s) ago
I paid cash when I checked in, but the credit card was still deducted. And quiet, the receptionist does not stand by.
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1 people find it helpful
andininhere a.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 184 week(s) ago
1. Bathroom water comes out very small so it takes 2-3 hours for the tub to be full. 2. In the room there is no trash can. 3. The admin is friendly, the rooms are clean, the AC is cold and comfortable.
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4 people find it helpful
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Bahktyar B. W.
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9.7
/10
Reviewed 186 week(s) ago
I am very happy with this place, the conditions are very clean and all complete, highly recommended. Thank you.
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1 people find it helpful
Fatkhul
icon-origin-TRAVELOKA
8.5
/10
Reviewed 216 week(s) ago
Tempatnya nyaman dengan harga yg murah sudah ada ac, tv, dan ada air panas untuk mandi cuma perugas yg d lobby adanya cuma siang sampai malam, kalau pagi skpai siang sering tidak ada ptugas yg jaga lobby.
2 people find it helpful
Yesi T. E. P.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 231 week(s) ago
The furniture looks new but not clean., No towels ... the room when we checked in, was very dirty especially the bathroom .. water was not adequate.
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6 people find it helpful
Qusnul C.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 233 week(s) ago
The service is very lacking, there are no bathroom equipment and hot water does not come out / the engine is dead. And the hotel clerk is often not there, please fix it again, thank you.
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1 people find it helpful
Abdul S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 234 week(s) ago
Very disappointing, the hot water can & amp; # 39; t, the service is not friendly.
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Mahrus h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 236 week(s) ago
iam glad very nice place and good
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Devi M. L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 245 week(s) ago
Can not be according to schedule, check-in rooms the check-in period runs out of sunset.
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Muhammad V. L.
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4.8
/10
Reviewed 251 week(s) ago
Not recommended. The water runs small, the room is not well prepared.
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3 people find it helpful
Dirga S. N.
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Romantic
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6.0
/10
Reviewed 270 week(s) ago
A bad experience, there was no brushing and toothpaste soap, where the cash cell phone was too high even 1 meter above the head, the bathroom door was broken and even had to wait 30 minutes for the help, it had to scream.
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1 people find it helpful
Dyta
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Family
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4.8
/10
Reviewed 274 week(s) ago
It's not an inn but an old student mess building that was made into a hotel. I have ordered and seen the scary conditions my son did not want. I asked for a refund to the Traveloka Site but it took a long time to spend 50 thousand pulses without completion. yes I already consider it after. I'm looking for another hotel.
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Moedjiyanto
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Business
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6.2
/10
Reviewed 276 week(s) ago
First impression is not good, come in the morning at 09.00 before check-in time at 14.00. To be able to enter at 09.00 plus the cost of 50,000, okay, okay, then go up to the 2nd floor to the room, the ups turned out to pass the trash scattered about, But before passing the floor was wet and slippery because the room was flooded, okay finally entered the room, eh it turned out WiFi wasn't On, you have to go down if you want to get WiFi, I asked you, it's been dead weekly. I really need this WiFi. Not as promoted. I can't use WiFi above, then I cancel to check in at 9, I wait until the check-in time arrives, which is at 2:00 p.m., very disappointed, and I promise I will never stay at Oyo Uniga Hotel again, give up.
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Wahyu Hidayatullah
icon-Family
Family
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8.5
/10
Reviewed 279 week(s) ago
In accordance with the price offered, if there is breakfast would be more comfortable for guests, a little advice.
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Anjar N.
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Backpacking
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5.5
/10
Reviewed 279 week(s) ago
The pillow is not comfortable to use, aka the cramped (important) there is a window above the door that has no curtains so the light can enter the room.
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1 people find it helpful
wahyudi h. s.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 279 week(s) ago
Book a twin bedroom given a single, warm morning water dies. Find the receptionist confusing the location and position.
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1 people find it helpful
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