Helpful staff

You get what you pay for! :(

We went to Los Andes for the weekend and stayed at Hotel Genova for 3x nights Fr-Mo. We booked a room with double bed with bathroom, it was quite cozy but spacious enough just for the weekend. Our room was conveniently located at the back of the hotel, right next to backyard door that led to a cute little outdoor area with seating area and pool. Hotel staff were super friendly and helpful (the included continental breakfast was simple but still perfect to start the day without having to look for a breakfast place. The kitchen is not really available, there’s just a fridge (that isn’t located inside the kitchen), but the lovely house lady let me use the kettle. The only bummer was that the price in hotels.com didn’t match the actual price in Chilean pesos. When the total price on hotels.com showed $180, the actually price was $213. Nonetheless we enjoyed our stay very much in this great location!

The staff wasn’t very friendly Good place to stay.

Buena estadía

Pésimo, el hotel indica que no tienen relación con la aplicación y desconocen la reserva, me tuve que retirar y buscar otro alojamiento. Cómo gestionó el reembolso de lo pagado?

No pude hospedarme, cancelaron sin avisar

Banheiro precário, quarto precário, piso precário

Buenooo

Personal amable.

El personal atento. La habitación bien para pasar una noche. El baño tenía mal olor.

Bien

Equipe, o atendente fala em português ajudou muito. Quarto simples atendendo a necessidade coerente com o preço.

Limpeza e condições do quarto bem ruim.

O atendimento foi o ponto alto. Muito bom. Já a hospedagem é condizente com o valor pago. É uma boa opção para uma hospedagem curta e com bom custo benefício.

Un Lugar acogedor y agradable.

Llegué al lugar y ni siquiera aparecía mi reserva. Me tuve que ir a buscar otro lugar

Por inconvenientes ajenos al Hotel no pudimos alojarnos en el mismo, pero al llegar ya nos tenían una opción muy buena para alojarnos en la ciudad de Los Andes. Estamos muy agradecidos por toda la buena predisposición y voluntad para conseguir alojamiento a nuestra familia. Regresaremos con total seguridad

No volvería. Pésima gestión. Servicio Demasiado por lo bajo.

Nunca fue registrada la reserva, de hecho no tenía capacidad de entregar el servicio, mala la comunicación de Expedia con el hotel