Dear Mr./Ms. G*t, "With deepest respect from Front One Harvest Wonosobo Hotel," First of all, thank you for staying at Front One Harvest Wonosobo and for taking the time to rate and review our hotel. We sincerely apologize for the unpleasant experience you had regarding your requested room, which turned out to be fully booked. We are truly sorry for this incident. We will strive to improve the quality of our services. We hope to welcome you back to Front One Harvest Wonosobo again. Thank you. Sincerely, Andy Febri, General Manager