Overall Ratings & Reviews The Cap Hotel

Traveloka (567)
Other sources (14)
8.8
Very Good
From 567 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.4

Location

8.7

Service and Facilites

8.7

People often mention about The Cap Hotel
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Room Space (25)
Staff Friendliness (24)
Bedroom (20)
Family Friendly (19)
Bathroom (19)
Distance to City Center (17)
Ambiance (16)
Surroundings (15)
Check-in/out Time (15)
In-house Restaurant (15)
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Traveler Reviews The Cap Hotel

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very nice, clean and central hotel. My family and I are very satisfied. Will definitely stay here next time.
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N***N
icon-Staycation
Staycation
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7.0
/10
Reviewed 3 week(s) ago
The room has a smelly carpet, the receptionist's attitude during check-in was not good. They make it difficult for guests to stay, never come back.
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Vo Tran T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
everything is very good. only one thing is wifi is too slow. everything else is ok
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Accommodation's Reply
29 Oct 2025
Dear Mr. Vo Tran: Thank you for choosing to stay at Cap Hotel, Vung Tau. To provide the best service to our guests, all Cap Hotel staff are committed to constantly improving the quality of our services and facilities. We are delighted to receive your positive feedback, which is a great inspiration for all Cap Hotel staff. We look forward to welcoming you back. We wish you good health and well-being. Thank you. Cap Hotel Staff
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N***n
icon-Leisure
Leisure
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6.7
/10
Reviewed 3 week(s) ago
Average breakfast buffet, cramped space, food preparation is not very careful, staff standing to cook fried eggs, pho do not wear hats, aprons, gloves. 4-star standard is unstable. Area B is empty, the air conditioner broke down twice while sleeping, the air conditioner in the surrounding rooms also broke down continuously. The swimming pool area is dark at 6pm, the light broke down and was only turned on at 6:30 so I don't know if it's broken or not. The staff is friendly and lovable. In short, the hotel is old, there are no activities, the food is not delicious.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest: Thank you for choosing to stay at Capu Hotel and sharing your valuable service experience. We appreciate your feedback and will continue to strive to provide even better service to all our guests. We look forward to welcoming you back. We wish you good health and safety. Thank you. Capu Hotel
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Tran T. M. B.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Comfortable family room, ok common space, soft bed, good soundproofing, clean but at 3am all 3 air conditioners turned off at the same time??? Small swimming pool. Lovely staff, check in at 1am
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Mr. Chen, Thank you for choosing to stay at Capu Hotel. We appreciate your feedback and will continue to improve our services to provide an even better experience for all our guests. We look forward to welcoming you back. Best regards. Thank you. Capu Hotel
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LINH Đ. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I was supposed to check in at 2am but because I had a small child, the staff enthusiastically helped me change to another room with the same view so my child could sleep. The staff were friendly and helpful.
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2 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Ms. Lin: Thank you for choosing to stay at Cap Hotel in Vung Tau. To provide you with the best possible service, all Cap Hotel staff will strive to improve the quality of our services and facilities. We appreciate your positive feedback, which is a great encouragement for all Cap Hotel staff. We look forward to welcoming you back. Best regards. Thank you. Cap Hotel Staff
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Clean, spacious and airy room. Delicious and full breakfast, friendly staff.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Guest: Thank you for choosing to stay at Cap Hotel in Vung Tau. To provide the best service to our guests, all Cap Hotel staff are committed to constantly improving the quality of our services and facilities. We appreciate your positive feedback, which is a great inspiration for everyone at Cap Hotel. We look forward to welcoming you back. We wish you good health and safety. Thank you. Cap Hotel Staff
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NGUYEN C. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room doesn't have a balcony but is spacious...the bathtub is a bit small so it's not very comfortable to soak in...the breakfast is average, nothing special.
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Accommodation's Reply
29 Oct 2025
Dear Khun Ruan: Thank you for choosing to stay at the Cap Hotel and for taking the time to share your experience. We appreciate your feedback and your attention to detail. We will strive to improve our service and provide even better service to all our guests. We look forward to welcoming you back. We wish you good health. Thank you. Cap Hotel Staff
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M***h
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
location is good, food is good, but service is like 2-3 stars restaurants.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest greetings from The Cap Hotel and thank you for staying with us. Such a real pleasure when receiving your positive feedback. This will be the motivation for all of us to improve our services and bring best experiences to our customers. We are looking forward to welcoming you back. Best regards, The Cap Hotel Vung Tau
Verified Traveler
icon-origin-TRAVELOKA
7.5
/10
Reviewed 5 week(s) ago
Receptionist at check in is not friendly, attitude towards customers.
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Accommodation's Reply
30 Oct 2025
Dear Guest, We hope you have a wonderful time at the Capu. All staff at the Capu are committed to improving our services and facilities to provide the best possible experience for our guests. Your valuable feedback is extremely important to our hotel's operations. We apologize for any inconvenience this may have caused. The hotel's management has met with relevant departments to carefully consider your concerns and find a solution. We will do our best to address and improve any issues that may arise in the future. Thank you for choosing to stay at the Capu again. We look forward to welcoming you back. Thank you. All staff at the Capu
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Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
4 stars but no balcony so that's a minus point. Toilet flushes weakly. Breakfast is okay, nothing special. If asked if I would come back, probably not.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest: Thank you for choosing to stay at Capu Hotel. We appreciate your feedback and appreciate your attention to detail. We will continue to strive to provide an even better service experience for all our guests. We look forward to welcoming you back. We wish you good health and safety. Thank you. From all the staff at Capu Hotel
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NGUYEN Q. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The hotel is located near the sea, 100m walk to the beach. The room is clean, I am very impressed with the staff named Phat, very friendly and enthusiastic. Will come back next time.
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Mr. Nguyen: Thank you for choosing to stay at Cap Hotel in Vung Tau. To provide you with the best possible service, all Cap Hotel staff will strive to improve the quality of our services and facilities. We are honored to receive your positive feedback, which is a great encouragement for all Cap Hotel staff. We sincerely hope to welcome you back again. Best wishes. Thank you. Cap Hotel Staff
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NGUYEN P. H. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, enthusiastic support. Will definitely come back if coming to Vung Tau
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Accommodation's Reply
27 Sep 2025
Dear Valued Guest, The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau. With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel. We hope to welcome you in the near future. We wish you good health. Sincerely, The Cap Hotel staff
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M***h
icon-origin-TRAVELOKA
6.8
/10
Reviewed 9 week(s) ago
When I arrived, the hotel was under renovation in the reception area, dusty, no air conditioning. The hotel did not serve breakfast buffet but did not inform customers.
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4 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Valued Guest, The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide us with your feedback on your experience at The Cap Hotel. With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your feedback is very important and is a great source of motivation for the hotel. The hotel is very sorry for the inconveniences you have experienced. The hotel management has held a meeting with all relevant departments to review and find ways to resolve the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future. Once again, we would like to thank you for staying at our hotel and hope to have the opportunity to welcome you in the near future. Sincerely, The Cap Hotel Staff
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Doan Q. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Easy to find location, near the beach, staff give detailed instructions. Single or double rooms are spacious, buffet breakfast with a variety of food, but the dining area layout is a bit cramped, tables are placed close together. Overall 8.5/10
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2 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Mr. Doan, The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau. With the desire to provide the best services to our customers, The Cap Hotel staff will always try to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel. We hope to welcome you in the near future. We wish you good health. Sincerely, The Cap Hotel Staff
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D***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
friendly staff, nice room
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau. With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel. We hope to welcome you in the near future. We wish you good health. Sincerely, The Cap Hotel Staff
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D***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
very enthusiastic staff, nice room
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2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau. With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel. We hope to welcome you in the near future. We wish you good health. Sincerely, The Cap Hotel Staff
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Tuyen V. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Clean rooms. Convenient location.
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest, The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau. With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel. We hope to welcome you in the near future. We wish you good health. Sincerely, The Cap Hotel Staff
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 11 week(s) ago
The hotel is labeled as 4 stars but is actually only 3 stars. Notably, the rooms are not given new toilet paper – the most basic thing a hotel of this caliber should do.
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3 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel. With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your feedback is very important and is a great source of motivation for the hotel. We are sorry that you had an unsatisfactory experience during your stay. The hotel will try to overcome this shortcoming and hope to have the opportunity to welcome you back and bring you more satisfaction in the future. Wishing you good health. Sincerely, The Cap Hotel Staff
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Nguyen T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Friendly and enthusiastic staff
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest, The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau. With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel. We hope to welcome you in the near future. We wish you good health. Sincerely, The Cap Hotel Staff
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Number of reviews per page
20
40