The Crystal Luxury Bay Nusa Dua

Explore The Crystal Luxury Bay Nusa Dua
8.2
Very Good
From 1,329 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.3

Meal

7.9

Location

8.5

Service and Facilites

8.2

People often mention about The Crystal Luxury Bay Nusa Dua
All
Bedroom (86)
Taste (80)
Accessibility (79)
Bathroom (79)
Room Space (78)
Ambiance (74)
Staff Friendliness (69)
Hotel Area (69)
Variety (69)
Family Friendly (57)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Crystal Luxury Bay Nusa Dua

Number of reviews per page
20
40
Customer reviews
N***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Staying here is very comfortable, with a large swimming pool, a varied breakfast, and the ability to watch the sunrise and sunset from the balcony. Overall, it's very nice.
Find this review helpful?
Tri i. G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is nice, the staff are nice and friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Mr/Mrs.Tri, Thank you for your wonderful review.We are happy to hear that you enjoyed our hotel and found our staff friendly and helpful. We look forward to welcoming you again soon. Warm regards, Hotel Management
Tri i. G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This hotel was very comfortable to stay in. It was clean and beautiful. The staff was also friendly.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Jun 2026
Dear MR/Mrs.Tri, Thank you for your wonderful review.We are happy to hear that you enjoyed our hotel and found our staff friendly and helpful. We look forward to welcoming you again soon. Warm regards, Hotel Management
Profile Picture
Nurhadi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Excellent service and exotic views
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Mr.Nurhadi, Thank you for your kind review.We are delighted to know that you enjoyed our exceptional service and exotic views. We look forward to welcoming you back for another memorable stay. Warm regards, Hotel Management
K***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The staff was friendly. The room is so comfy and spacious compared to some other hotels. Love it.
Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Mr/Mrs KN, Thank you for your lovely review.We are delighted to hear that our friendly staff, comfortable room, and spacious accommodation made your stay enjoyable. We truly appreciate your support and look forward to welcoming you back soon. Warm regards, Hotel Management
Fransiscus S. A. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The hotel was great, the room was spacious, clean, and comfortable. I got a free upgrade to a larger room because it was my first time staying there.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Jun 2026
Dear Mr.Fransiscus, Thank you for your wonderful review.We are delighted to know that you enjoyed our spacious, clean, and comfortable room.We are also pleased that the complimentary room upgrade made your first stay with us even more memorable. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Hotel Management
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Amazing.. booked a deluxe bay view and even got a free upgrade to the crystal suite.. thank you very much.. all the staff are also friendly, the AC is cold, the water is smooth, in short, it's the best.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Mr.Ya, Thank you for your amazing review.We are delighted to hear that you enjoyed the complimentary upgrade to our Crystal Suite and that our friendly staff, comfortable room, cool air conditioning, and hotel facilities made your stay memorable. Your kind words mean a lot to us.We look forward to welcoming you back for another exceptional stay. Warm regards, Hotel Management
Na Na
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Definitely will come back again.
Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Mr/Mrs.Na Thank you for your kind review.We are delighted to know that you enjoyed your stay and are planning to visit us again.We look forward to welcoming you back soon. Warm regards, Hotel Management
Profile Picture
Seftiyanridho
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, and the soundproof rooms are perfect for relaxing.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 May 2026
Dear Mr.Seftiyan, Thank you for your kind review. We are very pleased to hear that you enjoyed the friendliness of our staff and found the room quiet and comfortable for resting. Your satisfaction is very important to us, and we truly appreciate your positive feedback. We look forward to welcoming you back for another pleasant stay in the future. Best Regards, The Crystal Resort Nusa Dua
Arinka N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff was friendly, but no one helped me when I wanted to check into my room, so I had to find it myself and ask several staff members I happened to meet in the hallway. The shower jet toilet was too small, I asked for help at the F.O., but until we checked out, no engineering staff came to check. I don't know if they didn't care or there weren't any staff, it's a shame that this is a 5-star hotel but the service is more like a 3-star hotel.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mrs.Arinka Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our friendly staff, however we sincerely apologize for the inconvenience you experienced during your stay. We regret that you did not receive proper assistance when locating your room and that the issue with the toilet shower jet was not handled promptly by our engineering team. Please be assured that your comments have been shared with the related departments as this is certainly not the level of service we aim to provide, especially for a five-star hotel experience. Your feedback is very valuable to us as it helps improve our service and guest experience. We hope to have another opportunity to welcome you back and provide you with a much better stay in the future. Best Regards, The Crystal Resort Nusa Dua
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Our overnight stay in the spacious jacuzzi room was a blast, especially for our kids. We arrived early and the room was ready. The location is close to Nusa Dua Beach and other attractions in the Nusa Dua area. The hotel is very family-friendly. The staff are friendly and helpful.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
27 May 2026
Dear TA, Thank you for sharing your wonderful experience with us. We are delighted to hear that you and your family enjoyed your stay in our spacious Jacuzzi room, especially the children. It is also great to know that your room was ready upon your early arrival and that our location near Nusa Dua Beach and other attractions added convenience to your trip. We truly appreciate your kind words about our family-friendly atmosphere and the friendliness of our staff. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best Regards, The Crystal Resort Nsua Dua
budhi s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, thank you to Mr. Wawan the receptionist, my room was upgraded to a suite, thank you Mr. Wawan.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Pak Budhi, Thank you for your kind review. We are very happy to hear that you enjoyed your stay and appreciated the friendliness of our staff. We will be sure to pass your special thanks to Mr. Wawan for assisting you and making your experience even more memorable with the room upgrade to our suite. Your kind words mean a lot to us, and we look forward to welcoming you back again soon. Best Regards, The Crystal Resort Nusa Dua
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
While I was steaming on the back balcony of my room, a very long wooden beam suddenly fell from above. Luckily, it landed on the steam room on the balcony next to my room. If it had fallen, it might have been a different story. We would ask the hotel to double-check the fragile and attached wood, as if it had hit your family, it could be a serious matter. Thank you.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Guest, Thank you for bringing this matter to our attention, and we sincerely apologize for the frightening experience you encountered during your stay. We are truly relieved to hear that no one was injured. Please be assured that guest safety is our top priority, and we have immediately shared your feedback with our engineering and maintenance team for a thorough inspection and necessary repairs to prevent this from happening again. We truly appreciate your concern and valuable feedback, as it helps us improve the safety and comfort of our hotel facilities. Thank you once again for informing us, and we hope to have the opportunity to welcome you back with a much safer and better experience in the future. Best Regards, The Crystal Resort Nusa Dua
E***0
icon-origin-TRAVELOKA
6.3
/10
Reviewed 7 week(s) ago
- The shower in the restroom should be given more attention to its power. - Guests should be careful not to dry underwear on the hotel hallway railings. - The elevator buttons should be improved to be more responsive to touch. - The lights in the men's restroom near the pool should be replaced, as they are constantly dim and intermittent.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 May 2026
Dear EO, Thank you for taking the time to share your feedback with us.We truly appreciate your suggestions and observations regarding the shower water pressure, lift button responsiveness, and lighting in the men's restroom near the pool area.Please be assured that our engineering team has been informed and will follow up on these matters for improvement. We also appreciate your concern regarding guest comfort and public area etiquette.Our team will pay closer attention to ensure a comfortable environment for all guests staying at the hotel. Your feedback is very valuable to help us improve our facilities and services.We hope to welcome you again for a better experience in the future. Warm regards, Hotel Management
G***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Friendly staff, fast check-in process.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 May 2026
Dear Guest, Thank you for your kind review.We are delighted to hear that you found our staff friendly and enjoyed the fast check-in process.Your positive feedback means a lot to us and motivates our team to continue providing the best service. We look forward to welcoming you again on your next stay with us. Warm regards, Hotel Management
M***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Good, pray for this hotel to be busy again.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear Mr./Ms. Mn, Thank you for your review and compliments. We hope to welcome you back again soon. Sincerely, Crystal Management
Translated by Google Icon
See original
Profile Picture
Karmadi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
My first stay here was wonderful, and thank you so much for the free upgrade. I'll definitely stay here again next time.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear Mr.Karmadi, Thank you so much for your positive review. We're delighted to hear that your first stay with us was enjoyable, and we're also pleased to offer a complimentary upgrade to enhance your comfort. Best Regards, The Crystal Resort Nusa Dua
SIMON A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Recommended by hotel. The staff is friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Apr 2026
Dear Simon, Thank you very much for your positive recommendation and review. We're delighted to hear that you enjoyed your stay, especially the service from our friendly staff. Best Regards, The Crystal Resort Nusa Dua
SIMON A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The hotel is nice, the staff are friendly. Recommended for those who want to explore the Nusa Dua area, as it's close to the toll road. The hotel is nice.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear Simon, Thank you very much for your positive review. We're delighted to hear that you enjoyed our hotel and the friendliness of our staff. We're also pleased that our hotel's location made it easy for you to explore the Nusa Dua area and the surrounding toll roads. Thank you for your recommendation, and we look forward to welcoming you back on your next visit. Best Regards, The Crystal Resort Nusa Dua
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly, but the jacuzzi in the room was not warm.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Apr 2026
Dear Guest, We are delighted to hear that you were satisfied with the friendliness of our staff.Regarding the jacuzzi in your room, we would like to inform you that the available jacuzzi uses water at normal temperature. Thank you for your understanding, and we look forward to welcoming you back for another enjoyable stay. Best Regards, The Crystal Resort Nusa Dua
Number of reviews per page
20
40