Matthew
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Extremely noisy and unable to sleep until well past 23.30 hrs when the bar shut.
Even after that, water noises and pipes rattling.
The location was good for our purpose of visit and rooms were decent with tea/coffee and a good size towel provided.
Aside from the noise, the lack of Reception staff and communication between management and Reception/cleaning staff needs to drastically improve!
My daughter,a student in London, stayed the night before we arrived and arranged WITH MANAGEMENT via email to have a late checkout and leave her case in our room.
The reception/cleaning staff were obviously not informed of this, and harassed her til she left the room.
She then had to travel back to her student accommodation a couple of miles away then back to Queen Mary's University for her graduation ceremony.
She was hot, 31°C and stressed out on the last important day of her young life due to management not passing instructions on to Reception/cleaners!
Very unhappy with this situation and would have told a manager this,, but none there from 7.00 pm til the next morning when left accommodation.
Definitely would not use this hotel again!
Not in this lifetime.
Read More


