Mercure Jayapura

Hotels
8.6
/10
Very Good
412 reviews

What Guests Say About Their Stay

Cathy

9.4
/ 10
The hotel staff was very friendly and helpful at check in. At checkout, just return the card and go straight to the airport. Less than 1 minute in the hotel lobby. The spacious and comfortable room, complete bathroom with hairdryer adds to the impression according to my needs as a woman. The availability of a dispenser near the room is very helpful for customers. ❤️
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ipung h. p.

10.0
/ 10
The hotel is very nice and beautiful The hotel service is also the best The food is also delicious and there are many menus The best
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Stevie B.

9.7
/ 10
Reception-nya ramah. Kamar-nya bersih. Fasilitas oke. Sarapan pagi menu mantap dan enak sekali dan lokasi strategis di tengah kota Jayapura, mau ke mana-mana gampang. Terima kasih.

YANLIANA

10.0
/ 10
perfect and excellent. Attentive staffs, very kind.... sincere .. that hospitality mindsets ...just gonna give thumbs up👍👍

Dinda

10.0
/ 10
the new hotel in town opened in dec 2016 if im not wrong, the room is clean, comfortable and spacious, i stayed in deluxe room
In the Area
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Jl Ahmad Yani, Gurabesi No 12, Jayapura, Jayapura, Kota Jayapura, Papua, Indonesia, 99111

Main Facilities

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Parking
WiFi
Staying at Mercure Jayapura is a good choice when you are visiting North Jayapura. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Jayapura

Jl Ahmad Yani, Gurabesi No 12, Jayapura, Jayapura, Kota Jayapura, Papua, Indonesia, 99111
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Location


Staying at Mercure Jayapura is a good choice when you are visiting North Jayapura.

About Mercure Jayapura

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Jayapura is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure Jayapura.

All facilities in Mercure Jayapura

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Others

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

Hotel Services

  • Laundry service

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Jayapura

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Jayapura
10
Another facilities in Mercure Jayapura
WiFi in public area, Bus/truck parking, Laundry service, TV

Frequently asked question in Mercure Jayapura

What are available facilities at Mercure Jayapura?
There are top facilites at Mercure Jayapura such as Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Jayapura?
The standard check-in time at Mercure Jayapura is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Jayapura
Mercure Jayapura has a 4.0-star rating.
How many floors does Mercure Jayapura have?
Mercure Jayapura has 10.
Are there any parking spots at Mercure Jayapura ?
Yes: Yes, there are parking spots at Mercure Jayapura
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More Reviews from Other Guests in Mercure Jayapura

Overall Ratings & Reviews Mercure Jayapura

Traveloka (406)
Other sources (6)
8.7
Very Good
From 406 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Mercure Jayapura
All
Staff Friendliness (24)
Bedroom (23)
Distance to City Center (22)
Accessibility (21)
Bathroom (21)
Ambiance (20)
Room Space (20)
Hotel Area (19)
Variety (17)
Family Friendly (16)
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Traveler Reviews Mercure Jayapura

Number of reviews per page
20
40
Customer reviews
A***r
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
Place is ok, service is ok, food is ok enough
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Accommodation's Reply
16 Mar 2026
Dear Mr./Ms. A*r, Thank you for your positive review. We are delighted to have provided you with a pleasant experience during your stay. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The price is in accordance with the facilities, good, clean, still safe for the pocket.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The price is according to the facilities, very good, clean.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Luthfi F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I recently stayed here for a business trip to Jayapura, and overall, it was a very productive experience. The location is highly strategic, situated right in the heart of Jayapura’s city center, which made commuting to various business meetings and government offices very convenient. The room itself was impressive, compact, clean, and well-designed to meet all my basic needs as a business traveler. It provided a comfortable space to rest after a long day of work. However, one area that could use an upgrade is the food variety. I stayed for three nights, and I found the menu to be quite repetitive and limited. Enhancing the breakfast spread and dinner options would definitely elevate the guest experience. Despite this, it remains a solid and reliable choice for anyone visiting Jayapura on business!
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Accommodation's Reply
12 Feb 2026
Dear Mr Luthfi Thank you for taking the time to tell us about your experience at the Mercure Jayapura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
This is my second time at this hotel. The food is delicious, with Eastern Indonesian flavors, including the Manadonese porridge. The rooms are comfortable, clean, and make you feel at home.
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Accommodation's Reply
09 Feb 2026
Dear Mr. M*d, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are always happy to receive positive comments. We will share your comments with our team to maintain the high standards of delicious Manado porridge and clean rooms as you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Gledis V. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly. If I ever go back to Jayapura, I'd love to stay at the Mercure again.
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Accommodation's Reply
04 Feb 2026
Dear Mr. Gledis V. T., We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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D***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Clean rooms, friendly staff, and strategic location
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Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. D*h, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff was very friendly. The food served at breakfast was also very delicious and varied. The hotel's strategic location made New Year's Eve a truly memorable experience.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We would like to express our sincere gratitude for your positive review. We are delighted to hear that you were satisfied and comfortable during your stay at Mercure Jayapura. We hope to welcome you back again in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Sthevi S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Friendly staff & very comfortable rooms
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Accommodation's Reply
04 Jan 2026
Dear Ms. Stevie S., Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the comfort of the rooms during your stay at Mercure Jayapura. Your review means a lot to us. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
A very strategic location in the middle of Jayapura's bustling center. With competitive prices and the amenities provided, this is definitely worth it.
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Accommodation's Reply
25 Dec 2025
Dear Mr. M*d, Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location and the facilities we offer. We are committed to providing a pleasant experience for all our guests. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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A***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice Pleasant Clean smell
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Accommodation's Reply
22 Dec 2025
Dear A*I, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Jayapura and were satisfied with the cleanliness of our hotel. We hope to welcome you back again soon. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
No sarongs available. I've requested prayer mats but they haven't been delivered. The takeaway breakfast didn't meet expectations. Thank you.
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Accommodation's Reply
04 Jan 2026
Your response: Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Satisfying, very comfortable. Very satisfied.
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Accommodation's Reply
04 Jan 2026
Dear A*i, thank you so much for your positive review of our hotel. We are delighted to hear that you had a comfortable and enjoyable stay at Mercure Jayapura. We look forward to welcoming you back to our hotel. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 16 week(s) ago
I've requested a prayer mat, but it wasn't delivered. I took one pack from the restaurant, and the contents were minimal. Thank you.
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2 people find it helpful
Accommodation's Reply
04 Jan 2026
Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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T***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Staff restoran very friendly and food ok
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Accommodation's Reply
19 Nov 2025
Dear T***k, Thank you for your kind feedback regarding our restaurant staff and food quality. We are delighted to hear that you had a positive experience during your stay. Your compliments will certainly be shared with our team to encourage their continued excellent service. Best regards, Andreas Riyadi
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Clean hotel.. Cool, in the middle of the city
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Accommodation's Reply
17 Oct 2025
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Jayapura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager
S***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Overall, solid. Very effective for families
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Accommodation's Reply
04 Jan 2026
Dear Mr./Ms. S*h, Thank you for your positive review. We are delighted to hear that you and your family had a wonderful experience at Mercure Jayapura. We look forward to welcoming you back in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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N***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The view is great, check in is easy, the hotel staff is also very friendly.
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Accommodation's Reply
29 Aug 2025
Dear Mr. N*h, We very much appreciate your comments regarding your visit to Mercure Jayapura. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ougeit Sajadi, Front Office Manager.
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ANDI A. F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
the best. thank you...........
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Accommodation's Reply
29 Aug 2025
Dear Andi A. F., We are very grateful for your comments regarding your visit to Mercure Jayapura. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ougeit Sajadi, Front Office Manager.
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Yessy M. E. W.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 37 week(s) ago
I stayed 3 nights at this hotel with the hope of getting the best service. But in reality I stayed at a 4-star hotel but the room facilities were still below 3 stars. There are several things that are very much outside the standards of a 4-star hotel, namely: - Compliment toilet only has a toothbrush, without: bar soap, cotton buds, comb, sanitary bag, vanity kit, shower cap, etc. - The previous guest's drink in the refrigerator was not removed/removed from the time I checked in until I checked out. - The drinking water jug in the room was not refilled/replaced & the glass was washed, even though there was no compliment bottled mineral water in the room. - The breakfast assortment was very minimal and lacked variety.
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Accommodation's Reply
07 Jul 2025
Dear Mrs. Yessy, Thank you for taking the time to tell us about your experience at Mercure Jayapura. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We assure you that we have taken action on this matter. We still hope to have the opportunity to serve you in the future. Thank you for your attention and we pray that you will always be blessed by God Almighty. Amen. Sincerely, Andreas Riyadi. General Manager
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Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Mercure Jayapura

Traveloka (406)
Other sources (6)
8.7
Very Good
From 406 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Mercure Jayapura
All
Staff Friendliness (24)
Bedroom (23)
Distance to City Center (22)
Accessibility (21)
Bathroom (21)
Ambiance (20)
Room Space (20)
Hotel Area (19)
Variety (17)
Family Friendly (16)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Jayapura

Number of reviews per page
20
40
Customer reviews
A***r
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
Place is ok, service is ok, food is ok enough
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Accommodation's Reply
16 Mar 2026
Dear Mr./Ms. A*r, Thank you for your positive review. We are delighted to have provided you with a pleasant experience during your stay. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The price is in accordance with the facilities, good, clean, still safe for the pocket.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The price is according to the facilities, very good, clean.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Luthfi F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I recently stayed here for a business trip to Jayapura, and overall, it was a very productive experience. The location is highly strategic, situated right in the heart of Jayapura’s city center, which made commuting to various business meetings and government offices very convenient. The room itself was impressive, compact, clean, and well-designed to meet all my basic needs as a business traveler. It provided a comfortable space to rest after a long day of work. However, one area that could use an upgrade is the food variety. I stayed for three nights, and I found the menu to be quite repetitive and limited. Enhancing the breakfast spread and dinner options would definitely elevate the guest experience. Despite this, it remains a solid and reliable choice for anyone visiting Jayapura on business!
Read More
Find this review helpful?
Accommodation's Reply
12 Feb 2026
Dear Mr Luthfi Thank you for taking the time to tell us about your experience at the Mercure Jayapura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
This is my second time at this hotel. The food is delicious, with Eastern Indonesian flavors, including the Manadonese porridge. The rooms are comfortable, clean, and make you feel at home.
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Accommodation's Reply
09 Feb 2026
Dear Mr. M*d, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are always happy to receive positive comments. We will share your comments with our team to maintain the high standards of delicious Manado porridge and clean rooms as you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Gledis V. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly. If I ever go back to Jayapura, I'd love to stay at the Mercure again.
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Accommodation's Reply
04 Feb 2026
Dear Mr. Gledis V. T., We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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D***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Clean rooms, friendly staff, and strategic location
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Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. D*h, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff was very friendly. The food served at breakfast was also very delicious and varied. The hotel's strategic location made New Year's Eve a truly memorable experience.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We would like to express our sincere gratitude for your positive review. We are delighted to hear that you were satisfied and comfortable during your stay at Mercure Jayapura. We hope to welcome you back again in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Sthevi S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Friendly staff & very comfortable rooms
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Accommodation's Reply
04 Jan 2026
Dear Ms. Stevie S., Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the comfort of the rooms during your stay at Mercure Jayapura. Your review means a lot to us. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
A very strategic location in the middle of Jayapura's bustling center. With competitive prices and the amenities provided, this is definitely worth it.
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Accommodation's Reply
25 Dec 2025
Dear Mr. M*d, Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location and the facilities we offer. We are committed to providing a pleasant experience for all our guests. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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A***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice Pleasant Clean smell
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Accommodation's Reply
22 Dec 2025
Dear A*I, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Jayapura and were satisfied with the cleanliness of our hotel. We hope to welcome you back again soon. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
No sarongs available. I've requested prayer mats but they haven't been delivered. The takeaway breakfast didn't meet expectations. Thank you.
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Accommodation's Reply
04 Jan 2026
Your response: Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Satisfying, very comfortable. Very satisfied.
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Accommodation's Reply
04 Jan 2026
Dear A*i, thank you so much for your positive review of our hotel. We are delighted to hear that you had a comfortable and enjoyable stay at Mercure Jayapura. We look forward to welcoming you back to our hotel. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
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Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 16 week(s) ago
I've requested a prayer mat, but it wasn't delivered. I took one pack from the restaurant, and the contents were minimal. Thank you.
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2 people find it helpful
Accommodation's Reply
04 Jan 2026
Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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T***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Staff restoran very friendly and food ok
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Accommodation's Reply
19 Nov 2025
Dear T***k, Thank you for your kind feedback regarding our restaurant staff and food quality. We are delighted to hear that you had a positive experience during your stay. Your compliments will certainly be shared with our team to encourage their continued excellent service. Best regards, Andreas Riyadi
Verified Traveler
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10.0
/10
Reviewed 24 week(s) ago
Clean hotel.. Cool, in the middle of the city
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Accommodation's Reply
17 Oct 2025
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Jayapura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager
S***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Overall, solid. Very effective for families
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Accommodation's Reply
04 Jan 2026
Dear Mr./Ms. S*h, Thank you for your positive review. We are delighted to hear that you and your family had a wonderful experience at Mercure Jayapura. We look forward to welcoming you back in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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N***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The view is great, check in is easy, the hotel staff is also very friendly.
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Accommodation's Reply
29 Aug 2025
Dear Mr. N*h, We very much appreciate your comments regarding your visit to Mercure Jayapura. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ougeit Sajadi, Front Office Manager.
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ANDI A. F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
the best. thank you...........
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Accommodation's Reply
29 Aug 2025
Dear Andi A. F., We are very grateful for your comments regarding your visit to Mercure Jayapura. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ougeit Sajadi, Front Office Manager.
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Yessy M. E. W.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 37 week(s) ago
I stayed 3 nights at this hotel with the hope of getting the best service. But in reality I stayed at a 4-star hotel but the room facilities were still below 3 stars. There are several things that are very much outside the standards of a 4-star hotel, namely: - Compliment toilet only has a toothbrush, without: bar soap, cotton buds, comb, sanitary bag, vanity kit, shower cap, etc. - The previous guest's drink in the refrigerator was not removed/removed from the time I checked in until I checked out. - The drinking water jug in the room was not refilled/replaced & the glass was washed, even though there was no compliment bottled mineral water in the room. - The breakfast assortment was very minimal and lacked variety.
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4 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Mrs. Yessy, Thank you for taking the time to tell us about your experience at Mercure Jayapura. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We assure you that we have taken action on this matter. We still hope to have the opportunity to serve you in the future. Thank you for your attention and we pray that you will always be blessed by God Almighty. Amen. Sincerely, Andreas Riyadi. General Manager
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