Traveloka (532)
Other sources (14)
8.8
Very Good
From 532 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.8
Meal
8.4
Location
8.7
Service and Facilites
8.7
People often mention about The Cap Hotel
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Staff Friendliness (18)
Room Space (18)
Bedroom (16)
Bathroom (14)
Distance to City Center (13)
Family Friendly (13)
Ambiance (13)
In-house Restaurant (13)
Surroundings (12)
Check-in/out Time (12)
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Traveler Reviews The Cap Hotel
Number of reviews per page
20
40
Customer reviews
KT
Kim T.
Staycation
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and beautiful, 4-star standard, the staff is super cute and enthusiastic. The breakfast is delicious and varied. Very satisfied.
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tt
thng t.
9.4
/10
Reviewed 2 week(s) ago
Great vacation. Close to city center, right on the beach
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MH
Minh H.
10.0
/10
Reviewed 2 week(s) ago
The view was so nice and so are the staffs. What a great experience.
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TT
Tran T. K. N.
8.1
/10
Reviewed 3 week(s) ago
The hotel is beautiful, comfortable, and the staff is enthusiastic. However, the biggest drawback is the smell of the hotel. Poor hygiene, musty smell, broken exhaust fan. As soon as you open the door to the room, you can smell the old smell as if it had been left unused for a long time. The hotel should have scented the room with essential oils the day the guest rented the room.
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HP
Huynh P. L.
Staycation
8.8
/10
Reviewed 4 week(s) ago
The location with room amenities and breakfast buffet is great, close to the center, convenient to go anywhere.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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P***M
Staycation
5.9
/10
Reviewed 4 week(s) ago
The hotel reception was superficial.
Small swimming pool.
The room checker said there was no card in the room and charged 200k, no argument.
Ironing was quoted 25k but when calculated it was 35k plus tax for 1 item.
Demanded extra charge for bringing food while the guest was in the family room and the policy did not state that.
Overall a disappointing experience and will never come back here
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel deeply regrets the inconveniences you have experienced. The hotel management has held a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, and hope to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
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PQ
Pham Q. H.
Staycation
8.0
/10
Reviewed 4 week(s) ago
The room has a very unpleasant musty smell. It would be better to review and edit it.
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Accommodation's Reply
21 Jul 2025
Dear Mr. Pham,
The Cap Hotel would like to thank you for choosing the hotel for your stay and for taking your valuable time to give us your feedback on your service experience at The Cap Hotel.
With the desire to provide the best service to customers, The Cap Hotel staff always strives to improve the quality of service as well as the hotel's facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel is very sorry for the inconveniences you have experienced, the hotel management has organized a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, hoping to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
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Thai B.
7.6
/10
Reviewed 4 week(s) ago
4* hotel from bathroom to carpet extremely dirty
terrible
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Accommodation's Reply
21 Jul 2025
Dear Thai Guest,
The Cap Hotel would like to thank you for choosing the hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to customers, The Cap Hotel staff always strives to improve the quality of service as well as the hotel's facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel is very sorry for the inconveniences you have experienced. The hotel management has organized a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, hoping to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
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T***h
9.1
/10
Reviewed 6 week(s) ago
Clean hotel, near the beach, good breakfast.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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u***n
5.0
/10
Reviewed 7 week(s) ago
The room had a very unpleasant musty smell. When I booked, I didn't look at the reviews. When I arrived, I noticed the musty smell. When I looked at the reviews, I saw that many customers said the room also had a musty smell. Customers have given reviews, but the hotel still hasn't fixed it.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel deeply regrets the inconveniences you have experienced. The hotel management has held a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, and hope to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
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pham m. t.
Staycation
10.0
/10
Reviewed 11 week(s) ago
great trip
great trip
great trip
great trip
great trip
great trip
great trip
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2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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t***g
7.0
/10
Reviewed 12 week(s) ago
I live in apartment block B
- The glass on the window is very dirty, affecting the view outside
- The air conditioner automatically turns off when I sleep at midnight
- Other services are similar to hotels of the same class
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4 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide us with your feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your comments are very important and a great source of motivation for the hotel.
The hotel is very sorry for the inconveniences you have experienced. The hotel management has held a meeting with all relevant departments to review and find ways to resolve the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to thank you for staying at our hotel and hope to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
See original
T***n
Staycation
8.4
/10
Reviewed 12 week(s) ago
Tiny bathtub is only suitable for 7 year olds
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide us with your feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your feedback is very important and is a great source of motivation for the hotel.
We look forward to welcoming you in the near future.
Sincerely,
The Cap Hotel Staff
See original
SD
Steven D.
10.0
/10
Reviewed 13 week(s) ago
It is a cool hotel. Definitely will come back for my next vacation.
1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Steven,
Warmest greetings from The Cap Hotel and thank you for staying with us.
Such a real pleasure when receiving your positive feedback. This will be the motivation for all of us to improve our services and bring best experiences to our customers.
We are looking forward to welcoming you back.
Best regards,
The Cap Hotel Vung Tau
N***N
Staycation
10.0
/10
Reviewed 14 week(s) ago
First time experiencing at The Cap Hotel but must say the service quality is very good as well as the staff are very friendly and enthusiastic, will come again ^^
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2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
See original
N***n
Staycation
9.7
/10
Reviewed 14 week(s) ago
Family Suite Room Type
Space/facilities: Family Suite room is spacious and clean. There is a large swimming pool + 2 jacuzzis for everyone to swim freely
Support staff: Friendly, enthusiastic, welcoming staff. Support early check-in
Location: located right at the beginning of Thi Sach street intersecting with Thuy Van, 3-4 minutes walk from Bai Sau
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Accommodation's Reply
19 May 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
See original
Pham v. h.
8.8
/10
Reviewed 14 week(s) ago
Friendly and enthusiastic staff! Everything is fine.
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Accommodation's Reply
19 May 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
See original
N***n
5.9
/10
Reviewed 14 week(s) ago
Arrived at 11am, the staff said the room was being cleaned, scheduled for 1pm. At 1:05pm, the receptionist said they were checking the room, then promised another 10 minutes, and then sat and waited until 1:45pm still no room. While a family arrived after me, they already had a room. My room had 2 adults and 2 children, so I still chose the 3 adults and 1 child room. The receptionist replied to just sit and wait until there was a room available. We didn't have to ask for it. We were using 4-star service. And we had missed the appointment 3 times.
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4 people find it helpful
Accommodation's Reply
19 May 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your feedback is very important and is a great source of motivation for the hotel.
We are sorry that you had an unsatisfactory experience during your stay. The hotel will try to overcome this shortcoming and hope to have the opportunity to welcome you back and bring you more satisfaction in the future.
Wishing you good health.
Sincerely,
The Cap Hotel Staff
See original
Hải V.
5.3
/10
Reviewed 14 week(s) ago
The staff is ok. But the hotel is very very bad. Not worthy of 4 stars, I booked it for more than 2.5 million. But when I entered the room, there was a terrible musty smell, like no one had lived there for a long time, the mattress and blanket were itchy to sleep on, the windows were dirty, I couldn't take any pictures. Even the minimum thing is cleaning the bathroom, why can't a 4-star hotel do it well? I advise you not to book it, it's extremely unworthy of the money you spend. The breakfast buffet is cramped, messy, food is scattered, and there is no staff to take care of it. The food is little, stiff, extremely disappointing.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Hai,
The Cap Hotel would like to thank you for choosing the hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to customers, The Cap Hotel staff always strives to improve the quality of service as well as the hotel's facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel is very sorry for the inconveniences you have experienced. The hotel management has organized a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, hoping to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
See original
ĐT
Đàm T.
8.7
/10
Reviewed 14 week(s) ago
Everything is ok but the breakfast is not very good
See original
3 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Dam,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel. The hotel would like to acknowledge your comments and will seriously consider all aspects. At the same time, we will try to improve the shortcomings to bring a better experience to all customers.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel staff
See original
Number of reviews per page
20
40
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