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Mercure Jayapura
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Overall Ratings & Reviews Mercure Jayapura
Traveloka (418)
Other sources (6)
8.7
Very Good
From 418 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.6
Location
8.8
Service and Facilites
8.7
People often mention about Mercure Jayapura
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Staff Friendliness (24)
Bedroom (24)
Distance to City Center (23)
Bathroom (22)
Accessibility (21)
Ambiance (21)
Room Space (21)
Hotel Area (20)
Variety (19)
Family Friendly (17)
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Traveler Reviews Mercure Jayapura
Number of reviews per page
20
40
Customer reviews
Guido X. P.
10.0
/10
Reviewed 3 day(s) ago
The manager of the Mercure Jayapura Hotel and his staff are very friendly.
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Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
Check-in was very fast and check-out was also fast. Satisfying...
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Accommodation's Reply
03 Apr 2026
Dear Mercure Jayapura Customer, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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TE
Thobyas E. L.
Leisure
8.4
/10
Reviewed 4 week(s) ago
The hotel was clean and the staff was friendly. Some breakfast items were already sold out even though it was only around 7 p.m.
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Accommodation's Reply
03 Apr 2026
Warm Greetings from Mercure Jayapura
We greatly appreciate your comments regarding your visit to Mercure Jayapura. It's always a pleasure to receive positive feedback.
We will share your comments with our team regarding the food not being refilled at 7 AM, so we can learn from your experience and improve the quality of our service.
Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one.
Sincerely,
Andreas Riyadi
General Manager
A***r
Business
9.0
/10
Reviewed 6 week(s) ago
Place is ok, service is ok, food is ok enough
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Accommodation's Reply
16 Mar 2026
Dear Mr./Ms. A*r, Thank you for your positive review. We are delighted to have provided you with a pleasant experience during your stay. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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C***n
Leisure
9.7
/10
Reviewed 10 week(s) ago
The price is in accordance with the facilities, good, clean, still safe for the pocket.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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C***n
Leisure
9.7
/10
Reviewed 10 week(s) ago
The price is according to the facilities, very good, clean.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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LF
Luthfi F.
9.4
/10
Reviewed 10 week(s) ago
I recently stayed here for a business trip to Jayapura, and overall, it was a very productive experience. The location is highly strategic, situated right in the heart of Jayapura’s city center, which made commuting to various business meetings and government offices very convenient. The room itself was impressive, compact, clean, and well-designed to meet all my basic needs as a business traveler. It provided a comfortable space to rest after a long day of work. However, one area that could use an upgrade is the food variety. I stayed for three nights, and I found the menu to be quite repetitive and limited. Enhancing the breakfast spread and dinner options would definitely elevate the guest experience. Despite this, it remains a solid and reliable choice for anyone visiting Jayapura on business!
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Accommodation's Reply
12 Feb 2026
Dear Mr Luthfi
Thank you for taking the time to tell us about your experience at the Mercure Jayapura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Andreas Riyadi
General Manager
M***d
Business
8.5
/10
Reviewed 11 week(s) ago
This is my second time at this hotel. The food is delicious, with Eastern Indonesian flavors, including the Manadonese porridge. The rooms are comfortable, clean, and make you feel at home.
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Accommodation's Reply
09 Feb 2026
Dear Mr. M*d, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are always happy to receive positive comments. We will share your comments with our team to maintain the high standards of delicious Manado porridge and clean rooms as you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Gledis V. T.
10.0
/10
Reviewed 11 week(s) ago
The hotel staff was very friendly. If I ever go back to Jayapura, I'd love to stay at the Mercure again.
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Accommodation's Reply
04 Feb 2026
Dear Mr. Gledis V. T., We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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D***h
Business
8.5
/10
Reviewed 12 week(s) ago
Clean rooms, friendly staff, and strategic location
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Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. D*h, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Verified Traveler
Leisure
10.0
/10
Reviewed 16 week(s) ago
The hotel staff was very friendly.
The food served at breakfast was also very delicious and varied.
The hotel's strategic location made New Year's Eve a truly memorable experience.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We would like to express our sincere gratitude for your positive review. We are delighted to hear that you were satisfied and comfortable during your stay at Mercure Jayapura. We hope to welcome you back again in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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SS
Sthevi S.
9.7
/10
Reviewed 16 week(s) ago
Friendly staff & very comfortable rooms
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Accommodation's Reply
04 Jan 2026
Dear Ms. Stevie S., Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the comfort of the rooms during your stay at Mercure Jayapura. Your review means a lot to us. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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M***d
Business
9.4
/10
Reviewed 17 week(s) ago
A very strategic location in the middle of Jayapura's bustling center. With competitive prices and the amenities provided, this is definitely worth it.
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Accommodation's Reply
25 Dec 2025
Dear Mr. M*d, Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location and the facilities we offer. We are committed to providing a pleasant experience for all our guests. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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A***I
10.0
/10
Reviewed 18 week(s) ago
Nice
Pleasant
Clean smell
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Accommodation's Reply
22 Dec 2025
Dear A*I, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Jayapura and were satisfied with the cleanliness of our hotel. We hope to welcome you back again soon. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
Business
8.3
/10
Reviewed 20 week(s) ago
No sarongs available. I've requested prayer mats but they haven't been delivered. The takeaway breakfast didn't meet expectations. Thank you.
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Accommodation's Reply
04 Jan 2026
Your response: Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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A***i
10.0
/10
Reviewed 21 week(s) ago
Satisfying, very comfortable. Very satisfied.
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Accommodation's Reply
04 Jan 2026
Dear A*i, thank you so much for your positive review of our hotel. We are delighted to hear that you had a comfortable and enjoyable stay at Mercure Jayapura. We look forward to welcoming you back to our hotel. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
Business
8.3
/10
Reviewed 21 week(s) ago
I've requested a prayer mat, but it wasn't delivered. I took one pack from the restaurant, and the contents were minimal. Thank you.
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Accommodation's Reply
04 Jan 2026
Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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T***k
Business
10.0
/10
Reviewed 22 week(s) ago
Staff restoran very friendly and food ok
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Accommodation's Reply
19 Nov 2025
Dear T***k,
Thank you for your kind feedback regarding our restaurant staff and food quality. We are delighted to hear that you had a positive experience during your stay. Your compliments will certainly be shared with our team to encourage their continued excellent service.
Best regards,
Andreas Riyadi
Verified Traveler
10.0
/10
Reviewed 29 week(s) ago
Clean hotel.. Cool, in the middle of the city
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Accommodation's Reply
17 Oct 2025
Dear Guest
We very much appreciate your comments regarding your stay at the Mercure Jayapura.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Andreas Riyadi
General Manager
S***h
10.0
/10
Reviewed 33 week(s) ago
Overall, solid. Very effective for families
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Accommodation's Reply
04 Jan 2026
Dear Mr./Ms. S*h, Thank you for your positive review. We are delighted to hear that you and your family had a wonderful experience at Mercure Jayapura. We look forward to welcoming you back in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Number of reviews per page
20
40
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