Mercure Jayapura

Hotels
8.6
/10
Very Good
440 reviews

What Guests Say About Their Stay

Cathy

9.4
/ 10
The hotel staff was very friendly and helpful at check in. At checkout, just return the card and go straight to the airport. Less than 1 minute in the hotel lobby. The spacious and comfortable room, complete bathroom with hairdryer adds to the impression according to my needs as a woman. The availability of a dispenser near the room is very helpful for customers. ❤️
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ipung h. p.

10.0
/ 10
The hotel is very nice and beautiful The hotel service is also the best The food is also delicious and there are many menus The best
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Stevie B.

9.7
/ 10
Reception-nya ramah. Kamar-nya bersih. Fasilitas oke. Sarapan pagi menu mantap dan enak sekali dan lokasi strategis di tengah kota Jayapura, mau ke mana-mana gampang. Terima kasih.

YANLIANA

10.0
/ 10
perfect and excellent. Attentive staffs, very kind.... sincere .. that hospitality mindsets ...just gonna give thumbs up👍👍

Dinda

10.0
/ 10
the new hotel in town opened in dec 2016 if im not wrong, the room is clean, comfortable and spacious, i stayed in deluxe room
In the Area
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Jl Ahmad Yani, Gurabesi No 12, Jayapura, Jayapura, Kota Jayapura, Papua, Indonesia, 99111

Main Facilities

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Parking
WiFi
Staying at Mercure Jayapura is a good choice when you are visiting North Jayapura. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Jayapura

Jl Ahmad Yani, Gurabesi No 12, Jayapura, Jayapura, Kota Jayapura, Papua, Indonesia, 99111
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Discover the Charm of Mercure Jayapura

Welcome to Mercure Jayapura, your gateway to the vibrant beauty and rich culture of Papua, Indonesia. Nestled in a prime location, Mercure Jayapura offers a comfortable and stylish retreat for both business and leisure travelers. Experience the warm hospitality and excellent service that define this exceptional hotel. Room rates at Mercure Jayapura start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Mercure Jayapura Location

Mercure Jayapura is strategically situated in the heart of Jayapura, specifically in the Jl Ahmad Yani, Gurabesi No 12, Jayapura, Jayapura, Kota Jayapura, Papua, Indonesia, 99111 area. This prime location places you just a short distance from the bustling city center, making it convenient to explore all that Jayapura has to offer. The hotel is easily accessible, with key transit hubs and major roads nearby, ensuring a smooth journey for all our guests. The atmosphere surrounding Mercure Jayapura is one of vibrant energy, with easy access to local markets and cultural sites, yet it also offers a tranquil escape from the everyday hustle. For those looking to immerse themselves in the local scene, you'll find yourself close to areas known for their authentic Papuan experiences and lively community spirit.

Mercure Jayapura Facilities & Services

Facilities for guests at Mercure Jayapura are designed to enhance your stay, offering a blend of comfort, convenience, and recreation.
  • Enjoy a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploration. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • Stay active and energized at our well-equipped fitness center, available from 6:00 AM to 9:00 PM. Access is complimentary for all guests.
  • Indulge in a moment of relaxation at our spa and wellness center, offering a range of treatments to rejuvenate your body and mind. Operating hours are from 10:00 AM to 8:00 PM, with services starting from PHP 1,500.
  • Families will appreciate our dedicated children's play area, ensuring entertainment for our younger guests. Available from 9:00 AM to 6:00 PM, free of charge.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • For guests arriving by car, we offer free parking space, a convenient amenity for those traveling by road.
  • A complimentary shuttle service is available to take you to nearby popular shopping centers and business districts, running at scheduled intervals throughout the day.

Mercure Jayapura Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Mercure Jayapura. Whether you're traveling solo, as a couple, or with family, we have the perfect room to suit your needs.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and offer a comfortable space for relaxation. Some Deluxe rooms feature a bathtub.
  • Superior Room:

    Offering City View or Garden View, these non-smoking rooms provide a cozy ambiance. A bathtub is available in select Superior rooms.
  • Executive Suite:

    Experience enhanced comfort and space with our Executive Suites, featuring stunning City Views. These non-smoking suites are ideal for discerning travelers and include a bathtub.
  • Family Room:

    Designed for families, these spacious rooms offer ample space and comfort, with some rooms providing a Garden View. All Family Rooms are non-smoking and include a bathtub.
Please note that Mercure Jayapura is not a pet-friendly hotel.

Mercure Jayapura Dining & Restaurants

Savor a delightful culinary journey at Mercure Jayapura, where our dining venues offer a variety of flavors to please every palate.
  • The Coffee Shop:

    Our all-day dining restaurant offers a diverse menu featuring international and local Indonesian cuisine. Enjoy breakfast from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for a meal is around PHP 500.
  • The Bar:

    Unwind with a refreshing drink at our stylish bar, open from 11:00 AM to 11:00 PM. Enjoy a selection of cocktails, wines, and local beverages. Light snacks are also available.

Mercure Jayapura Nearby Attractions and Activities

Explore the captivating surroundings of Mercure Jayapura and discover the unique attractions that make this region so special.
  • Lake Sentani:

    A breathtakingly beautiful lake surrounded by rolling hills, offering opportunities for boat trips and cultural village visits.
  • Mac Arthur Monument:

    A historical landmark commemorating General Douglas MacArthur's presence during World War II, offering insights into the region's past.
  • Jayapura City Center:

    Immerse yourself in the local culture by exploring the vibrant markets, sampling local delicacies, and interacting with the friendly residents.
  • Pusat Perbelanjaan Hamadi:

    A popular local market where you can find traditional crafts, souvenirs, and fresh produce.
  • Museum Negeri Papua:

    Discover the rich ethnography and history of Papua through its diverse exhibits.
If you are looking for other activities around Mercure Jayapura, check out the best deals on Traveloka: Recommended activities in Jayapura!

How to Get to Mercure Jayapura from the Airport

Getting to Mercure Jayapura is convenient, with several transportation options available from the airport. The airport transfer service of Mercure Jayapura ensures a smooth arrival.
  • Hotel Private Airport Transfer:

    For the utmost convenience, you can arrange for the hotel's private airport transfer service. This service offers a comfortable and direct journey to the hotel. The estimated cost is around PHP 800. You can book this through airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Mercure Jayapura typically takes about 45 minutes to an hour, depending on traffic, and will cost approximately PHP 300 to PHP 400.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. Prices may vary based on demand.
When considering how to get to Mercure Jayapura, the hotel's private transfer offers a seamless experience, especially after a long flight.

Summary of Why You Should Choose to Stay at Mercure Jayapura

Choosing Mercure Jayapura for your stay in Papua guarantees a memorable experience filled with comfort, convenience, and authentic local charm.
  • Prime Location:

    Enjoy easy access to the city's main attractions, business districts, and cultural sites.
  • Excellent Facilities:

    From a refreshing swimming pool to a well-equipped fitness center and relaxing spa, all your needs are catered for.
  • Comfortable Accommodations:

    A variety of room types ensure a pleasant stay, whether you are traveling for business or leisure.
  • Delicious Dining:

    Savor a range of culinary delights at our on-site restaurants and bar.
  • Warm Hospitality:

    Experience the genuine warmth and attentive service of our dedicated staff.
Discover the best Room availability at Mercure Jayapura and start Planning your trip today. Booking Mercure Jayapura is simple and convenient through Traveloka.

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All facilities in Mercure Jayapura

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Others

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

Hotel Services

  • Laundry service

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Jayapura

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Jayapura
10
Another facilities in Mercure Jayapura
WiFi in public area, Bus/truck parking, Laundry service, TV

Frequently asked question in Mercure Jayapura

What are available facilities at Mercure Jayapura?
There are top facilites at Mercure Jayapura such as Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Jayapura?
The standard check-in time at Mercure Jayapura is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Jayapura?
Mercure Jayapura is a 4.0-star hotel.
How many floors does Mercure Jayapura have?
Mercure Jayapura has 10 floors.
Does Mercure Jayapura provide parking?
Yes, Mercure Jayapura provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Jayapura

Overall Ratings & Reviews Mercure Jayapura

Traveloka (434)
Other sources (6)
8.7
Very Good
From 434 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Mercure Jayapura
All
Staff Friendliness (24)
Bedroom (24)
Distance to City Center (23)
Bathroom (22)
Accessibility (21)
Ambiance (21)
Room Space (21)
Hotel Area (20)
Variety (19)
Family Friendly (17)
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Traveler Reviews Mercure Jayapura

Number of reviews per page
20
40
Customer reviews
W***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Nice staff, delicious food, nice view.
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W***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Nice staff, nice view, affordable price.
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Guido X. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The manager of the Mercure Jayapura Hotel and his staff are very friendly.
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Guido X. P., We would like to thank you for your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Check-in was very fast and check-out was also fast. Satisfying...
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1 people find it helpful
Accommodation's Reply
03 Apr 2026
Dear Mercure Jayapura Customer, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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Thobyas E. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The hotel was clean and the staff was friendly. Some breakfast items were already sold out even though it was only around 7 p.m.
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Accommodation's Reply
03 Apr 2026
Warm Greetings from Mercure Jayapura We greatly appreciate your comments regarding your visit to Mercure Jayapura. It's always a pleasure to receive positive feedback. We will share your comments with our team regarding the food not being refilled at 7 AM, so we can learn from your experience and improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely, Andreas Riyadi General Manager
A***r
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
Place is ok, service is ok, food is ok enough
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Accommodation's Reply
16 Mar 2026
Dear Mr./Ms. A*r, Thank you for your positive review. We are delighted to have provided you with a pleasant experience during your stay. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The price is in accordance with the facilities, good, clean, still safe for the pocket.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The price is according to the facilities, very good, clean.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Luthfi F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
I recently stayed here for a business trip to Jayapura, and overall, it was a very productive experience. The location is highly strategic, situated right in the heart of Jayapura’s city center, which made commuting to various business meetings and government offices very convenient. The room itself was impressive, compact, clean, and well-designed to meet all my basic needs as a business traveler. It provided a comfortable space to rest after a long day of work. However, one area that could use an upgrade is the food variety. I stayed for three nights, and I found the menu to be quite repetitive and limited. Enhancing the breakfast spread and dinner options would definitely elevate the guest experience. Despite this, it remains a solid and reliable choice for anyone visiting Jayapura on business!
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Accommodation's Reply
12 Feb 2026
Dear Mr Luthfi Thank you for taking the time to tell us about your experience at the Mercure Jayapura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
This is my second time at this hotel. The food is delicious, with Eastern Indonesian flavors, including the Manadonese porridge. The rooms are comfortable, clean, and make you feel at home.
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Accommodation's Reply
09 Feb 2026
Dear Mr. M*d, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are always happy to receive positive comments. We will share your comments with our team to maintain the high standards of delicious Manado porridge and clean rooms as you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Gledis V. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel staff was very friendly. If I ever go back to Jayapura, I'd love to stay at the Mercure again.
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Accommodation's Reply
04 Feb 2026
Dear Mr. Gledis V. T., We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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D***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Clean rooms, friendly staff, and strategic location
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Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. D*h, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel staff was very friendly. The food served at breakfast was also very delicious and varied. The hotel's strategic location made New Year's Eve a truly memorable experience.
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We would like to express our sincere gratitude for your positive review. We are delighted to hear that you were satisfied and comfortable during your stay at Mercure Jayapura. We hope to welcome you back again in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Sthevi S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Friendly staff & very comfortable rooms
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Accommodation's Reply
04 Jan 2026
Dear Ms. Stevie S., Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the comfort of the rooms during your stay at Mercure Jayapura. Your review means a lot to us. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
A very strategic location in the middle of Jayapura's bustling center. With competitive prices and the amenities provided, this is definitely worth it.
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Accommodation's Reply
25 Dec 2025
Dear Mr. M*d, Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location and the facilities we offer. We are committed to providing a pleasant experience for all our guests. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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A***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Nice Pleasant Clean smell
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Accommodation's Reply
22 Dec 2025
Dear A*I, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Jayapura and were satisfied with the cleanliness of our hotel. We hope to welcome you back again soon. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 25 week(s) ago
No sarongs available. I've requested prayer mats but they haven't been delivered. The takeaway breakfast didn't meet expectations. Thank you.
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Accommodation's Reply
04 Jan 2026
Your response: Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Satisfying, very comfortable. Very satisfied.
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Accommodation's Reply
04 Jan 2026
Dear A*i, thank you so much for your positive review of our hotel. We are delighted to hear that you had a comfortable and enjoyable stay at Mercure Jayapura. We look forward to welcoming you back to our hotel. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 26 week(s) ago
I've requested a prayer mat, but it wasn't delivered. I took one pack from the restaurant, and the contents were minimal. Thank you.
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Accommodation's Reply
04 Jan 2026
Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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T***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Staff restoran very friendly and food ok
1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear T***k, Thank you for your kind feedback regarding our restaurant staff and food quality. We are delighted to hear that you had a positive experience during your stay. Your compliments will certainly be shared with our team to encourage their continued excellent service. Best regards, Andreas Riyadi
Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Mercure Jayapura

Traveloka (434)
Other sources (6)
8.7
Very Good
From 434 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Mercure Jayapura
All
Staff Friendliness (24)
Bedroom (24)
Distance to City Center (23)
Bathroom (22)
Accessibility (21)
Ambiance (21)
Room Space (21)
Hotel Area (20)
Variety (19)
Family Friendly (17)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Jayapura

Number of reviews per page
20
40
Customer reviews
W***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Nice staff, delicious food, nice view.
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W***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Nice staff, nice view, affordable price.
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Profile Picture
Guido X. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The manager of the Mercure Jayapura Hotel and his staff are very friendly.
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Guido X. P., We would like to thank you for your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Check-in was very fast and check-out was also fast. Satisfying...
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1 people find it helpful
Accommodation's Reply
03 Apr 2026
Dear Mercure Jayapura Customer, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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Thobyas E. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The hotel was clean and the staff was friendly. Some breakfast items were already sold out even though it was only around 7 p.m.
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Accommodation's Reply
03 Apr 2026
Warm Greetings from Mercure Jayapura We greatly appreciate your comments regarding your visit to Mercure Jayapura. It's always a pleasure to receive positive feedback. We will share your comments with our team regarding the food not being refilled at 7 AM, so we can learn from your experience and improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely, Andreas Riyadi General Manager
A***r
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
Place is ok, service is ok, food is ok enough
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Accommodation's Reply
16 Mar 2026
Dear Mr./Ms. A*r, Thank you for your positive review. We are delighted to have provided you with a pleasant experience during your stay. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The price is in accordance with the facilities, good, clean, still safe for the pocket.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The price is according to the facilities, very good, clean.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Luthfi F.
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9.4
/10
Reviewed 16 week(s) ago
I recently stayed here for a business trip to Jayapura, and overall, it was a very productive experience. The location is highly strategic, situated right in the heart of Jayapura’s city center, which made commuting to various business meetings and government offices very convenient. The room itself was impressive, compact, clean, and well-designed to meet all my basic needs as a business traveler. It provided a comfortable space to rest after a long day of work. However, one area that could use an upgrade is the food variety. I stayed for three nights, and I found the menu to be quite repetitive and limited. Enhancing the breakfast spread and dinner options would definitely elevate the guest experience. Despite this, it remains a solid and reliable choice for anyone visiting Jayapura on business!
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Accommodation's Reply
12 Feb 2026
Dear Mr Luthfi Thank you for taking the time to tell us about your experience at the Mercure Jayapura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
This is my second time at this hotel. The food is delicious, with Eastern Indonesian flavors, including the Manadonese porridge. The rooms are comfortable, clean, and make you feel at home.
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Accommodation's Reply
09 Feb 2026
Dear Mr. M*d, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are always happy to receive positive comments. We will share your comments with our team to maintain the high standards of delicious Manado porridge and clean rooms as you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Gledis V. T.
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10.0
/10
Reviewed 17 week(s) ago
The hotel staff was very friendly. If I ever go back to Jayapura, I'd love to stay at the Mercure again.
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Accommodation's Reply
04 Feb 2026
Dear Mr. Gledis V. T., We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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D***h
icon-Business
Business
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8.5
/10
Reviewed 18 week(s) ago
Clean rooms, friendly staff, and strategic location
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Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. D*h, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 21 week(s) ago
The hotel staff was very friendly. The food served at breakfast was also very delicious and varied. The hotel's strategic location made New Year's Eve a truly memorable experience.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We would like to express our sincere gratitude for your positive review. We are delighted to hear that you were satisfied and comfortable during your stay at Mercure Jayapura. We hope to welcome you back again in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Sthevi S.
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9.7
/10
Reviewed 21 week(s) ago
Friendly staff & very comfortable rooms
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Accommodation's Reply
04 Jan 2026
Dear Ms. Stevie S., Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the comfort of the rooms during your stay at Mercure Jayapura. Your review means a lot to us. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
A very strategic location in the middle of Jayapura's bustling center. With competitive prices and the amenities provided, this is definitely worth it.
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Accommodation's Reply
25 Dec 2025
Dear Mr. M*d, Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location and the facilities we offer. We are committed to providing a pleasant experience for all our guests. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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A***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Nice Pleasant Clean smell
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Accommodation's Reply
22 Dec 2025
Dear A*I, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Jayapura and were satisfied with the cleanliness of our hotel. We hope to welcome you back again soon. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 25 week(s) ago
No sarongs available. I've requested prayer mats but they haven't been delivered. The takeaway breakfast didn't meet expectations. Thank you.
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Accommodation's Reply
04 Jan 2026
Your response: Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Satisfying, very comfortable. Very satisfied.
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Accommodation's Reply
04 Jan 2026
Dear A*i, thank you so much for your positive review of our hotel. We are delighted to hear that you had a comfortable and enjoyable stay at Mercure Jayapura. We look forward to welcoming you back to our hotel. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 26 week(s) ago
I've requested a prayer mat, but it wasn't delivered. I took one pack from the restaurant, and the contents were minimal. Thank you.
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Accommodation's Reply
04 Jan 2026
Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel
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T***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Staff restoran very friendly and food ok
1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear T***k, Thank you for your kind feedback regarding our restaurant staff and food quality. We are delighted to hear that you had a positive experience during your stay. Your compliments will certainly be shared with our team to encourage their continued excellent service. Best regards, Andreas Riyadi
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