I stayed 1 night in a Family Suite room, the room facilities were incomplete, there was no hairdryer, limited toilet tissue, no tissue in the room / living room area. The telephone facility did not work, so I could not contact the receptionist, room service and others, if there was a request I had to go downstairs (receptionist). There was a microwave facility, but it didn't work, I asked the hotel staff to come check, but no one came. The Wi-Fi connection was unstable. The outdoor area was dirty. For a 4-star hotel, the hotel management needs to improve the cleanliness and room facilities
The room size is quite spacious, the bedroom is separate from the living room area. The mattress and pillows are quite comfortable, only the power outlets for charging cellphones are limited