It didn't meet my expectations for a 4-star hotel. It was too forced with such a small area.

Very comfortable, in the city center and clean and the staff are friendly.

The staff are friendly and kind, and always welcoming.

Good service and clean room. Please keep it up.

The best affordable hotel in Surabaya. I will be back.

Friendly staff, clean rooms, easy to access location.

Bigger parking space may increase the facility rating.

A hotel that can make insomniacs sleep soundly 😁

The location is strategic, close to many delicious places to eat. 👍🏻

Friendly staff, clean and comfortable.

Awesome, the room was upgraded at that time with a sofa, the service was really friendly.

The hotel staff was friendly, the rooms were neat and fragrant, and the breakfast was delicious.

The hotel staff was friendly, the rooms were neat and fragrant, and the breakfast was delicious.

The hotel staff was friendly, the rooms were neat and fragrant, and the breakfast was delicious.

Strategic location, with plenty of restaurants nearby and a fairly busy street. The rooms are clean and the staff is friendly.

Upgrade to a larger/corner room. Free valet service even if parking is tight.

I’m very recommend this hotel for who wants to get a luxury experience.

Staying with children who will be attending SNBT 2026. The hotel is easy to reach and clean.

It's close to everything you want to go, just walk. There's Indomaret, restaurants, and Gramedia, too. The location is excellent.

2 nights for 3 rooms at Mercure, interesting and impressive.