Everything is okay, the only thing that is a little disappointing is that the mini fridge is not cold at all even though I have complained and it has been replaced but it is still the same, it is still not cold, because I like cold drinks, so please pay attention, hopefully the facilities can be better.

We will come back again. The hotel is satisfactory.

The hotel facilities are truly kid-friendly. Perfect for a staycation. The food is delicious. It's clean, and the staff are all friendly. Maybe you could check the sheets and sargul/sarban in the future. One of the two pillows still smelled like laundry that hadn't dried after being hung out to dry. It was a bit musty. Otherwise, it was great. I'll definitely stay here again next time I'm on vacation.

A centrally located hotel, close to tourist attractions, easy access to everything, and a very beautiful hotel with plenty of photo spots and aesthetics. Check-in was fast, with the staff assisting with luggage to the room. The hotel doesn't have an elevator, but the walkway is comfortable. All the staff are friendly and welcoming. We were able to take photos in kimonos for 50 IDR for 30 minutes, including drinks and sushi. We can bring our own photographer. My husband and I stayed for our 26th wedding anniversary and requested swan towels in the room, and they were granted. We were very happy. Other hotels usually charge a fee or don't fulfill requests, but Kontena prioritizes guest comfort. We stayed for 2 nights without any issues at all. The service was satisfactory, the staff were quick and friendly. We will definitely stay at Kontena again next time. Maintain the excellent service, from the security guard at the front who was very helpful when we were confused about finding parking, to the staff in the restaurant, and the cleaning service, everything was fine. 👍👍 Thank you

Very friendly service from check-in to check-out, the room is nice and comfortable for a staycation here with family, the facilities are quite complete, excellent Kontena Hotel 🫶

The hotel staff is very friendly. It's clean and has a pleasant atmosphere.

Suitable for a place to stay with family 👌

great place for family

The staff are friendly and comfortable when bringing children, but cleanliness needs to be paid more attention to. Yesterday the blanket had a red stain.

the food tastes bland, the chicken is hard like a rock

child-friendly... clean, beautiful

I was worried because the check-in time was very late. Alhamdulillah, the friendly staff from the hotel helped me by phone, and upon arrival at the hotel I didn't have to wait long and could immediately rest. Likewise, the check-in time didn't have to wait long either. Even though the hotel was very busy. Overall, everything was very good. From the clean and fragrant room, the hotel environment that is extraordinary and pleasing to the eye, and also the friendliness of the staff. I won't get bored staying there. 🥰😊. Thank you Kontena Hotel 🙏

The food ran out (side dishes) ran out after more than 45 minutes without being filled. Only filled with noodles, rice, instant noodles. Serious.

I've stayed here several times and last year I was very happy with the facilities, but this year I was a bit disappointed because the variety of food provided was much reduced compared to last year, and in my opinion the taste has decreased compared to previous years. As for the refill, it's still fast, that's the only drawback that I think needs to be improved. The rest is okay, and the kidsfrenli area should be added if possible, because every year this hotel always has the most children according to my observation, so that the children will be happier staying here. Also, the storage space is very minimalist and there are only 3 hangers, so it's very lacking in my opinion.

Friendly staff and strategic location in the city center

I got a free dinner for two. The variety of food was quite good, but the taste was rather bland. For breakfast, the food was again quite varied and tasted quite good compared to the dinner food. For children over 4 years old, they pay IDR 50,000 (dinner), IDR 45,000 for breakfast. Whether it was because of the high season or that was the policy, it's a shame it wasn't stated in the room description, huhu, even though in other hotels, two children still get free breakfast. The room was cramped and I didn't expect it to be without a divan, which was purely due to my lack of attention.

more variety for breakfast and dinner menus

Please keep up the good work. Thank you all 🙏

The atmosphere is pleasant, the rooms are spacious and clean. It's perfect for a family stay.

The hotel is comfortable. The swimming pool is clean and spacious. The rooms are clean but not very spacious. The bathroom has adequate hot water and is clean. The only downside is the restaurant's food is expensive. In the future, the food should be more varied and affordable.