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Explore The Reiz Suites, ARTOTEL Curated

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9.1

Exceptional

From 1,027 reviews

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Cleanliness

9.2

Room Comfort

9.2

Meal

9.1

Location

9.3

Service and Facilites

9.1

People often mention about The Reiz Suites, ARTOTEL Curated

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Distance to City Center (108)

Bedroom (103)

Staff Friendliness (102)

Room Space (98)

Ambiance (93)

Hotel Area (91)

Bathroom (82)

Family Friendly (79)

Accessibility (75)

Surroundings (65)

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Traveler Reviews The Reiz Suites, ARTOTEL Curated

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Customer reviews

Nur A.

Staycation

10.0

/10

Reviewed 2 day(s) ago

The hotel staff is very friendly and helpful, the rooms are very clean and nice.

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s***l

Leisure

9.7

/10

Reviewed 5 day(s) ago

nice room,big space but only 1 I'm not happy because the swimming pool cannot be use

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S***i

9.4

/10

Reviewed 1 week(s) ago

Everything was good. The room was spacious, and the price was comparable to other hotels. Although there wasn't breakfast, it was okay. All the staff were friendly and helpful. The receptionists who helped me check out today, Anisa and Chintya, were child-friendly. Everyone was friendly. I'll definitely stay here again.

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n***i

Transit

9.1

/10

Reviewed 1 week(s) ago

A perfect place to stay for families. It's in the city center. It's just that the roads are often congested in the afternoon. The hotel staff are very friendly and helpful. The rooms and bathrooms are clean, too.

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n***i

Leisure

8.8

/10

Reviewed 2 week(s) ago

In the middle of a traffic jam. It's nice to be here close to the mall. Plus, when I got home to the apartment, even though I was tired, the cleanliness of the HTL area made me happy.

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Dini Y.

Business

10.0

/10

Reviewed 2 week(s) ago

Honest review: Very good, yes... The location is in the city center, close to everything, strategic, the place is comfortable and clean, and I was lucky to get a free upgrade. Thank you Artotel

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1 people find it helpful

Accommodation's Reply

24 Sep 2025

Dear Ms. Dini, Thank you for taking the time to leave such a positive review for The Reiz Suites artotel curated Medan. We are delighted to know that every aspect of your stay met your expectations. We look forward to welcoming you back for another equally enjoyable stay! Best regards. Anton Subiyakto, Cluster General Manager

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Farhan

Business

9.4

/10

Reviewed 2 week(s) ago

The room is very spacious, probably because it's an apartment concept. Awesome. In the city center, close to the airport station.

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Accommodation's Reply

24 Sep 2025

Dear Mr. Farhan, Thank you for taking the time to leave such a positive review for The Reiz Suites artotel curated Medan. We are delighted to know that every aspect of your stay met your expectations. We look forward to welcoming you back for another enjoyable stay! Best regards. Anton Subiyakto, Cluster General Manager

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Rahma

Staycation

9.1

/10

Reviewed 2 week(s) ago

Overall it's really good, especially if the pool can be used for other things besides tenants.

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Accommodation's Reply

24 Sep 2025

Dear Ms. Rahma, Thank you very much for taking the time to write a review. We are delighted to hear that you enjoyed your overall experience at The Reiz Suites Medan 🤍. Regarding the swimming pool, we greatly appreciate your feedback. Currently, the pool is no longer operating as part of our facility adjustments. We understand this may have slightly reduced your comfort, and we apologize for this. We remain committed to providing the best service and a warm and comfortable stay. We hope that next time we can provide a more complete and memorable experience. Warmest Regards, Anton Subiyakto, Cluster General Manager

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A***e

Business

8.5

/10

Reviewed 3 week(s) ago

Hotels in Medan are always busy on weekends, so there are lots of families... it's a shame there's only one elevator so the wait can be a bit long

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Accommodation's Reply

24 Sep 2025

Dear Sir/Madam, Thank you very much for taking the time to write a review and share your experience during your stay. We are very pleased to know that you were overall satisfied and comfortable during your stay at The Reiz Suites Medan. Regarding your feedback regarding the elevator, we apologize for the inconvenience you experienced. Currently, there is only one elevator operating, and we understand this can cause quite long waiting times, especially during peak hours. Your feedback is very much appreciated and will be an important consideration in improving our facilities in the future. Once again, thank you for your review. We look forward to welcoming you back soon for an even better and more enjoyable experience. Warmest Regards, Anton Subiyakto. Cluster General Manager

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DINI L.

Leisure

9.1

/10

Reviewed 3 week(s) ago

It's really comfortable to stay here, close to everywhere.

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Accommodation's Reply

16 Sep 2025

Dear Ms. Dini, Thank you for taking the time to leave such a positive review for The Reiz Suites artotel curated Medan. We are delighted to know that every aspect of your stay met your expectations. We look forward to welcoming you back for another enjoyable stay! Best regards. Anton Subiyakto, Cluster General Manager

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salwa z.

8.5

/10

Reviewed 3 week(s) ago

Very friendly hotel, good service.

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Accommodation's Reply

16 Sep 2025

Dear Ms. Salwa, Thank you for taking the time to leave such a positive review for The Reiz Suites artotel curated Medan. We are delighted to know that every aspect of your stay met your expectations. We look forward to welcoming you back for another enjoyable stay! Best regards. Anton Subiyakto, Cluster General Manager

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Tetria A.

Business

9.4

/10

Reviewed 4 week(s) ago

spacious room, complete room facilities, unfortunately there is only 1 elevator

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Accommodation's Reply

16 Sep 2025

Dear Ms. Tetria, Thank you very much for taking the time to write a review and share your experience during your stay. We are very pleased to know that you were overall satisfied and comfortable during your stay at The Reiz Suites Medan. Regarding your feedback regarding the elevator, we apologize for the inconvenience you experienced. Currently, there is only one elevator operating, and we understand this can cause quite long waiting times, especially during peak hours. Your feedback is very much appreciated and will be an important consideration in improving our facilities in the future. Once again, thank you for your review. We look forward to welcoming you back in the near future for an even better and more enjoyable experience. Warmest Regards, Anton Subiyakto, Cluster General Manager

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S***y

Staycation

5.3

/10

Reviewed 4 week(s) ago

This hotel is overrated. i thought becaus it was curated by artotel, the hotel would be good, but it was the opposite. First of all, the reception was NOT friendly at all when we checked in. No smile, no eye contact, just like robot, typing in our contacts. The toilet has a bad smell coming from the drainage. The bathroom was flooded due to clogged drain. And the room was not soundproof. We stayed on 7th floor and we can hear the motorcycle sound and the music.

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Accommodation's Reply

16 Sep 2025

Dear Mrs. Shelvy, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused during your stay. Your comments are very important to us, and we take them seriously. We are currently reviewing the issues mentioned to ensure that improvements are made. Our goal is always to provide a pleasant and comfortable experience for every guest, and we regret that we fell short in this instance. We genuinely hope to have another opportunity to welcome you back in the future and to provide the level of service we are committed to. Warm regards, Anton Subiyakto Cluster General Manager

A***i

10.0

/10

Reviewed 5 week(s) ago

Really like the hotel, very satisfied in general

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1 people find it helpful

Accommodation's Reply

16 Sep 2025

Dear Sir/Madam, Thank you for taking the time to leave such a positive review for The Reiz Suites artotel curated Medan. We are delighted to know that every aspect of your stay met your expectations. We look forward to welcoming you back for another enjoyable stay! Best regards. Anton Subiyakto, Cluster General Manager

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Khalisa M.

10.0

/10

Reviewed 5 week(s) ago

The place is comfortable and the service is also good

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1 people find it helpful

Accommodation's Reply

03 Sep 2025

Dear Ms. Khalisa, Thank you for taking the time to leave such a positive review for The Reiz Suites artotel curated Medan. We are delighted to know that every aspect of your stay met your expectations. We look forward to welcoming you back for another equally enjoyable stay! Best regards. Anton Subiyakto, Cluster General Manager

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B***s

10.0

/10

Reviewed 5 week(s) ago

The hotel itself is nice and clean. The service is friendly and good, with Cut and Beta at the reception.

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Accommodation's Reply

03 Sep 2025

Dear Sir/Madam, Thank you very much for taking the time to write such a warm and pleasant review. We are very happy to know that you were satisfied during your stay at The Reiz Suites, artotel curated Medan. Thank you also for mentioning Icut and Beta in your review; your attention really means a lot to us. We are sure they will be very happy to know that their service left a positive impression on you. We hope your next visit will be as memorable, if not better. See you next time! Best regards. Anton Subiyakto, Cluster General Manager

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Amelia

10.0

/10

Reviewed 5 week(s) ago

The room is clean, tidy, fragrant, the service is also friendly, thanks Kak Icut and Kak Beta

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Accommodation's Reply

03 Sep 2025

Dear Ms. Amelia, Thank you very much for taking the time to write such a warm and pleasant review. We are very happy to know that you enjoyed your stay at The Reiz Suites, artotel curated Medan. Thank you also for mentioning Icut and Beta in your review; your attention really means a lot to us. We are sure they will be very happy to know that their service left a positive impression on you. We hope your next visit will be as memorable, if not better. See you next time! Best regards. Anton Subiyakto, Cluster General Manager

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H***y

8.5

/10

Reviewed 5 week(s) ago

Please make the TV a smart TV so it's more comfortable

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Accommodation's Reply

16 Sep 2025

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S***a