Mercure Jayapura is a 4-star hotels that has been welcoming guests since 2015.
The accommodation went through a renovation in 2020.
Mercure Jayapura is part of Accor.
There are 108 rooms spread across 10 floors.
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Mercure Jayapura
Hotels
Preferred Partner Plus
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8.7
Very Good
484 reviews
What Guests Say About Their Stay
Cathy
9.4
/ 10
The hotel staff was very friendly and helpful at check in. At checkout, just return the card and go straight to the airport. Less than 1 minute in the hotel lobby. The spacious and comfortable room, complete bathroom with hairdryer adds to the impression according to my needs as a woman. The availability of a dispenser near the room is very helpful for customers. ❤️
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ipung h. p.
10.0
/ 10
The hotel is very nice and beautiful
The hotel service is also the best
The food is also delicious and there are many menus
The best
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Stevie B.
9.7
/ 10
Reception-nya ramah. Kamar-nya bersih. Fasilitas oke. Sarapan pagi menu mantap dan enak sekali dan lokasi strategis di tengah kota Jayapura, mau ke mana-mana gampang. Terima kasih.
YANLIANA
10.0
/ 10
perfect and excellent. Attentive staffs, very kind.... sincere .. that hospitality mindsets ...just gonna give thumbs up👍👍
Dinda
10.0
/ 10
the new hotel in town opened in dec 2016 if im not wrong, the room is clean, comfortable and spacious, i stayed in deluxe room
In the Area
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Jl Ahmad Yani, Gurabesi No 12, Jayapura, Kota Jayapura, Jayapura, Papua, Indonesia, 99111
Main Facilities
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Laundry service
Parking
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
What's around Mercure Jayapura
Jl Ahmad Yani, Gurabesi No 12, Jayapura, Kota Jayapura, Jayapura, Papua, Indonesia, 99111
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Discover More About Mercure Jayapura
General Information
Mercure Jayapura is a 4-star hotels that has been welcoming guests since 2015. The accommodation went through a renovation in 2020. Mercure Jayapura is part of Accor. There are 108 rooms spread across 10 floors.
Location
Located at Jl Ahmad Yani, Gurabesi No 12, Jayapura in JAYAPURA, INDONESIA. Those looking to explore will find Taman Borera, State Museum of Papua Province, and Dojo nearby.
Facilities & Amenities
Mercure Jayapura has Laundry service, Parking, Bus/truck parking, and more.
Contact
Email: info@mercure-jayapura.com
Phone number: 629675161888
Website: https://all.accor.com/B6X1
All facilities in Mercure Jayapura
Others
Restaurant
Accommodation Facilities
- Car park
Guest Services
- Laundry Service
Transportation
- RV / Bus / Truck Parking
Accommodation Policy & General Information in Mercure Jayapura
Check-in/Check-out Time
Check-in time: 14:00
Check-out time: 12:00
Check-out time: 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Mercure Jayapura | 108 |
Number of floors in Mercure Jayapura | 10 |
Another facilities in Mercure Jayapura | Car park, Laundry Service, RV / Bus / Truck Parking |
Frequently asked question in Mercure Jayapura
What is normal check-in & check-out time at Mercure Jayapura?
The standard check-in time at Mercure Jayapura is starting from From 14:00 while the latest check-out time is at Before 12:00
How many stars does Mercure Jayapura have?
Mercure Jayapura is a 4.0-star hotel.
How many floors does Mercure Jayapura have?
Mercure Jayapura has 10 floors.
How many rooms does Mercure Jayapura have?
Mercure Jayapura has 108 rooms in total.
What are the guest reviews for Mercure Jayapura?
Mercure Jayapura is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in Mercure Jayapura
Overall Ratings & Reviews Mercure Jayapura
Traveloka (478)
Other sources (6)
8.8
Very Good
From 478 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.6
Location
8.8
Service and Facilites
8.7
People often mention about Mercure Jayapura
All
Staff Friendliness (27)
Bedroom (27)
Distance to City Center (25)
Bathroom (25)
Ambiance (24)
Room Space (24)
Accessibility (23)
Hotel Area (23)
Family Friendly (20)
Check-in/out Time (20)
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Traveler Reviews Mercure Jayapura
Number of reviews per page
20
40
Customer reviews
J***I
10.0
/10
Reviewed 4 day(s) ago
Want to know the best hotel in Jayapura city? Mercure is the best hotel in the city centre. Just try it!
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a***y
Business
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, anyway recommended
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1 people find it helpful
R***i
10.0
/10
Reviewed 17 week(s) ago
Happy to stay here, the staff really kind and helpful.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest,
Thank you for your kind review.
We are delighted to hear that you had a happy stay with us and that our team made a positive impression through their kindness and helpfulness. Your encouraging words mean a lot to us and motivate us to continue providing excellent service.
We look forward to welcoming you back to Mercure Jayapura in the near future.
Warm regards,
Junaedi
Front Office Manager
Mercure Jayapura
K
Kartika
Leisure
8.5
/10
Reviewed 20 week(s) ago
Friendly hotel staff, fast check-in. The best.
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Accommodation's Reply
19 Jun 2026
Dear Ms. Kartika, Thank you for taking the time to share your experience staying at Mercure Jayapura. We are delighted to hear that you were pleased with the friendliness of our team and the quick and easy check-in process. Such positive reviews are an encouragement to our entire team to continue providing the best service to all our guests. Thank you for your trust in Mercure Jayapura. We hope to welcome you back again on your next stay to provide you with an even more memorable experience. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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W***i
Business
8.5
/10
Reviewed 23 week(s) ago
Nice staff, delicious food, nice view.
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W***i
Business
8.5
/10
Reviewed 23 week(s) ago
Nice staff, nice view, affordable price.
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Guido X. P.
10.0
/10
Reviewed 28 week(s) ago
The manager of the Mercure Jayapura Hotel and his staff are very friendly.
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Guido X. P., We would like to thank you for your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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Verified Traveler
10.0
/10
Reviewed 31 week(s) ago
Check-in was very fast and check-out was also fast. Satisfying...
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1 people find it helpful
Accommodation's Reply
03 Apr 2026
Dear Mercure Jayapura Customer, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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TE
Thobyas E. L.
Leisure
8.4
/10
Reviewed 32 week(s) ago
The hotel was clean and the staff was friendly. Some breakfast items were already sold out even though it was only around 7 p.m.
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Accommodation's Reply
03 Apr 2026
Warm Greetings from Mercure Jayapura
We greatly appreciate your comments regarding your visit to Mercure Jayapura. It's always a pleasure to receive positive feedback.
We will share your comments with our team regarding the food not being refilled at 7 AM, so we can learn from your experience and improve the quality of our service.
Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one.
Sincerely,
Andreas Riyadi
General Manager
A***r
Business
9.0
/10
Reviewed 34 week(s) ago
Place is ok, service is ok, food is ok enough
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Accommodation's Reply
16 Mar 2026
Dear Mr./Ms. A*r, Thank you for your positive review. We are delighted to have provided you with a pleasant experience during your stay. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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C***n
Leisure
9.7
/10
Reviewed 37 week(s) ago
The price is in accordance with the facilities, good, clean, still safe for the pocket.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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C***n
Leisure
9.7
/10
Reviewed 37 week(s) ago
The price is according to the facilities, very good, clean.
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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LF
Luthfi F.
9.4
/10
Reviewed 38 week(s) ago
I recently stayed here for a business trip to Jayapura, and overall, it was a very productive experience. The location is highly strategic, situated right in the heart of Jayapura’s city center, which made commuting to various business meetings and government offices very convenient. The room itself was impressive, compact, clean, and well-designed to meet all my basic needs as a business traveler. It provided a comfortable space to rest after a long day of work. However, one area that could use an upgrade is the food variety. I stayed for three nights, and I found the menu to be quite repetitive and limited. Enhancing the breakfast spread and dinner options would definitely elevate the guest experience. Despite this, it remains a solid and reliable choice for anyone visiting Jayapura on business!
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Accommodation's Reply
12 Feb 2026
Dear Mr Luthfi
Thank you for taking the time to tell us about your experience at the Mercure Jayapura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Andreas Riyadi
General Manager
M***d
Business
8.5
/10
Reviewed 38 week(s) ago
This is my second time at this hotel. The food is delicious, with Eastern Indonesian flavors, including the Manadonese porridge. The rooms are comfortable, clean, and make you feel at home.
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Accommodation's Reply
09 Feb 2026
Dear Mr. M*d, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are always happy to receive positive comments. We will share your comments with our team to maintain the high standards of delicious Manado porridge and clean rooms as you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Gledis V. T.
10.0
/10
Reviewed 39 week(s) ago
The hotel staff was very friendly. If I ever go back to Jayapura, I'd love to stay at the Mercure again.
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1 people find it helpful
Accommodation's Reply
04 Feb 2026
Dear Mr. Gledis V. T., We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager
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D***h
Business
8.5
/10
Reviewed 40 week(s) ago
Clean rooms, friendly staff, and strategic location
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Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. D*h, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura
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Verified Traveler
Leisure
10.0
/10
Reviewed 43 week(s) ago
The hotel staff was very friendly.
The food served at breakfast was also very delicious and varied.
The hotel's strategic location made New Year's Eve a truly memorable experience.
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, We would like to express our sincere gratitude for your positive review. We are delighted to hear that you were satisfied and comfortable during your stay at Mercure Jayapura. We hope to welcome you back again in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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SS
Sthevi S.
9.7
/10
Reviewed 43 week(s) ago
Friendly staff & very comfortable rooms
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Accommodation's Reply
04 Jan 2026
Dear Ms. Stevie S., Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the comfort of the rooms during your stay at Mercure Jayapura. Your review means a lot to us. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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M***d
Business
9.4
/10
Reviewed 45 week(s) ago
A very strategic location in the middle of Jayapura's bustling center. With competitive prices and the amenities provided, this is definitely worth it.
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Accommodation's Reply
25 Dec 2025
Dear Mr. M*d, Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location and the facilities we offer. We are committed to providing a pleasant experience for all our guests. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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A***I
10.0
/10
Reviewed 45 week(s) ago
Nice
Pleasant
Clean smell
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Accommodation's Reply
22 Dec 2025
Dear A*I, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Jayapura and were satisfied with the cleanliness of our hotel. We hope to welcome you back again soon. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura
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Number of reviews per page
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