Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff and the cleanliness of the room. Providing you with comfort during your stay is our top priority. Your compliments encourage us to maintain and improve the quality of our service. We hope to welcome you back in the future for another memorable or even better experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay at our hotel. Your compliments regarding our valet parking service motivate us to continue providing the best service, especially in addressing parking space limitations. We greatly appreciate your feedback regarding parking capacity and will take it into consideration for future improvements to ensure the comfort of all our guests. We look forward to welcoming you back in the future for an even better experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Ms. Suhri, Thank you for your positive review. We are delighted that you recommended our hotel and that you were impressed with the friendly service of all our staff. Providing comfortable and memorable stays for all our guests is our top priority. Your compliments encourage us to continue maintaining and improving the quality of our service. We hope to welcome you back in the future for another memorable or even better experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Sir/Madam, Thank you for sharing your review with us. We are pleased to hear that you found our staff friendly, as providing warm and attentive service is always our priority. We also appreciate your feedback regarding the parking area. While it is limited, we are glad that our valet parking service was able to assist and provide convenience during your stay. Your feedback is very valuable to us as we continue to improve our services and facilities. We look forward to welcoming you again for another pleasant stay in the future. Warm regards, Himawan Arya Saptaji Asst. Front Office Manager

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced with the discovery of a cockroach in your room. This is not the standard of cleanliness we expect, and we will contact the relevant team immediately to ensure your room is clean and comfortable. We appreciate your appreciation of the amenities we provide. Your feedback is very important to us for further improvement. We hope to welcome you back in the future. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We apologize for any inconvenience caused by the parking location being quite far from the hotel. This feedback is very important to us, and we will take it into consideration to continuously improve the quality of our facilities and guest comfort. We hope to welcome you back in the future for an even better stay. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Mr. Dwi M, Thank you for sharing your positive review with us. We are delighted to hear that you had a pleasant experience during your stay, especially knowing that you and your niece felt comfortable and that our environment was kid-friendly. Your satisfaction is truly rewarding and motivates our entire team to continue delivering the best service possible. We look forward to welcoming you and your family again in the near future for another enjoyable stay, or even better. Warm regards, Himawan Arya Saptaji Asst. Front Office Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the convenient location near the city center and the cleanliness of the beds and bathrooms made your stay comfortable. Your compliments encourage us to continue striving to maintain the quality of our services and facilities. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that your stay was enjoyable thanks to our city center location, clean rooms, comfortable atmosphere, and diverse views. Your compliments motivate us to continue maintaining and improving the quality of our services and facilities. We hope to welcome you back in the future for an even better or positive experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We greatly appreciate your appreciation of our staff's service. However, we apologize for the inconvenience you experienced, particularly regarding the stained blanket, which did not meet our hygiene standards. We have taken your feedback into consideration and are evaluating and improving our cleaning procedures, especially in the housekeeping department, to prevent such incidents from happening again in the future. Thank you for your attention and feedback. We hope to welcome you back again with an even better experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for your positive review and for choosing our hotel as your accommodation during your visit to Bogor. We are delighted to hear that you were satisfied with our excellent location, the cleanliness of your rooms, and the improved entertainment facilities, including our better TV service. This motivates us to continue providing a pleasant stay experience. Regarding your feedback about the lack of an electric kettle in the room, we appreciate your concern. We are working to improve various facilities to enhance efficiency, but we remain committed to providing all guests with the comfort and convenience they need. Your feedback will be incorporated into future evaluations. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We are delighted to hear that you had a positive overall experience during your stay with us. Regarding check-in time, we apologize if you had to wait until 1:30 PM. This may occur as we strive to ensure each room is clean and ready for your stay. However, we will take your feedback into consideration to improve the efficiency of our room preparation process in the future. We look forward to welcoming you back again with an even better experience next time. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Sir/Madam, Thank you for your review. We are delighted to hear that you were satisfied with your stay, our excellent central location, and our prompt and attentive valet parking service. This positive review encourages us to continue striving to provide the best possible service to all our guests. We hope to welcome you back in the future for a similarly memorable experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Stanley Wiratmaja, Thank you for leaving a positive review. We are truly delighted that you appreciate our hotel, located in the heart of downtown Bogor. Your satisfaction is the driving force behind our continuous efforts to provide the best service to all our guests. We look forward to your return visit and another satisfying experience. Thank you. Sincerely, Himawan Aria Saftazi, Assistant Manager of the Front Desk

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay and found our hotel worthy of recommendation. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back in the future for an equally memorable or even better experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that you were satisfied with our friendly team and the prices we offered. This motivates us to continue striving to maintain and improve the quality of our service. We hope to welcome you back in the future for another memorable experience. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We apologize for the unsatisfactory breakfast experience, both in terms of variety and taste, which did not meet your expectations. This feedback is invaluable to us as it helps us evaluate and improve the quality of our menu and the taste of the food we serve. We will work with the relevant team to provide a more diverse menu and better quality food in the future. We hope to welcome you back again on your next visit with a more pleasant experience. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Ms. Adie Habibie Wirautama, Thank you for taking the time to share your valuable feedback and suggestions. We are pleased to hear that you were satisfied with the quality of our mattress. However, we apologize for any inconvenience you experienced regarding the cleanliness of your room, the condition of the bathroom, the amenities, and the breakfast menu not meeting your expectations. We have forwarded your feedback to the relevant team for immediate evaluation and improvement, particularly concerning cleanliness standards, room amenities, and the quality and variety of the breakfast. This is crucial for us to ensure that such incidents do not recur in the future. We greatly appreciate your constructive criticism and suggestions, which help us improve the quality of our service and hospitality. We look forward to welcoming you back again in the future for an even better stay. Sincerely, Himawan Arya Saptaji, Assistant Front Office Manager

Dear Teddy T, Thank you for your review. We are delighted to hear that you were comfortable with our atmosphere and enjoyed it as a pleasant place to stay. This motivates us to continue striving to maintain the quality of our facilities and services. Your positive review means a lot to us, and we will share it with the entire team to show our gratitude for their hard work. We hope to welcome you again in the future for another memorable experience, or perhaps even better! Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager

Dear Guest, Thank you for your valuable feedback. We sincerely apologize for any inconvenience caused. We are particularly sorry that we issued you the wrong room key, your room was not cleaned, the lobby temperature was uncomfortable, and towels were not provided upon check-in. These issues fall far short of our usual service standards. We take your feedback very seriously and will immediately forward it to the relevant departments to improve our future services. Thank you for staying at our hotel, and we will do our best to ensure you have a more comfortable experience on your next stay. Thank you. Sincerely, Assistant Front Desk Manager Himawan Aria Saftage