Serena Palace Hotel

Explore Serena Palace Hotel
4.0
Poor
From 4 reviews
Cleanliness

5.0

Room Comfort

3.6

Location

6.0

Service and Facilites

5.0

Traveler Reviews Serena Palace Hotel

Number of reviews per page
20
40
Top reviews
Verified traveler
2.0
/10
Reviewed 512 week(s) ago

Hotels.com verified review

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Chris
8.0
/10
Reviewed 532 week(s) ago

Hotels.com verified review

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified traveler
4.0
/10
Reviewed 572 week(s) ago

Expedia Group verified review

Not a nice hotel at all, very noisy room with a hard bed.
Verified traveler
2.0
/10
Reviewed 674 week(s) ago

Hotels.com verified review

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.
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