What do past guests say about Hotel Genova?

Hotel Genova is well-known for its Service and Facilites, as reviewed by verified Traveloka guests.

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Hotel Genova

Name: Hotel Genova
Address: 523 Las Heras, Los Andes, Provincia de Los Andes, Región de Valparaíso, Chile, 2100000, 523 Las Heras, Región de Valparaíso, 2100000, Chile
Rating: 7

Hotels

7.0

/10

Pleasant

31 reviews

What Guests Say About Their Stay

Jeane K

10.0

/ 10

Equipe, o atendente fala em português ajudou muito. Quarto simples atendendo a necessidade coerente com o preço.

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Marcelo

10.0

/ 10

Por inconvenientes ajenos al Hotel no pudimos alojarnos en el mismo, pero al llegar ya nos tenían una opción muy buena para alojarnos en la ciudad de Los Andes. Estamos muy agradecidos por toda la buena predisposición y voluntad para conseguir alojamiento a nuestra familia. Regresaremos con total seguridad

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Alberto

10.0

/ 10

Excelente atención y muy buena predisposición ante cualquier consulta. Muy cómodo y seguro.

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In the Area

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523 Las Heras, Los Andes, Provincia de Los Andes, Región de Valparaíso, Chile, 2100000

Main Facilities

Swimming Pool

24-Hour Front Desk

WiFi

Hotel Genova is a hotel is located at Los Andes. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Hotel Genova

523 Las Heras, Los Andes, Provincia de Los Andes, Región de Valparaíso, Chile, 2100000

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Location

Hotel Genova is a hotel is located at Los Andes.

About Hotel Genova

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Genova is a wise choice for travelers visiting Los Andes.

All facilities in Hotel Genova

Others

General

Parking
Microwave (shared)
Terrace
Refrigerator (shared)

Things to Do

Outdoor pool
Garden

Public Facilities

Others
Smoke-free area

Food and Drinks

Breakfast

Connectivity

Free WiFi

Hotel Services

24-hour Receptionist

Accommodation Policy & General Information in Hotel Genova

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Genova	21
Another facilities in Hotel Genova	Parking, Microwave (shared), Terrace, Refrigerator (shared), Outdoor pool

Frequently asked question in Hotel Genova

What are available facilities at Hotel Genova?

There are top facilites at Hotel Genova such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Genova?

The standard check-in time at Hotel Genova is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Hotel Genova provide breakfast?

Yes, Hotel Genova provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Genova

Hotel Genova has a 2.5-star rating.

How many rooms are available at Hotel Genova

Hotel Genova has 21.

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More Reviews from Other Guests in Hotel Genova

Overall Ratings & Reviews Hotel Genova

Other sources (31)

7.0

Pleasant

From 31 reviews

Cleanliness

6.8

Room Comfort

6.4

Service and Facilites

7.4

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Traveler Reviews Hotel Genova

Number of reviews per page

Top reviews

Verified traveler

6.0

/10

Reviewed 104 week(s) ago

Hotels.com verified review

You get what you pay for! :(

Anna

8.0

/10

Reviewed 118 week(s) ago

Hotels.com verified review

We went to Los Andes for the weekend and stayed at Hotel Genova for 3x nights Fr-Mo. We booked a room with double bed with bathroom, it was quite cozy but spacious enough just for the weekend. Our room was conveniently located at the back of the hotel, right next to backyard door that led to a cute little outdoor area with seating area and pool. Hotel staff were super friendly and helpful (the included continental breakfast was simple but still perfect to start the day without having to look for a breakfast place. The kitchen is not really available, there’s just a fridge (that isn’t located inside the kitchen), but the lovely house lady let me use the kettle. The only bummer was that the price in hotels.com didn’t match the actual price in Chilean pesos. When the total price on hotels.com showed $180, the actually price was $213. Nonetheless we enjoyed our stay very much in this great location!

Jose

10.0

/10

Reviewed 146 week(s) ago

Expedia Group verified review

The staff wasn’t very friendly Good place to stay.

Jeane K

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Equipe, o atendente fala em português ajudou muito. Quarto simples atendendo a necessidade coerente com o preço.

Priscilla

4.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Limpeza e condições do quarto bem ruim.

Camila

8.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

O atendimento foi o ponto alto. Muito bom. Já a hospedagem é condizente com o valor pago. É uma boa opção para uma hospedagem curta e com bom custo benefício.

Patricia

Leisure with Partner

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Un Lugar acogedor y agradable.

Carolina

4.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

Llegué al lugar y ni siquiera aparecía mi reserva. Me tuve que ir a buscar otro lugar

Marcelo

Leisure Family

10.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Verified traveler

Friends and Family

2.0

/10

Reviewed 50 week(s) ago

Hotels.com verified review

No volvería. Pésima gestión. Servicio Demasiado por lo bajo.

Anibal

2.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Nunca fue registrada la reserva, de hecho no tenía capacidad de entregar el servicio, mala la comunicación de Expedia con el hotel

Carlos

Friends and Family

10.0

/10

Reviewed 69 week(s) ago

Hotels.com verified review

Razoável. Vale a pena pela localização . Pousada simples apenas para dormid

Alberto

10.0

/10

Reviewed 102 week(s) ago

Expedia Group verified review

Excelente atención y muy buena predisposición ante cualquier consulta. Muy cómodo y seguro.

Jano Rodrigo

2.0

/10

Reviewed 102 week(s) ago

Expedia Group verified review

Un desastre no nos tomaron en cuenta la reserva que hicimos. Llegamos desde mendoza y nos dijeron que no tenian anotada la reserva. Tuvimos que buscar otro hotel. Patetico no vayan.

klaus-peter

8.0

/10

Reviewed 119 week(s) ago

Hotels.com verified review

Kleines älteres Hotel - für eine Nacht ok. Ein riesen Nachteil - man hat keinen Schlässel für Haupteingang und jeder muss klingeln das Rezeption kommt und aufmacht. Mein Zimmer (Nr.1) lag direkt neben Eingang und die ganze Nacht geklingel bis der letzte Gast wieder da (3Uhr dann Ruhe) - ab 6 die ersten abgereist... Nachtruhe ist anders. Daher unbedingt Zimmer abseits Eingang verlangen. Personal sehr nett und Hilfsbereit

Michael

8.0

/10

Reviewed 157 week(s) ago

Hotels.com verified review

A lovely building in a nice street run by the kind Andries, nice pool. Would be a good idea to have a keycode entry as we were locked outside waiting to get in and the doorbell woke us up when sleeping.

Raul angel

10.0

/10

Reviewed 158 week(s) ago

Expedia Group verified review

Tiene estacionamiento dentro de la propiedad

Antonia Dolinda

Leisure with Partner

2.0

/10

Reviewed 162 week(s) ago

Expedia Group verified review

Es un edificio deprimente,me cobraron más de lo acordado,el desayuno muy escaso pedí edulcorante y no tenían ,nos terminaron de llenar las tazas de leche con agua ,el estacionamiento incómodo,,la puerta de la habitación estaba toda sucia ,en resumen orrible

Diego

Friends and Family

10.0

/10

Reviewed 165 week(s) ago

Hotels.com verified review

Antes de llegar, les contacté para confirmar la reserva y el encargado fue muy amable en responder. Al llegar fue un ambiente muy amistoso y se nos entregaron distintas facilidades para nuestra estadía y nos ayudaron con información sobre otros lugares que visitaríamos.

ELIZABETH CARMEN

Friends and Family

2.0

/10

Reviewed 168 week(s) ago

Hotels.com verified review

El hotel no reservo nuestra habitación, a pesar de estar permanentemente en contacto, avisando la demora. Cabe destacar que el viaje tuvo una demora de cinco horas, originada en la aduana chilena. A pesar de haber avisado con anterioridad, y reiterado telefonicamente dos veces, que llegabamos a las 23 horas, desde las 22 recibimos mensajes y llamada de quien dijo ser el dueño. Finalmente no cumplió su compromiso. Esto fue un grave problema para nosotros, que habíamos confiado en la seriedad de la plataforma Hotels.com

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Disclaimer

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